Community Services: Assessment, Case Management Plan, and Strategies

This document provides information on community services, including assessments, case management plans, and strategies. It covers topics such as indicators of neglect, legal acts in Australia, case plan development, and support strategies for colleagues. The document also includes a client case management plan for a person suffering from verbal and physical abuse.

Running Head: Community Services 0
Community Services
October 10
2019

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Table of Contents
Assessment 1...................................................................................................................................2
Assessment 2...................................................................................................................................5
Scenario 1....................................................................................................................................5
Scenario-2....................................................................................................................................6
Assessment 3...................................................................................................................................7
Assessment 4.................................................................................................................................10
Client Case Management Plan...................................................................................................10
Assessment 5:................................................................................................................................12
Assessment 6.................................................................................................................................14
References......................................................................................................................................17

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Assessment 1
Answer 1
 Indicators of Neglect
 Appearance and hygiene will be poor
 Indicators of Emotional Abuse
 The person will not confident
 Indicators of Physical Abuse
 The person will have an ear or eye injuries
 Indicators of Sexual abuse
 Injuries would be found at private areas of an individual
Answer 2
The legal acts which are currently implemented in Australia are defined below:
 Children and Young People Act 2008
 Child Protection Act of 1999
Answer 3
The proceedings which are included for the protection of the child are family violence, abuse to a
child, and neglecting the child maybe consider for the commencing in the family courts.
Answer 4.
The factors which need to be considered while developing case plans in partnerships are the
following:
 Engagement
 Communication
 Innovation
 Project Management
 Culture

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Answer 5
The case plans help for providing the structure for an intervention that is undergoing as well as
for guiding the needs required for the safety, belonging and well-being of a child.
Answer 6
The 5 strategies which can be used for the support and lead colleagues in exemplary case
management practices are defined below:
I. Screening
II. Assessing
III. Planning
IV. Communication
V. Engage the law of reciprocity
Answer 7
The document case plan is necessary because it will help to understand the case briefly where all
the details associated with the case of the child will available. It is also important to distribute the
document of the care plan because they will also able to check the updated information about the
case with the required action and strategies (Susanto, Purwanto, Putro, and Yuliasari, 2019).
Answer 8
The perception of the color among the client and counselor may affect the counseling because in
the world many people do not perceive colors in the same way.
Answer 9
The conversation between client and organization becomes easy to manage the control of their
concerns. The role of review and evaluation system in case management provides support to
critically examine the program and it ensures the information collected has the estimated
outcomes (Seltzer, 2019).
Answer 10
It supports maintaining a healthy environment and relation between all of them. If anyone of
them is not aware of their then it would lead to raising issues between these parties.

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Answer 11
 Value the clients
 Principles of the workplace should not be violated
 Personal Moral Qualities should be maintained by every individual connected with
workplace
Answer 12
By celebrating the traditional holidays, festivals and foods of every culture at the workplace will
help the service providers to identify the access of employee and colleague with the specific
cultural workers if they are getting involved (Tinker, Kane, and Russon, 2019).
Answer 13
By providing the information of similar previous cases as well as explain the ethical and cultural
consideration which may help him/her to develop a good relationship with client.
Answer 14
i. Develop class identity
ii. Maintain relationships
iii. Class rules for collaboration
iv. Routines
v. Providing Rewards
vi. Making quiet and quick corrections
vii. Praising in public
viii. Remaining calm, firm and consistent
ix. Setting up of high expectations
x. Become a self-example
Answer 15
i. Burnout
ii. Personal safety
iii. Compassion fatigue
Answer 16
i. Describing the experience

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ii. Reflection
iii. Theorizing
Assessment 2
Scenario 1
 The verbal and physical abuse impact on his thinking and may affect the behavior of
Jonno. Hence on a short term basis, he will be treated to overcome physical abuse while
for long term to overcome from verbal and mental abuse practices will be performed.
 The role and responsibility of the organization are to provide care and treatment for
children like Jonno. The organization provides support children through arranging a
private home by referring to a foster parent.
 The counselor can identify the strength of their clients by exploring their tendency to face
the challenges. The solution focus therapy can be used in SMART which would help the
client to focus on their problem and encourages them to determine ways to overcome
them.
 Service that will help Jonno is education and employment support with the help of this
service he will able to get proper required education as well as employment so that he can
fulfill his basic needs.
 Strategies
 Building the relationships by the diversification of Networks
 Fulfilling the expectations
 Spending quality time on key terms which are essential for a relationship
 The main reason for this approach is because if the steps would not be taken then it might
affect the mental condition of Jonno which can change the behavior as well as his actions.
 By using Intervention an individual can receive motivation for alcohol or misuse of any
drug and other addictive behaviors. As Jonno is still not enough mature to understand his
rights hence it is the responsibility of the organization to take steps for the right to appeal
for him.
 In such issues, it is mandatory to develop trust with the client or patients. Hence it is the
responsibility to explain the procedures used for the protection of the patient. It is not
correct to share the confidential data associated with the patient with other researchers.

