Conflict and Negotiation Management: A Case Study Analysis

Assessment 1: Case Study Report
Negotiation and Conflict Resolution
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Contents
Introduction.................................................................................................................................................3
Section A.....................................................................................................................................................4
1. Define conflict.....................................................................................................................................4
2. Differentiate between the traditional, human relations and interactionist views of the conflict...........4
3. Outline the Conflict- Intensity Continuum..........................................................................................4
Section B.....................................................................................................................................................5
1. Define negotiation...........................................................................................................................5
2. Contrast distributive and integrative bargaining with examples......................................................6
3. Explain the negotiation process.......................................................................................................7
Section C (Case Study)................................................................................................................................8
1. Analyze the conflict between Laura and Tim using the Thomas-Kilmann Conflict Resolution
Mode.......................................................................................................................................................8
2. Why was an interest-based approach better suited to the conflict between Laura and Tim?..........10
3. In what way(s) were both Laura and Tim negotiating for power?.................................................11
4. What type of third-party negotiator was the Ombudsman and why?.............................................12
5. If Laura had confided in you the morning after the cab incident, what advice would you have
given her in terms of how she should approach the issue?.....................................................................13
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15
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Introduction
The assignment on conflict and negotiation management reflects on the different areas and
processes of conflict and negotiation in order to broaden the understanding in the minds of the
readers about the two concepts. Conflict is the disagreement between two or more parties where
each party tries to accomplish the desired outcome and negotiation is the method or approach
which is used for settling the conflict between the parties through a mutual decision. There will
be the critical discussion on the conflict and negotiation management in the assignment with
deep focus and investigation. The assignment is segmented into three section, section A will
focus on conflict, Section B will focus on negotiation and Section C reflect on the management
of the conflict and negotiation with the consideration of a case study.
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