Diploma of Community Services Assessment Cover Sheet & Written Questions

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This assessment covers written questions related to CHCCOM003 Develop workplace communication strategies. It includes a cover sheet and feedback form. The questions cover topics such as communication strategies, email etiquette, crisis communication plan, coaching and mentoring, and SWOT and PEST analysis.

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ASSESSMENT COVER SHEET
Student to complete
Please read the below carefully:
If all boxes are not ticked, this assessment will not be marked and will use one
of your three (3) submission attempts.
By checking the boxes below, I confirm:
This assessment is my own work and written in my own words
Ihave not plagiarised from any sources
I have referenced all my work where I have used other sources for my answers
I have completed all assessment questions and requirements
I am not submitting a blank or incomplete assessment
I understand that there are penalties if this assessment is submitted after the
due date
I have kept a copy of my assessment
I understand this assessment will be saved and stored in Canvas
Student First Name
Student Surname
Student Email Address
Course Name
Subject Name
Assessment Task Name
Assessment Task Number
Submission Attempt Number 1 2 3
Trainer Name
Date
Signature
ASSESSMENT FEEDBACK FORM
TRAINER SECTION ONLY
What is needed for resubmission? (If applicable)
RTO 91165 CRICOS 03071E
AS5CHC52015CS Specialisation V2.0 2021 1

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Let’s stay motivated. A Not Yet Satisfactory grade happens. To help you resubmit your
assessment, please follow the below instructions:
Please use the version that the assessor has provided your feedback on.
Please do not submit your assessment in the comment section.
Refer to the below assessor’s comments of what is needed for
a Satisfactory grade.
Please add your updated answers in a different colour in your assessment
resubmission. This will help the assessor identify your revised answers.
Please do not delete any assessor comments when resubmitting.
For more information on submission timeframes, please refer to ALG Website Student
Handbook Section 5 – Assessment, Submission and Academic Integrity Guidelines.
RTO 91165 CRICOS 03071E
AS1 CHC30113 nurturing children v2.1 2021 2
Student Name
Assessment Name and
Number
First Submission Grade: Satisfactory (S)
Assessor Name: Date: Not Yet Satisfactory (NYS)
Comments:
RE-Submission 1 Grade: Satisfactory (S)
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CHC52015
Diploma of
Community
Services
Specialisatio
n
Assessment
FIVE
RTO 91165 CRICOS 03071E
AS1 CHC30113 nurturing children v2.1 2021 3
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ASSESSMENT TASK 5
WRITTEN QUESTIONS
TASK SUMMARY:
You are to answer all 15 questions in this task. Your answer to each question needs to be
approximately 2 paragraphs to half a page in length.
This assessment relates to the following unit:
CHCCOM003 Develop workplace communicationstrategies
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
Access to your Structured Study Plan and AssessmentPlan
Access to assessment template (Online Student Area)
Access to textbooks and other learningmaterials.
Access to a computer and theInternet
INSTRUCTIONS:
You will do this task in your owntime.
PleaserefertotheStructured Study
PlanandAssessmentPlanforthescheduledactivities and timelines associated with
thistask.
You need to answer all questionscorrectly.
You must use your computer to type in the answers to thequestions.
4

