Communications In Health And Social Care Organization | Report

COMMUNICATIONS IN HEALTH
AND SOCIAL CARE
ORGANIZATION

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
PART 1 REVIEW OF COMMUNICATION BREAKDOWN.......................................................1
Process of communication...........................................................................................................1
Communication break down between the staff and the Lavarello family...................................2
Communication between Lavarello's family and care staff can be affected by culture and
values...........................................................................................................................................3
Theories of communication.........................................................................................................3
PART 2: ANALYSIS OF COMMUNICATION PROCESS WITHIN A CARE HOME
SETTING.........................................................................................................................................4
Strategies to support users of HSC with specific communication needs.....................................4
Impact of legislation, charters and codes on communication process.........................................5
Effectiveness of organizational systems and policies to promote good communication
practices.......................................................................................................................................6
PART 3: RECOMMENDATIONS.................................................................................................6
Methods to deal with inappropriate interpersonal communication between individuals............6
Ways in which Park Pines can improve its communication practices.........................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Communication is known as a lifeline of all the businesses. It is basically a process of
encoding and decoding the messages, in which sender encodes or sends a message to the receiver
through various channels and receiver decodes the message by receiving it. However, a
communication process among two or more person only gets successful when receiver perceives
the exact meaning that sender wants to illuminate (Cole and Bird, 2013). There are numerous
barriers to this process and if it blocks at any step, then overall message will be destroyed.
These barriers are largely responsible for the breakdown of communication process.
Therefore, it is the prior responsibility of the managers in the organization to detect and eliminate
such barriers in order to perform a smooth operation of the firm's functionality. The present
report is based on a particular scenario which clearly analyzes the breakdown in the
communication procedure for varied reasons of using an undesirable social communication
between a patient and worker.
TASK 2
PART 1 REVIEW OF COMMUNICATION BREAKDOWN
Process of communication
Communication is an ever going and dynamic process of transmitting messages to one
another for better understanding of things. It is formed by a Latin word comm-union which
means common. It defines a fact which states that unless there is a common understanding
between two or more persons, process and purpose of communication make no sense. It consists
of few major elements which play a crucial role in the formation of communication. These are
sender, ideas or message, encoding, a channel for communicating, receiver, decoding and
feedback. All these elements together play the role of communication (Fairclough, 2013). In
which, there is a step for the functionality of each element that is stated as under- Sender is the person who intends to convey a message with one's own idea or pass certain
information to another person. Message or Idea is the main body of communication which could be either a belief,
command, proposal, one's own feelings or views. Encoding is a process of converting message into a specific form of communication,
which could be either verbal or non-verbal.
1

 Channel of communication is the process of dispatching the encoded message. It can vary
from formal and informal. Receiver is the person to whom message has been transmitted by the sender through
various means of source. It is for the receiver to understand message in the best possible
manner in order to avoid any breakdown of message. Decoding is the conversion of message, especially when it is in the form of any symbol,
actions or pictures to build an appropriate understanding of message.
 Feedback is for the sender in which he or she ensures that message has been successfully
imparted to the receiver in the same sense or meaning in which he wanted to emit.
In context to same, given scenario also has Mr Lavarello as a sender who transmits a
verbal but inappropriate message to Sralatha Gaddamidi who acts as a receiver and is a night
shift worker in Pine Parks Care Home.
Communication break down between the staff and the Lavarello family
Victor Lavarello is a 76 years old male who became a resident in the Pine park care home
since 3 months, once after he agonized few strokes. It was due to his work commitments and a
zealous nature for traveling. His childhood was nurtured in a Catholic family and he primitively
belongs to South Italy. However, in 1990, he took a retiral from his permanent job and started
teaching as a guest lecturer in order to spend more time with his family. In 2009, he found
undergoing strokes when Mrs Lavarello died and he stopped doing all his work.
It was the time when he started residing in the elderly nursing house in which Sralatha
Gaddamidi was a night shift worker. She was well aware of Lavarello’s heart condition and was
equally worried about his health (Yoder-Wise, 2014). Due to which, she arrived at Lavarello's
room at one night and started investigating his medication chart. She found that Lavarello's
record was not marked clearly and as a result to which, she urged to know whether he has taken
his pills and started prompting him. Lavarello was however unable to understand her words and
to know the exact meaning of her question. For which, Sralatha clearly made a refusal note to
him. On her persistence, Lavarello instantly made a response to her which she felt as an assault
to her religion. Lastly, she picked the food with her and left his room by closing doors. It was
where the disintegration of their communication started between the staff and Lavarello’s son.
His son Gregor confronted Sralatha and misunderstood her for picking up his father's food from
his room. Due to which, he started shouting at her, followed by an interruption of Sralatha's co-
2