Importance of Communication in Workplace: Conflict Resolution Strategies

The report discusses the importance of communication in the workplace and different conflict resolution strategies. It analyzes the problems faced by employees in the organization and steps taken by the employer to improve morale.

Running head: LEADERSHIP MANAGEMENT
Leadership Management
Name of the Student
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Executive Summary
The report has helped in analysis of the importance of the communication in the workplace.
The different kinds of issues which are faced by the employees in the organization are being
discussed along with the analysis of the different steps which are taken by the employer to
improve the morale of the employees in an effective manner without much difficulty.

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Table of Contents
Introduction................................................................................................................................3
Problems Faced by Employees in Organization........................................................................3
Ways Through which Conflict can be Resolved........................................................................4
Communication......................................................................................................................4
Consultation...........................................................................................................................5
Cultural diversity of workers.................................................................................................5
Ethics......................................................................................................................................6
Winning the trust and confidence of workers........................................................................6
Interpersonal communication styles.......................................................................................7
Networking.............................................................................................................................7
Management of conflict.........................................................................................................8
Relevant legislation................................................................................................................8
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Introduction
The report helps in analysing the different kinds of differences which are occurred in
the workplace. Furthermore, in the respective report, the different kinds of issues which are
being faced by the different employees in the organization are required to be discussed and
this has been noticed that there has been differences and poor work relationships with the
others.
The report will help in analysing the different steps which are required to be taken by
the company and the manager in improving the relationship among the workers as this helps
in improving the morale of the employees.
Problems Faced by Employees in Organization
It has been seen that in the respective organization, there are different kinds of
conflicts among the different employees who are having and facing different communication
problems with their superiors. Furthermore, there has been discrimination among the
different workers in the workplace from the other members in the organization and this
affects their morale and this is affecting the entire productivity of the organization in a
negative manner as well (Baran & Baran, 2014).
Furthermore, the employees are not performing the different activities in an effective
manner as there is low motivation among the employees which is that the employees are not
getting proper job satisfaction as well. The interpersonal conflict among the employees
working in the organization are having different performance related issues as well and this
has affected the entire performance of the organization in a negative manner (Berkenkotter &
Huckin, 2016). Lastly, this has been noticed that the lower level employees are not being
treated in the appropriate manner and it has been noticed that there is communication gap
between the different employees and the superiors in the organization as well.

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Ways Through which Conflict can be Resolved
There are different techniques and processed which can be applied by the organization
along with the higher authorities which will help the company in managing the different
interpersonal conflicts among the different employees and the higher authorities of the
organization. It has been seen that the employees were not being satisfied with the different
kind of treatment which was provided to them by the different higher authorities and this
affected the entire productivity of the organization in a negative manner (Hargie, 2016).
The manager of the respective organization needs to take different steps in the
organization for improving the morale of the employees and try to motivate them as this will
increase the overall productivity of the organization in an effective manner. The different
steps which are required to be undertaken by the managers are as follows:
Communication
This is the first and foremost essential element which is required to be adopted by the
manager as to understand the different difficulties of the employees. The effective
communication is essential for the entire development of the organization and this will assist
the managers to perform the different basic functions of the management such as planning,
organizing, motivating and controlling the tasks in an appropriate manner (Hall, J. A., &
Davis, 2017). Furthermore, the positive communication process helps in boosting the morale
of the employees.
It has been seen and noticed that communication helps in promoting motivation by
clarifying and informing the different employees about the tasks which are required to be
performed effectively. The communication plays a crucial role in altering the attitude of the
employees and this will help the employees to socialise with the higher authorities in the
organization in an appropriate manner (Habermas, 2017).

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Consultation
The consultation is the other essential element which is required to be achieved by the
leaders in the organization includes involving and developing the people in the organization.
There should be team huddle as the consultation is the central part in the process of
management and this is of critical importance when the employees are dealing with the
different changes in the workplace procedures and practices. The consultation in the
organization has included the various types of informal and formal communication structure
through which the lower level employees can consult with the immediate bosses to discuss
the relevant issues accordingly (Fussell & Kreuz, 2014).
For instance: Suppose a lower level employee Mr. A is not satisfied with the
different HR policies of the organization. Then, he can contact and consult with Mr. Y who is
handling the HR department and this can solve the issues effectively.
Cultural diversity of workers
The cultural diversity of the workers in the workplace is essential in the workplace
which is required to be adopted by the different employees as there can be diversity and this
creates a positive impact on the organization (Forbes, 2015). The cultural diversity will help
the employees and the organization to learn about the various aspects and perspectives of the
work which will be performed by them and this will increase the morale of the employees in
an effective manner as well. The diverse culture among the different employees help the
organization to create efficiency in the culture of the organization and this increases the
competitive advantage of the organization effectively (Dougherty, Stammer & Valente,
2018).

