Developing Practice Standards for Youth and Family Case Management Services

Student Name:
Student ID:
32513/01 - Short answer questions
E1141
CHC52015Diploma of
Community Services
Module 7: Professional
Practice
This is assessment 1 of 3.
1. Background/Overview
As a case managerin a community services organisation, you
must be able to develop practice standards that relate to the
programs you deliver and incorporate relevant legal
requirements.Practice standards set out how your organisation
delivers its services. This information explains the ethical
standpoint of the organisation and is used by workers when
making decisions. It is also useful information for clients as it
explains what they can expect.
2. Brief
This task consists of two (2) parts, all based on a particular
scenario.
This assessment provides you with the opportunity to
demonstrate your knowledge in the following areas:
 legislative requirements
 developing practice standards.
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID at the top of
this page.
2. Read the
background/overview and
brief sections of this
document.
3. Read the scenario.
4. Complete the two (2)parts.
5. Collate your written
answers into one Word
document.
6. Save the Word document
using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.
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3. Questions/Task
Read the scenario and then answer the questions that follow.
You work at CareShore as a Case Manager.
As part of your role as a supervisor for case management, you are required to develop practice
standards that meet legislative requirements.
You have been asked to develop practice standards for the youth and family case management
services offered by CareShore. The standards must meet legal requirements and be ethically and
culturally inclusive.
Part 1
A. What duty of care obligations/responsibilities do case managers have when working with young people and
families? List at least three and explain them. (50-100 words)
Maintaining the confidentiality of the client’s information- to comply with the legal requirements such as privacy
Act Amendment. It will help prevent leak private information of the young people and families
Indentify the rights of the young people and families- and protect the same while aligning with the agency’s
legislations and procedures
To comply with funding service agreements and statutory requirements- to support clients at risk and meet
protection orders or court orders (Hoge, 2011).
B.Describe the obligations case managers have under mandatory reporting requirements. Provide at least one
example e.g. child abuse, domestic violence (50-100 words).
Child abuse mandatory reporting
Report child abuse based on belief or suspect on reasonable ground- the experiences of physical abuse or sexual
abuse or emotional or psychological abuse- All the suspicions must be reported (Pietrantonio et al., 2013)
C. Identify and describe three responsibilities case managers have to clients under the Privacy Legislation Act?(50-
100 words)
Prevent the breach of the privacy of clients- to maintain confidentiality of information by information privacy
principle
Effective record keeping- document the records kept, purpose, period of maintaining records, person entitled to
access records
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Avoid marketing of information as per national privacy principle (Petronio, 2010)
D.Identify three requirements case managers havein relation to client confidentiality?(50-100 words)
To prevent the breach of confidentiality of client information
Follow appropriate procedure for record collection, storage and disposal
Initiate the referral together and agree on what information to be shared (Frankel & Gelman, 2011)
E.When are case managers legally allowed to disclose the personal information of clients? Provide at least two
examples.(50-100 words)
1. If the client has consented to the release of information
2. Indication of risk of harm and disclosure is mandated by legislation
F.Choose two (2) codes of practice relevant to case management provided to young people and families. Briefly
describe the key requirements of each.
Code of practice
(10 words each)
Key requirements
(50 words each)
1 Code of ethics – case management values Take ethically uniform approach to case
management, maintain responsibility and
accountability. Values when interacting with
stakeholders are integrity, transparency, loyalty,
respect , caring , honesty, pursuit of professional
excellence
2 Code of Professional conduct – case management
principles
Work within scope of practice, never breach the
standards, violate ethics or certification
requirements. Follow principles of beneficence,
non-malfeasance, social justice and autonomy
(Researchonline.jcu.edu.au., 2018)
G: Describe three (3) strategies that can be used to update or refresh workers ‘knowledge of legislative
requirements.
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Strategy for updating workers on changes in legislation
(50 words each)
1
Enrolment in newsletter with updates from legislator to know about new regulations concerning case
management and about the new requirements
2
Inform new legislations through web trainings to explain how to implement new legislations. It can
also be done through seminars, and conferences .
3 Develop a database with all legislative requirements and regularly update them . It may include
registering the dates of approval, the subjects and status of implementation in the organisation
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