Conduct Continuous Improvement Systems Report 2022

Conduct Continuous Improvement Systems 1
Conduct continuous improvement systems
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Conduct Continuous Improvement Systems 2
Benefits of implementing continuous improvement
Continuous improvement serves to ensure that the organization's competitiveness is
continuously enhanced to satisfy customers. This is the eternal goal of managers at all levels of
the organization and an eternal theme of the organization (Schmal and Olave, 2014).
Models (at least 2) for E-OfficeWorx- Sigma and TQM
Total Quality Management (TQM) integrates mainly three principles: staff participation,
continuous improvement and customer satisfaction. The other model is the ServQual model
represents one of the main results of the programmatic research initiated by Parasuraman et al.
(1994). In sum, the ServQual model offers a map of the situation regarding the quality in the
provision of the service and the aspects that the client truly values when accessing said service,
as is the case of the restaurant under study(Du and Tang, 2014).
Ways of building continuous improvement- performance management, sustainability, and
knowledge management
The continuous improvement of the E-OfficeWorx shall be combined with preventive
and corrective actions. According to the PDCA cycle, they plan, organize and implement,
strengthen inspections, and take steps in stages to recognize and promote the improved results,
and implement effective measures at new levels Control and then establish new improvement
goals.
The E-OfficeWorx shall establish a quality improvement measurement and evaluation
system in order to identify, diagnose and evaluate the effects of quality improvement
opportunities. Quality improvement measurement systems should be appropriate to the

Conduct Continuous Improvement Systems 3
characteristics of the Organization's products, production and operations, and may generally
include quality losses related to customer satisfaction, process efficiency and social loss.
Continuous improvement tools- charts and forms
VSM or Value Chain Map is a technique from the Lean Manufacturing toolbox. It
outlines how our company works to produce customer value. In other words, all the tasks
necessary to create what is delivered to the client.
PDCA stands for Plan, Do, Check and Action. Planning stage (PLAN) includes the
selection of topics, the collection and analysis of information, analysis of the causes and action
plan. Then, specific activities are carried out, the planned plan (DO) is implemented.
Performance verification and control (CHECK) over the implementation of the plan and the
implementation of measures to improve quality takes place directly at the next meeting, all
results and achievements are recorded in the minutes of the meeting (Park et al 2013).
For its part, the Petri Network allows modeling workflow processes and detecting
structural design errors or behavioral problems in the management of the company's capabilities
(Lucas & Nacer, 2015).
There is also Pareto Chart. Pareto diagram, also known as arrangement diagram, is a
histogram sorted by the frequency of events. It shows the number of defects or inconsistent
arrangement order due to various reasons. It is the main factor that affects the quality of the
project product or service methods.
Strategies to encourage staff participation in continuous improvement