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Ethics
There are different ethical practices which are mandatory in nature to be followed by
the organizations in an effective manner. The employees who follows the different ethical
practices in the organization, this helps the company in safeguarding the different assets of
the workplace in a positive manner (de Vries, 2015). The workplace ethics which are
followed by the employees in the organization helps in leading to the satisfied employees
who enjoy coming to work and this includes the positive productivity of the organization as
well. There should be different extra benefits provided to the employees such as providing
the life insurance scheme for the employees and their family along with refreshments
provided to them will help the organization to successfully implement these ethics and this
will motivate the employees effectively (Cunningham et al., 2014).
Winning the trust and confidence of workers
The winning of the trust and confidence of the workers or the employees is essential
in nature which is required to be performed by the employer in the organization. The
employees are required to be trusted with the tasks which are performed by them and this
helps in leading towards the positive production of the organization in an effective manner
(Braithwaite & Schrodt, 2014).
Furthermore, when the organization is being able to foster the trust between the
different employees, this will help and assist in increasing the entire productivity of the
organization and this will improve the entire morale of the employees which will help the
employees to work more effectively and gain more competitive advantage for the entire
organization (Berkenkotter & Huckin, 2016).

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Interpersonal communication styles
The interpersonal communication styles are required to be adopted by the manager of
the respective organization as this helps in improving the productivity of the organization.
The effective interpersonal communication style is integral in nature to well-functioning and
leads to high performance team as well (Berger, 2016). The interpersonal skills are essential
in order to manage the different kinds of social interactions with the different colleagues both
up along with down the business. This will help the manager in the organization to
communicate without much difficulty with the higher authority and the work will be
performed in an effective manner.
Networking
The networking plays a major role in the organization as this helps in managing the
different kinds of issues faced by the employees effectively. The networking helps in
becoming the support system as the career networking or the professional kind of networking
includes the professional, academic and personal contacts to assist for the search of the job.
In the workplace, the different networking is essential in nature which helps the
employers of the organization to find the suitable candidates for the job role and this will
motivate the employees in an efficient manner (Baran & Baran, 2014). However, this is the
entire and sole responsibility of the manager to create network with the past or the co-
workers and this will improve the entire morale of the employees to perform in an effective
manner without much difficulty.
For instance- When a new employee is joining the organization, this will be better for
the employee to consult with the ex-employee to get to know on the different aspects which
are followed by the organization along with the different policies of the organization.

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Management of conflict
There are different conflict management strategies which is required to be adopted by
the manager of the organization to improve the morale of the employees and this will
improve the productivity of the organization. The different strategies which can be adopted
by the respective organization are as follows:
 Collaborating is the first technique as the teamwork helps in achieving the different
objectives of the organization in an easy manner.
 Compromising is the second strategy wherein both employer and employees need to
work jointly to achieve the common goals
 Accommodating is the third technique wherein working towards the common goal is
essential in nature to be more productive
 Competing is the other strategy in which when the goals are essential, this is essential
to work jointly to achieve the goals
 Avoiding is the last strategy wherein the conflicts are required to be avoided by
addressing the issues in an effective manner
Relevant legislation
There should be different appropriate legislations made by the company for the
employees who are working in the organization as this will motivate the employees to
perform in a better manner in the future. The health and safety of the employees is essential
in nature which is required to be adopted by the organization as this will show that the higher
authorities care about the employees and they are being valued.
The anti-discrimination policy is required to be adopted by the organization for the
employees as this will assist them in managing the grievances of the employees in an
efficient manner. Furthermore, the diversity policies is required to be maintained and adopted

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by the company which will help and assist the company in dealing with various cultural
diversity issues in the workplace in an effective manner.
Conclusion
Therefore, this can be concluded the workplace diversity and communication is the
major factor which is required to be adopted by the company in order to improve the morale
of the employees and this increased the overall productivity of the organization effectively as
well.

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References
Baran, S. J., & Baran, S. (2014). Introduction to mass communication: Media literacy and
culture, updated edition. McGraw-Hill Education.
Berger, A. A. (2016). Interpersonal communication. In Messages (pp. 100-117). Routledge.
Berkenkotter, C., & Huckin, T. N. (2016). Genre knowledge in disciplinary communication:
Cognition/culture/power. Routledge.
Braithwaite, D. O., & Schrodt, P. (Eds.). (2014). Engaging theories in interpersonal
communication: Multiple perspectives. Sage Publications.
Cunningham, I., Simmons, P., Mascarenhas, D., & Redhead, S. (2014). Skilled interaction:
concepts of communication and player management in the development of sport
officials. International Journal of Sport Communication, 7(2), 166-187.
de Vries, R. E. (2015). Communication Styles. The International Encyclopedia of
Interpersonal Communication.
Dougherty, L., Stammer, E., & Valente, T. W. (2018). Interpersonal communication
regarding pregnancy-related services: friends versus health professionals as conduits
for information. BMC pregnancy and childbirth, 18(1), 97.
Forbes, M. (2015). Nuts and Bolts of Interpersonal Communication: The Clinical Face of
Service. Person-Centered Communication with Older Adults: The Professional
Provider's Guide, 55.
Fussell, S. R., & Kreuz, R. J. (2014). Social and cognitive approaches to interpersonal
communication. Psychology Press.
Habermas, J. (2015). Communication and the Evolution of Society. John Wiley & Sons.

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Hall, J. A., & Davis, D. C. (2017). Proposing the communicate bond belong theory:
Evolutionary intersections with episodic interpersonal
communication. Communication Theory, 27(1), 21-47.
Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice.
Routledge.