Communication Skills for Business

Communication Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Describe communication models and systems used in businesses.......................................3
1.2 A description of communication methods used by businesses. Description of benefits of
formal and informal communication to organisations................................................................8
1.3 Outline of the principles of effective communication...........................................................9
1.4 Explain the barriers to effective communication................................................................10
TASK 2..........................................................................................................................................10
2.1 A role play response to an irate customer who has not received on time delivery.............10
TASK 3..........................................................................................................................................10
3.1 Three formal evidences for showcasing written communication skills..............................10
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Communication is a part of day to day life of human beings which is a mean for them to
live their lives and complete all tasks and activities. Communication is a practice which is part of
a human life since the day they are born except some special humans (Dwyer and Hopwood,
2019). In the initial stages of life of an individual they learn the art of communication and then
growing up they use the skill according to separate situations and as per the other parties with
whom communication is being initiated. In regards to business communication it is more of a
formal kind of a way in which a person or different parties interact with one another with the
focus on keeping the information clear, concise and easy to understand. Thus, in the report
below, these aspects of communication that is its models and systems used in businesses, the
communication methods, its principles and barriers are elaborated. Along with it a role play is
conducted in which an irate customer is addressed with a concern or a complaint issued for
showcasing oral communication skills. Lastly, in the report there are three documents are
presented which will be acting as evidence for showcasing the written communication skills and
talent.
TASK 1
1.1 Describe communication models and systems used in businesses.
Communication is a process of transferring information from person to person or to
number of parties. It is a part of day to day lives of human beings and helps them in sharing and
expressing their views with one another (Khan and et. al., 2017). Communication involves at
least two parties to take place and can have n number of participants in a single conversations.
There are several form of communication like formal and informal which are further bifurcated
into more smaller segments and sub parts.
Communication models and system are two separate aspects which are numerous. There
are around five models of communication those are Shannon and Weaver, David Berlo’s SMRC
model, Aristotle model, circular and modern model of communication. On the same time there
are communication systems which are three in number and as follows optical communication
systems, radio communication system, duplex communication system (chartel Dunn and Lane,
2019).

In the section below these models and systems of communication will be elaborated and
are as follows:
COMMUNICATION MODELS
 Shannon and Weaver Model of communication- In the year 1948, an American
mathematician, electronic engineer known as Shannon and an American scientist known
as Weaver join hands to elaborate a theory and write an article in a famous journal. This
model of communication was known as Mathematical Theory of Communication which
is now known as Shannon and Weaver model of communication (Blewitt, Parsons and
Shane, 2018). This model is specifically designed to carry out proper communication
between sender and receiver and elaborates over the factor which can cause a barrier in
transfer of information that is noise. The model was widely applied in the field of
communication after very long in the initial year of development it was applicable to
make improvement in Technical communication. There are certain steps within the model
which are also known as it concepts begins with Sender (Information Source), Encoder
(Transmitter), Channel (Noise), Decoder (Reception) and Receiver (Destination).
Illustration 1: Shannon and Weaver Model Of Communication, 2018
(Source: Shannon and Weaver Model Of Communication, 2018)◦ Sender (Information source)- Sender is the person who makes the message, select
the appropriate channel and send the message.