5 Years plan for anaesthetics service maintenance in house

Compiled by KEM Krauss © Rhodes University 2014
5 YEARS PLAN FOR ANAESTHETICS SERVICE
MAINTENANCE IN HOUSE
Submitted in (partial) fulfilment of the requirements for the degree of
..... (DEGREE).... IN INFORMATION SYSTEMS
(FACULTY OF COMMERCE)
RHODES UNIVERSITY
by
Full Name/s & Surname
MONTH AND YEAR
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Compiled by KEM Krauss © Rhodes University 2014
THIS WILL BE THE TITLE OF THE THESIS OR
DISSERTATION
by
Full Name/s & Surname
SUPERVISOR/S: PROF/DR/MR/MS ......
DEPARTMENT: DEPARTMENT OF INFORMATION SYSTEMS
FACULTY: FACULTY OF COMMERCE, RHODES UNIVERSITY
DEGREE: .....
Abstract
St. Thomas hospital is currently having a 5-year anaesthetics maintenance contract with
Dragger which will expire in November 2019. The contract includes maintenance and repair
of anaesthetics machine once in every 12 months which does not include spare parts involved
in the repairs. The purpose of this study was to compare the cost of maintenance of the
anaesthetic machine for which the cost analysis is made between the ongoing contract with
the company and the in-house maintenance of the anaesthetic machine, in order to investigate
the financial implications in servicing the equipment in house.
In this study the mixed method has been used where both qualitative and quantitative data
collection and analysis process will be conducted. Two types of study procedure have been
used for this project namely the document assessment and cross-sectional survey. The
primary research was conducted on 30 participants.
From the results it has been found that the in-house maintenance system will be more cost
effective and financially beneficial for the organisation than outsourcing the anaesthesia
equipments maintenance service. It has been also found that to sustain the in-house
maintenance system appropriate training, monitoring and control will be required.
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Compiled by KEM Krauss © Rhodes University 2014
KEYWORDS: Anaesthetic apparatus; In-house; maintenance; service cost;
management;
Declaration
I declare that the Dissertation/Thesis entitled, ....... , which I hereby submit for the degree,
...... at Rhodes University, is my own work. I also declare that this thesis/dissertation has not
previously been submitted by me for a degree at this or any other tertiary institution and that
all the sources that I have used or quoted have been indicated and acknowledged by means of
complete references.
________________
Name Surname (signed)
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Compiled by KEM Krauss © Rhodes University 2014
Acknowledgements
I wish to thank my supervisor, Prof ...... for the way in which she empowered me to do and
complete my research ..... I would also like to thank my friends and family members who
continuously supported me psychologically to continue this study.
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Compiled by KEM Krauss © Rhodes University 2014
Table of Contents
Abstract___________________________________________________________________ii
Declaration________________________________________________________________iii
Acknowledgements__________________________________________________________iv
Table of Contents___________________________________________________________1
List of Figures______________________________________________________________4
List of Tables_______________________________________________________________4
CHAPTER 1..............................................................................................................................5
Introduction and project overview............................................................................................5
1.1 Introduction and background______________________________________________5
1.2 Problem statement and research questions___________________________________5
1.3 Aim of this study_________________________________________________________6
1.4 Objective of the study_____________________________________________________6
1.5 Research Questions_______________________________________________________6
1.6 Research Hypothesis______________________________________________________7
1. 7 Overview of the methodological approach___________________________________7
1.8 Research contribution_____________________________________________________7
1.9 Thesis structure__________________________________________________________8
1.10 Limitation of the Study___________________________________________________8
1.11 Conclusion_____________________________________________________________8
CHAPTER 2..............................................................................................................................9
Review of Literature..................................................................................................................9
2.1 Introduction_____________________________________________________________9
2.2 Quality Models__________________________________________________________9
2.3 Model ISO 9001 2015____________________________________________________10
2.4 European Quality Award_________________________________________________10
2.5 Conclusion_____________________________________________________________10
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Compiled by KEM Krauss © Rhodes University 2014
CHAPTER 3............................................................................................................................11
Research Methodology............................................................................................................11
3.1 Introduction____________________________________________________________11
3.2 Research design_________________________________________________________11
3.3 Procedure of study______________________________________________________11
3.4 Population and sample of study____________________________________________11
3.5 study instrument________________________________________________________12
3.6 Pilot of study___________________________________________________________12
3.7 Validity________________________________________________________________12
3.8 Reliability______________________________________________________________12
3.9 Data collection procedure________________________________________________13
3.10 Data analysis procedure_________________________________________________14
3.11 Conclusion____________________________________________________________15
CHAPTER 4............................................................................................................................16
Data analysis and results........................................................................................................16
4.1 Introduction____________________________________________________________16
4.2 Analysis of quantitative findings___________________________________________16
4.3 Analysis of qualitative findings____________________________________________18
4.3 Analysis_______________________________________________________________20
4.4 Conclusion_____________________________________________________________20
CHAPTER 5............................................................................................................................21
Conclusions and contributions...............................................................................................21
5.1 Introduction____________________________________________________________21
5.2 Summary of the thesis____________________________________________________21
5.3 Answers of the research questions__________________________________________21
5.4 Key contributions_______________________________________________________22
5.5 Recommendations and Limitations_________________________________________22
References................................................................................................................................23
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Compiled by KEM Krauss © Rhodes University 2014
Appendices...............................................................................................................................24
Appendix A – Survey Questionnaire___________________________________________24
Appendix B – Project plan___________________________________________________26
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Compiled by KEM Krauss © Rhodes University 2014
List of Figures
Figure 1: Conceptual structure................................................................................................8
Figure 2: Cost tally..................................................................................................................20
List of Tables
Table 1: Department................................................................................................................16
Table 2: Job role......................................................................................................................16
Table 3: Experience in this organization...............................................................................17
Table 4: Findings from major variables.................................................................................18
Table 5: Cost Estimation.........................................................................................................18
Table 6: Labour cost analysis.................................................................................................19
Table 7: In House cost for PPM.............................................................................................19
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