Improving Communication Skills - Importance and Development

Improving communication
skills
Presenter
Name

Introduction
• Communication is the process of sharing information from
one level to another.
• Communication is an organization management and
behaviour management element required by all human
resource managers (Sanchez & Dempsey 2012, p. 20).
• It is important in coordination of tasks and relating with
others within the organization.
• It is the link between employees and employees to managers
since it forms the basis on which information is passed.

Importance of communication skills
• It allows employees to understand the business strategy.
• It involves passing information and analyzing feedback for
decision making (Sanchez & Dempsey 2012, p. 24).
• The skill is used in problem solving and conflict resolution.
• It is part management style in organization for allocating
duties and communication business decisions.
• It creates cooperation and mutual respect among people who
work together.