Conflict in Banking Organisation | Assignment
Added on 2020-04-01
20 Pages4696 Words153 Views
FinanceLeadership ManagementProfessional DevelopmentCalculus and Analysis
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Running head: CONFLICT IN BANKING ORGANISATIONConflict in Banking Organisations Name of the Student:Name of the University:Author Note:
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1CONFLICT IN BANKING ORGANISATIONTable of Contents1.0. Background and definition of the issue:..............................................................................31.1. Definitions:..........................................................................................................................31.2. Justification of crucial relevance of workplace conflicts and impacts on productivity:.....52.0. Aims and objectives of the project and research questions:...............................................62.1. Aims and objectives of the project:.................................................................................62.2. Research questions:.........................................................................................................63.0 Literature review:.................................................................................................................63.1. Organisational conflicts hamper employee productivity:...............................................63.2. Impact of conflicts on service sector employees:...........................................................93.3. Conflict management role of the apex management:....................................................103.4. Workplace conflict inhibits customer satisfaction:.......................................................103.5. Conflicts in service sector companies particularly banks hamper their market position:..............................................................................................................................................114.0 Method of carrying out the project:...................................................................................114.1. Introduction:..................................................................................................................114.2. Research Approaches:...................................................................................................124.3. Quantitative approach:..................................................................................................124.4. Qualitative approaches:.................................................................................................124.5. Research philosophy:....................................................................................................124.6. Ethical consideration:....................................................................................................13
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2CONFLICT IN BANKING ORGANISATION4.7. Reliability and validity of Qualitative research:...........................................................135.0 Findings from secondary information analysis:.................................................................135.1. Discussions of findings in light of the literature review:..................................................146.0 Conclusion:........................................................................................................................14References:...............................................................................................................................16
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3CONFLICT IN BANKING ORGANISATION1.0. Background and definition of the issue:The background of the assessment lies in workplace conflicts and their impacts onemployee performances in banking organisations taking HSBC Bank Australia as theexample. According to Fu and Deshpande(2014) unethical practices, stress and lack ofhealthy employee relationship causes conflict among the employees in the organisations. Thefunctioning of the multinational banks like HSBC Australia and their power to deliver highdegree of services to the customers depends largely in the cooperation among employees.Thus, the conflict among the employees influences their performances detrimentally andconsequently hits the performance of the organisation as a whole. 1.1. Definitions:Organisational conflicts:Leonardi, Huysman & Steinfield(2013) defines organisational conflicts as theperceived or actual opposition of interests, values, needs and decisions. The conflicts can takeplace between teams, individual employees and between management and employees. Theconflicts can also be present among due to intervention of external bodies like labour unions.Here the conflicts take place due to conflict employee policies like those pertaining toemployee compensations and between the demands of the union like raising of compensationamounts.Role conflict:Wolford et al. (2013) defines role conflict as the conflict of functional areas ofdifferent individuals working within an organisation and holding different positions. Thereare several factors which can lead to role conflicts within an organisation like HSBC
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