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 Following steps should be followed for the documentation, monitoring, evaluation, and
review defined below:
 Examine the goals and objectives of the program
 Indicators should be defined
 For the closing of case various steps are categorized which are defined below:
 Examine the day of the closing case
 Tools required for case closure
Scenario-2
Tasks Reason
Communication Gap Not Required
Given Client contact details However, the client is under the care of the
organization but in case of any situation if
patient need assistance hence contact details
are provided
Completed all Intake Forms Yes, because for beginning the process the
intake form needs to be filled
Meaning of case management Not Required because the patient is not enough
mature
Determined if the client is in immediate danger
or have safety concerns
Yes, as the client suffered from physical and
verbal abuse
Discussed Taking case notes and Privacy Yes because it is important for the safety and
confidentiality of patient
Explained the role and boundaries of counselor Yes to earn the trust as well as maintaining the
relationship with the patient
Confidentiality and mandatory reporting
requirements
Yes, it is also discussed so that the client
remains satisfied and feels free to share
information.
Family Support Needed The family will be informed, however,
according to the situation there are fewer

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chances of their involvement
Possibility of including other services Yes so that the client does not have any
objection in future
Referral process and case conferences Yes, so that proper care and service can be
provided to the patient
Privacy consent and release of information Everything related associated with the privacy
of case is explained for client satisfaction
To ensure the client agrees with all points It is important for the organization
Asked them if they have any questions This process plays a crucial role in the entire
case hence it is also completed
Assessment 3
Case study Part-1
 The client needs mental and health support because he is suffering from verbal and
physical abuse at home and school as well.
 According to the case study the expectation and goals of Clinton will be identified which
is associated with the abuse which he is facing. In the communication process, all the
information about his educational and personal life is collected. Clinton is advised to
remain calm and relax for his short-term goal while he is asked to stay under the support
of the organization to overcome the abuse which he had faced (Horvat, Zvorc, and
Skoko, 2019).
 After the session, all the required documentation work with the client is completed and
consent form is also shared with Clinton so that he can feel free with the counselor
 For the efficiency in outcomes of the case, the organization can collaborate for the other
services which may help the client.
 For the evaluation or monitoring, the plan objectives of the case will be decided as well
as the indicators will be determined associated with the client's behavior.
 Few support roles will be chosen so that in case of any other support of client they can
perform their aligned duty (Seijger, et.al, 2019).

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 In order to improve the professional practice standards, a training session will be
organized for the counselor related to ethical and cultural considerations.
Case Study Part-2
 The people who will be invited to the meeting are mentioned below
 Chairperson- Look after the entire management
To: [Name of the participants]
From: [Name of the Manager]
Date: 12/10/2019
Subject: Case discussion
Notice is hereby for the staff meeting for child protectction. Details are mentioned
below:
Date: 14/10/2019
Day: Monday
Time: 4:00 P.M.
Venue: Conference Hall
Attendance is mandatory for all the staff members
Thank you
To: [Name of the participants]
From: [Name of the Manager]
Date: 12/10/2019
Subject: Agenda of Meeting
The Main agenda of the meeting will be as follows
 Addressing of the objective of organization
 Discussion on the Area of Opportunities
 Explanation about maintaining professional standards
 Monthly Report
 Other issues
Thank you

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 Manager of child protection- Manages the cases which are associated with
children protection
 Participants: People who are selected for the Clinton case
 Brief for the meeting chairperson
[Name of Company]
[Address]
[Email Address of Company]
[Contact Details]
Objective: The main objective of the meeting is to conduct discussion on
the areas of the conflicts and their resolutions.
Targeted Audience: People who are connected with the child protection
department
Area of Opportunity: In meeting the discussion will be conducted by the
conduct on the issues which arises with previous cases as well as to resolve
the issue of physical abuse with Clinton at his home.
Recommendation: In order to overcome from the issue the participants
will have to complete training of ethical consideration, to resolve the issues
of Clinton her sister will be asked to visit the organization for the
discussion (Akakpo et.al., 2019).

