Importance of Communication Skills in the Workplace

This article discusses the importance of using good communication skills in the workplace, including the benefits of improving morale, increasing efficiency, and establishing professionalism. The article also highlights the negative consequences of poor communication skills, such as conflicts and tension within the workplace.

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Use of proper methods of communication skills helps the organization to work in an
efficient manner so that the level of productivity can be increased to a great extent. Employees
always look out for an opportunity to communicate with the management so that the mutual
needs can be understood in a better manner.
The benefits of using good communication skills are as follows:
Helps in improving morale of the employees- The employees will show a positive attitude
towards the work when they are communicated with on a constant basis. This can be done by
providing them with a positive feedback for the upper management regarding the work that they
doing within the organization. The efficiency in the process of communication will help the
employees in understanding the nature of work that the organization is looking for from them.
However, if no communication of process of feedbacks takes place within the organization then
it may lead to conflict and tension within the work place (van den Eertwegh et al. 2015).
Increase of efficiency- The managers have to communicate on a constant manner with the
employees so that it can help in increasing their level of efficiency within the work place. The
employees need to associate themselves with the goals and objectives of the organization so that
they can achieve a better level of productivity within the organization. This will also result in
increasing the level of profit for the organization as well. The use of better skills of
communication will likely increase the idea of working in a team among the employees so that
together they can achieve more for the organization (Perrona et al. 2015).
Improving the work relationship- The use of better skills of communication will result in
decreasing the conflicts and the gossips that can happen within the work place due to the poor

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skills of communication. This may result in increasing the distrust among the employees and the
upper management.
Honesty and Trust- Use of better skills of communication helps the work place in achieving an
atmosphere of honesty and trust among the management and the employees. This is also
reflected in the attitudes towards work that the employees have within the work place. The issues
that the employees face within the organization can be discussed personally with them by the
management so that they can be motivated within the organization to achieve a higher level of
productivity (Jackson 2014).
Establishes professionalism- The use of better skills in communication shows that the
interpersonal skills are also increased among the employees and the management. The employers
can connect with the employees in a better way so that they can be able to understand the
problems faced by the employees, which needs to be eliminated so that it can result in increasing
the level of productivity within the work place (Deveugele 2015).

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Reference List
Deveugele, M., 2015. Communication training: Skills and beyond. Patient education and
counseling, 98(10), pp.1287-1291.
Jackson, D., 2014. Business graduate performance in oral communication skills and strategies for
improvement. The International Journal of Management Education, 12(1), pp.22-34.
Perrona, N.J., Sommerc, J., Louis-Simonetd, M. and Nendaz, M., 2015. Teaching
communication skills: beyond wishful thinking. Swiss medical weekly, 145, p.w14064.
van den Eertwegh, V., van der Vleuten, C., Stalmeijer, R., van Dalen, J., Scherpbier, A. and van
Dulmen, S., 2015. Exploring residents’ communication learning process in the workplace: A
five-phase model. PLoS One, 10(5), p.e0125958.