Academic Skills Portfolio: Improving Communication Skills Task

This assignment provides an overview of communication skills, emphasizing their importance in organizational management and individual professional development. It highlights the role of communication in sharing information, coordinating tasks, and fostering relationships within an organization. The assignment discusses how effective communication skills enable employees to understand business strategies, facilitate problem-solving, and promote cooperation. Key methods for developing these skills, such as training, using appropriate language and body language, and active listening, are also explored. The document concludes by reiterating the significance of communication at both personal and professional levels and underscores the need to tailor communication methods to suit the audience and context. Desklib is a valuable resource for students seeking similar solved assignments and study tools.

Improving communication
skills
Presenter
Name

Introduction
• Communication is the process of sharing information from
one level to another.
• Communication is an organization management and
behaviour management element required by all human
resource managers (Sanchez & Dempsey 2012, p. 20).
• It is important in coordination of tasks and relating with
others within the organization.
• It is the link between employees and employees to managers
since it forms the basis on which information is passed.

Importance of communication skills
• It allows employees to understand the business strategy.
• It involves passing information and analyzing feedback for
decision making (Sanchez & Dempsey 2012, p. 24).
• The skill is used in problem solving and conflict resolution.
• It is part management style in organization for allocating
duties and communication business decisions.
• It creates cooperation and mutual respect among people who
work together.

How communication skills can be
developed
• Training to empower with appropriate communication skills
(Riklan 2017, pp. 3).
• Learning how to use relevant words.
• Use of appropriate body language.
• Learning how to address people properly.
• Developing listening skills.
• Learning how to use appropriate words for communication

Summary
• Communication is an important skill at an individual and professional
level.
• It allows one to relay messages, receive feedback and at the same time
analyze the feedback by contextualizing it.
• The skill can be improved through training and learning the different
ways of communication that make the message meaningful.
• For communication, the audience determines the mode of
communication and how the information is relayed.

References
• Sanchez, P & Dempsey, T 2012, Communication –the critical
success factor. Strategic HR Review; Vol. 2, Issue 1.
• Riklan, M 2017, Five Hacks To Improve Your Workplace
Communication Skills, Forbes.