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 A brief for the minute taker, outlining legislative and organizational requirements
 The strategies for ensuring clients and decision making are the following:
 Setting up Goals
 Collecting accurate information
 Aware of the results
 The decision by analyzing the consequences
 Evaluation of Decision
 Case History
The name of the victim is Clinton who is facing physical abuse as well as verbal abuse.
Clinton is living with his sister and her husband. His sister also has children; at school, he
had to face abuse from some other student not only that his sister also beat him many
times after consuming alcohol. The client is not well good from his mental situation.
[Name of Organization]
[Date]
[Venue: Conference Hall]
Invitation to the chairperson
Informed to selected Participants
Documents related to case
Financial report
Monthly report
Planning report for Next Month
Required Material for Organization
[Name of Authority]
[Title]

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Assessment 4
Client Case Management Plan
Client Name Clinton
Contact Details Not Available
Ethnicity Male
Guardian Name Not available
Guardian Contact Not available
Referral Source
Commencement Date 13/10/2019
Review Date 14/10/2019
Case Manager:_________________________________________________________________
Contact No:
Presenting Behaviors: The client
Assessment: Client is suffering from verbal abuse as well physical abuse.
Strategies/ Intervention:
 Goal of case
 Data collection
 Analysis of Data
 Decision making
Action Plan:
 Discussion with Client
 Documentation
 Session with guardian
 A counseling session with client
Case Management Plan developed in consultation with:
The case management plant was designed under the consultation of mental health experts and
senior counselor of the organization
Who will provide the required support?
 Within the organization
The required support will be provided by the senior counselor of the organization
 Other agencies

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Not required with the beginning of the case
For what length of time is support required?
 Within the organization
Till the case get expected the outcome
 Other agencies
N/A
Assessment 5:
1. Interpret and apply legislation, policies, procedures, standards and statutory obligations
o For ensuring the policies and procedures they shall be ensured with the divisional
leaders
o The best format of the policies for the audience must be determined
o The policies of the organization should be accessible for the employees
o For acknowledging the policies a particular time period must be assigned (Adams
et.al., 2019)
2. Respond to and manage crisis
Every organization has to face various challenges in which they have to face public
crisis, the way in which the organization responds decides either image of the
organization will raise of else it will be destroyed in order to resolve these concerns
following steps should be followed which are as follows (Viljoen, et. al., 2019):
i. Taking responsibility
ii. Always be proactive, transparent and accountable
iii. Always be prepared for the backlash
iv. Remember to remain human
Case Management Plan authorized by:
Signature of the client________________ Date:_________
Signature of nominated support person__________ Date:_________

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v. Learn to apologize and then action shall be taken
vi. Monitoring, Planning, and communication should be properly conducted
3. The case plant must be developed for addressing the protection and care of the child that
needs protection. With the help of case plan a clear statement can provide the reason or
need for protection (Emery et. al., 2019).
i. Gather the collection of family and child
ii. The analysis shall be conduct over parents for criminal and domestic violence
history
iii. Assessment of the child strength and needs
iv. Analyze the parental strength and needs
v. Determination of the intervention required for keeping the child safe
4. For collecting the information about a child it is important to agree on the purpose and
value with all participants for the data which is collected. The counselor should also have
understanding of the time to use data. Every counselor must know the exact information
is required from child as well as the role for collecting information should be discussed.
5. The child protection policies are changed as now it includes the tools and checklists to
examine both the child and supervisor. The main focus of child protection policy is to
provide a safe environment for every child as well as he/she has right to get supportive
learning environment. A positive environment helps the student in improving their
capability and skills. There are various policies and conventions are declared in which
following are included:
o ILO minimum age convention 138
o CRC optional protocol on the sale of children, child prostitution and child
pornography
o Hague Convention on inter-country adoption
o International Covenant on Civil and Political Rights
6. For designing any case conference following procedures shall be followed which are
defined below:
o It is important to examine the need to organize the case conference
o Approval for organizing the case conference shall be considered

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o A confidential agreement must be prepared for the agreement in which the client
and parents must be involved
o Once the process of agreement get done then a meeting should be conducted for
collecting the information
o After collecting data the requirement of the meeting is required or not should be
discussed with the participants (Hupe, and Keiser, 2019)
o A copy of form CC5 and CC6 should distribute among all person who is involved
in the case
o A review question session is necessary to assess the data or outcome.
Assessment 6
i. Supervision
No of Supervision Sessions:__________
Does organization have agreed documented supervision with the Counselor
supervision? Yes/No
Supervision goals and Objectives met Yes/No
The way in which goals and Objectives met: _____________________________
Useful aspects of the supervision: ______________________________________
Expectation which did not match: ______________________________________
Additional Comments for Supervision:
Name of Employee: Name of Supervisor
Title of Employee Title of Supervisor
Time Period: Date:
Key Result area Expected Outcomes Timeline
Professional Development Desired Outcomes

