This assignment focuses on assessing the impact of technology on both oral and written communications, producing written documentation, and providing recommendations for SHDE Holdings to improve its communication system. The report discusses the importance of accuracy, clarity, and authenticity in written documents and suggests ways to make reports more attractive using proper headings, subheadings, graphics, and tables. It also highlights the benefits of technical advances in communication systems, including cell phones, internet access, emails, and social networking sites. The assignment concludes that SHDE Holdings has potentiality to attract more customers by improving its communication system.