Implementing Total Quality Management in Ford Motor Company

RUNNING HEAD: QUALITY MANAGEMENT 1
QUALITY MANAGEMENT
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TOTAL QUALITY MANAGEMENT
Executive summary
The report describes how to implement total quality management practice in business and other
organizations. Ford Motor vehicle is a business company in Australia that was selected to
conduct the implementation analysis process. The description also shows various tools and
techniques that are employed in TQM. Implementing a good TQM enables the Company to have
a lot of benefits. ISO9000 accreditation is the best design approach that best suits the Ford Motor
vehicles.
There are very many approaches of implementing total quality management, and all those
approaches have their and advantages and their disadvantages. What matters is how the selected
approach is relevant to the companies’ current situation that they want to improve. ISO 9000 is
the standard that was used in the report to enable the implementation of TQM so that the
Company can achieve more goals and targets in their daily operations. Pareto diagrams and
Ishikawa diagrams were used in the report to analyze and determine improvements.

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Table of Contents
Executive summary.......................................................................................................... 2
Introduction.................................................................................................................. 4
Aim.......................................................................................................................... 5
Objectives.................................................................................................................. 5
Scope........................................................................................................................ 6
Body: Implementing TQM Quality management..................................................................6
Quality management tools............................................................................................. 7
Pareto charts........................................................................................................... 7
Ishikawa diagrams................................................................................................... 8
TQM Rationale........................................................................................................... 9
Why TQM should be implemented in Ford Australia......................................................9
Importance of implementing TQM in Ford Australia....................................................10
TQM outcomes......................................................................................................... 10
What to implement within Ford Australia as part of the TQM initiative...........................10
Concepts of TQM................................................................................................... 12
Tools and techniques used when Implementing TQM....................................................12
Plan Do Check and Act (PDCA)................................................................................12
TQM Implementation Plan......................................................................................... 13
How to implement the TQM initiative within Ford Australia.............................................13
ISO 9000 certification............................................................................................. 14
Describe how you intend to implement the TQM initiative within the business...................15
Conclusion.................................................................................................................. 16
References.................................................................................................................. 17

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Introduction
Quality management is the process of overseeing that all tasks and activities that must be
completed to as to maintain the required level of excellence. It involves determining the quality
policies, making and employing quality assurance, quality control, and quality management.
Some systems are designed to play an essential role in the continued process of improving
business organizations. The quality management discipline ensures that the stakeholder's
requirements are met through providing that outputs, benefits, and procedures are in the proper
order (Hoyle, 2017). There is quality management principles like ISO that are used to govern this
discipline to ensure that all the standards are met. Quality management has four components:
quality planning, assurance, planning, and control.
Total Quality Management (TQM) is a process that shows the administration approach to long
term achievement through customer satisfaction. All members in an organization like the Ford
Motor Company work to improve the products, their services, principles, and their underlying
culture. TQM can be termed as an administration structure in a customer-focused business that
includes all their workers in a recurrent development (Fonseca, 2015). There are 8 principles of
TQM: Customer-focused, full employee participation, fact-based decision making, systematic
tactic, continual upgrading, process-centered, unified system, and communications (Rumane,
2017).
When implementing TQM, a company should consider integrating all quality-related purposes
and processes during the company operations. TQM takes into interpretation all the quality
procedures that are taken at all levels linking to all company workers. Companies like Ford
motor company in Australia have tried to implement TQM in their operations. They use it to
make improvements in their operations and avoid mistakes that can be identified. Companies