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1.
2.
3.
3. According to my perception, the role of the supervisor is very critical for the success of any
organization and its function. In order to improve the supervision following steps can be
followed:
 Discuss concerns with your supervisors
 Provide priority to active supervision
 Develop a dashboard for the performance
 Design a scorecard on a daily basis for your supervisors
 Daily team meeting shall be implemented
4. The process of case management is a collaborative process where assess, plans, monitoring,
coordination, implementation, and evaluation are followed in order to achieve the objective
associated with the health of an individual. For the analysis of the client and his condition client
screening tools are used as the policy (Carranza, 2019).
The process of case management is interactive which helps to monitor and review a service that
ensures the safety and protection of a child. This process can be improved when the proper
training about the ethical and cultural considerations provided to participants (Jordan et. al.,
2019).
Stakeholders of any organization provide support to complete any process or program
successfully by showing their interests. Hence by sharing the information and data collection
with the stakeholders will help the organization for resolving the cases easily and effectively
(Szymanski, 2019).
Two-way communication now days are most effective strategy that can be used for case
management. It will help the organization in dealing with its clients and managing the
relationship with the participants (Iwamasa, and Hays, 2019).
There are four factors through which the continuous improvement receives contribution:
i. Leadership

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ii. Focus on resolving the problem instead to fight against it
iii. Purpose Constancy
iv. Long term mindset shifting
For the monitoring process following steps has to be followed
i. Check if the problem is changed which was identified
ii. Identify if the referral is correctly made
iii. Examination of the outcomes
iv. It is important to ensure if the plans are changed
v. Examine if the case is closed (Allen et. al., 2019)

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References
Adams, V.M., Mills, M., Weeks, R., Segan, D.B., Pressey, R.L., Gurney, G.G., Groves, C.,
Davis, F.W. and Álvarez-Romero, J.G., 2019. Implementation strategies for systematic
conservation planning. Ambio, 48(2), pp.139-152.
Akakpo, A., Gyasi, E.A., Oduro, B. and Akpabot, S., 2019. Foresight, organization policies and
management strategies in electric vehicle technology advance at Tesla. In Futures Thinking and
Organizational Policy, pp. 57-69.
Allen, D.S., Wood, A.J., Sponberg, E. and Arnold, T.M., 2019. Digitally Mediated Supervision:
Redefining Feedback Systems in Field-Based Courses. In Handbook of Research on Field-Based
Teacher Education, pp. 542-564.
Carranza, M., 2019. Global Agendas–Local Realities: Commercial Sexual Exploitation of
Children in Chinandega, Nicaragua—“A Break from Their Ordinary Life…”. Journal of Human
Trafficking, pp.1-16.
Emery, C.R., Wu, S., Eremina, T., Yoon, Y., Kim, S. and Yang, H., 2019. Does Informal Social
Control Deter Child Abuse? A Comparative Study of Koreans and Russians. International
Journal on Child Maltreatment: Research, Policy and Practice, pp.1-18.
Horvat, T., Zvorc, B., and Skoko, H., 2019. The Impact of Management of Primary Schools on
Legally Adequacy of Financial Plan: The Case of Slovenia. Economic Research-Ekonomska
Istrazivanja.
Hupe, P. and Keiser, L.R., 2019. Street-level bureaucracy research and first-line supervision.
In Research Handbook on Street-Level Bureaucracy. Edward Elgar Publishing.
Iwamasa, G.Y. and Hays, P.A., 2019. Culturally responsive cognitive behavior therapy: Practice
and supervision, pp. xi-348.
Jordan, K.S., Steelman, S.H., Leary, M., Varela-Gonzalez, L., Lassiter, S.L., Montminy, L. and
Bellow, E.F., 2019. Pediatric Sexual Abuse: An Interprofessional Approach to Optimizing
Emergency Care. Journal of forensic nursing, 15(1), pp.18-25.
Seijger, C., Hoang, V.T.M., van Halsema, G., Douven, W. and Wyatt, A., 2019. Do strategic
delta plans get implemented? The case of the Mekong Delta Plan. Regional Environmental
Change, 19(4), pp.1131-1145.

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Seltzer, M.M., 2019. Training families to be case managers for elders with developmental
disabilities. Aging and Disabilities: Seeking Common Ground, p.20.
Susanto, A., Purwanto, P., Putro, E.K. and Yuliasari, F., 2019. Drinking-Water Risk
Management Plan: A Case Study in the Ore Processing Industry. Safety, 5(3), p.58.
Szymanski, A.M., 2019. Child Abuse, Policy Communities, and Frame Contestation During the
Progressive Era. Journal of Policy History, 31(2), pp.167-191.
Tinker, A., Kane, C., and Russon, L., 2019. 101 A report on the benefit and acceptability of a
NEWS based acute illness management plan in a hospice inpatient unit.
Viljoen, J.L., Shaffer, C.S., Muir, N.M., Cochrane, D.M. and Brodersen, E.M., 2019. Improving
case plans and interventions for adolescents on probation: The implementation of the SAVRY
and a structured case planning form. Criminal Justice and Behavior, 46(1), pp.42-62.