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Written Questions - Workplace Communication
1. Describe in one paragraph what a communications strategy is and what contribution it
can make to an organisation.
Communication is the essential tool which allow to deliver the
message to others. It is the most important factor which is required
to convey the message so that work can be carried out. The
communication strategies are to think before speak, choose the
right words for communication, respect other's thoughts.
For an organization it is important for the leader to revise the word
before speak or to allow the employee to share their views too so it
will increase their communication skills.
2. What strategies might you use for communicating with the family of an older client?
They do not speak, read or write in English, but are fluent in Arabic.
The strategies to communicate with the non English person are-
To allow them to speak in their language.
Proceed to learn some polite and good expressions so it can't offend
them.
Use clear and concise way to communicate not to use slang.
To use the visual cues, or to look at the interpreter
to show great interest in their culture, so they feel comfortable while
having conversation.
3. Describe what a network is, and why they are useful in the community services
sector?
Network shows the closed or direct connection within a group,
agencies and with the higher authorities. It is important for the
individual to make a network within the workplace which is
beneficial to deal with any kind of circumstances.
Having network in community sector is beneficial as it helps to
develop a reciprocal relation with the community member.
Networking can enhance the good relation with the group or
individual who have same views over a similar problem. It helps to
work together to find a solution of the problem.
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4. Why should the use of jargon be avoided to ensure all communication with clients is
appropriate to individual needs?
Jargon is the Unintelligible language or a characteristic idiom for some activity. It
should be avoided while having conversation with the client to avoid any kind of
misunderstanding.
It should be avoided as it will confuse the client as the use of obscure terms, it
also creates a ambiguity in delivering of the sentences. Therefore, use of Jargon
should be avoided so that there will be no misunderstanding.
5. List three (3) types of email etiquette (such as when to/not to send emails, language,
response time)
Email etiquette-
Always start with the clear and direct subject line so that it would be
understandable. Begin to use of the professional email address. Start with
greeting, there should be no normal language it should be professional, therefore
be careful with the humours, includes all the signature blocks, use good English
language. Therefore these are the email Etiquette which need to consider while
writing an email.
6. Identify five things that might be said to reflect good practice when giving feedback or
advice.
always begin to ask for the permission as to ask as the colleague
about having time to converse, then begin to start with the topic.
Convey them what things needed for the recommendations.
Use polite expressions and calm language so that other person can't
get offended.
Pause with the words to know the reaction of other by asking them
what are their opinion on this.
Lastly suggest the solution in a easy manner so that other person
will understand as a good review.
7. Complete the questions for the following case study:
a) Re-write this statement so that it isnon-discriminatory.
Staff will do their personal work as prayer, smoking, breastfeeding
by taking the approval of the superior. supervisor can give the time
on the basis of urgency as breastfeeding and prayer can be allowed
but the smoking is only allowed during the break time.
b) What is the duty of care of thesupervisor?
No staff will take time off work for activities such as prayer, smoking or
breastfeeding without approval from their supervisor. Supervisors will use their
own discretion whether time will be allowed or not.
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the duty of the supervisor is to maintain the workplace environment
safe and fair so there will be no discrimination or to enhance the
communication skill at work place so every employee feels free to
contact with the supervisor.
8. How will a crisis communication plan assist in the situation below?
the crisis communication will help the company to rapid delivery of
the information as well as provide the information to every company
at the time of the crisis. as for the Abbeyfield disability service they
need to create a holding statement and politely interact with the
client who is facing problem in their organisation or to legally deal
with that.
9. Read the following statements that relate to coaching or mentoring and highlight
thecorrect answer.
Statement Coaching or mentoring
(highlight the correct answer)
A safe environment where a person can share
issues that are affecting their professional practice
COACHING MENTORING
Showing someone how to do something more
effectively – e.g., communicate with clients
COACHING MENTORING
A long-term relationship that may deal with a
variety of issues
COACHING MENTORING
Develops an individual for future COACHING MENTORING
Used for teaching someone the procedures of a job COACHING MENTORING
10. Select an organisation that you know of, or research one online. You may use the
policies and procedures for Live for Life for this activity.
Name of organisation:
“live for life” who runs a community to address the issue as women are facing
domestic violence in the local area.
a) Complete a SWOT analysis for this community service.
Abbeyfield Disability Services has a very comprehensive crisis communication plan to cover
emergency and unexpected issues.
The service has been featured on page 2 of a well-known local newspaper outlining
complaints about the organisation from one of its former clients.
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STRENGHTS
they have the clear vison and aim
about their project to address the
community issue.
Good delivery of the message
attracts the community audience
to participate in the project.
they have the good employee who
are able to attract the audience in
their project so the issues can be
cope out.
Better range of support from the
society as their message is strong.
WEAKNESSES
low interest of stakeholder
to raise the fund in the
project.
lack of resources.
OPPORTUNITIES
Technological enhancement
volunteering
donation by the big
companies
THREATS
crimes or the climatic hazards
b) Complete a PEST analysis for this communityservice.
POLITICAL
political aspect is the important in
the community project so it is
important for the community
leader to ensure all the rules and
policies so that they do not have to
face any problem.
ECONOMIC
Economic factor involves the
interest, inflation rate this as it
allows the project leader to help
the communal people to improve
their living standards for the
betterment of the society.
SOCIAL
Social factor involves the
demographic factor project leader
need to ensure that the cultural
TECHNOLOGICAL
technological aspect is important
for the project leader can proceed
to use such technology so that it
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background of the people will not
affected by their approach.
will be beneficial for them to
carry out their task effectively.
11. In the table of four traditional and four non-traditional media – list how you could use
this media type to communicate to stakeholders that “Live for Life” is running a
community
meetingtodiscussopeningarefugeforwomensufferingfromDomesticFamilyViolenceinth
e localarea.
Traditional Media Uses
Radio It helps to delivers the message in the sequence so
there will be no problem in information
Print advertisements It is essential for the services and also for the brand
promotion
Billboards It gives the good opportunity as to shows the
message 24 hours a day so no information will be
missed
Brochures It involves all the information regarding project so it
will be helpful for the stakeholders.
Non-Traditional
Media Uses
Blogs Informal tool which attract more audience or to
maintain good relation.
YouTube videos Gives the relevant information in practical approach
Text message It gives the formal information
Facebook Enable positive peer relation
12. Workplace mentoring or coaching is a great way to develop an employee’s skills and
abilities. As part of your own professional development, your manager asks you to
coach a specific skill of your choice to a new work colleague of yours called Ben. The
coaching sessions will occur once a week for a month.
Summarise some of the key practices and principles associated with coaching and/or
mentoring.
Use the GROW Model to explain how you would plan any coaching sessions with Ben. You
should refer to the skill you have chosen to teach your colleague.
GROW model
Grow: first need to clear the goals so that coaching work can be implemented for the
Ben
Reality: to discuss the obstacles and barriers which are ben facing as he might feel
uncomfortable to convey or interact other due to lack of communication skill.
Option: to provide the option for moving forward to organise a activity so that ben’s
communication skills can be improved.
Will: to decide what activity can be beneficial to give proper coaching.
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13. After the first session, Ben tells you he is not confident and has reservations about his
ability. He is concerned about the lack of time available, but you know that it is
achievable because you have already been through the same process. List 3
questions you might ask Ben to help encourage and motivate him to achieve the
goal(s).
First to ask what are their career goal?
what is stopping you to achieve the goals?
what are you actually want from this job?
14. After the final session, you ask Ben to provide you with some feedback on how the
coaching experience went. You explain that it was the first time you had actively
coached someone and would like to know how he feels you could improve your
performance in the future. Ben decides to provide you with face-to-face feedback.
a) Suggest 2 other ways you could obtain feedback from Ben.
first to ask for the opinions
ask for the recommendations can be made for the improvement
b) Give 3 examples to describe a good way to respond to this feedback (even it is
negative feedback).
first to listen to the person who is giving feedback
appreciate their recommendation
use good language and good facial expression
15. You are keen to implement the feedback you have received from Ben and use it as an
opportunity to improve your own performance. How might you do this?
first to make the strategy for the feedback and decide the time schedule so that changes
can be made for the betterment.
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