This report discusses the use of conflict management and coaching techniques by managers in driving business success. It covers the different uses of conflict management, such as improving skills, effective communication, increased trust, and productivity. It also explains conflict management coaching and its benefits, including improved teamwork, productivity, customer satisfaction, and trust. The report further explores various coaching techniques, such as listening, questioning, feedback, and clarifying. Additionally, it discusses different models for improving performance, such as the Plan, Coach, Evaluate, and Reward Model and Training and Development. The report concludes that conflict management and coaching are essential for improving efficiency, continuous improvement, and personal goal achievement.
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