Conflict Management - Assignment

Research
Project

Contents
Chapter 1: Introduction....................................................................................................................1
Introduction..................................................................................................................................1
Background..................................................................................................................................1
Research Problem........................................................................................................................1
Research Objectives.....................................................................................................................2
Research Question.......................................................................................................................2
Research Purpose.........................................................................................................................2
Scope of Research........................................................................................................................2
Research Hypothesis....................................................................................................................2
Attributes of research work.........................................................................................................3
Rationale of topic.........................................................................................................................3
Chapter Preview...........................................................................................................................3
Time Framework.........................................................................................................................4
Chapter 2: Literature Review...........................................................................................................7
To analyse requirement of implementing conflict management practices in an organisation.....7
To identify different methods that aid in managing conflict situation in an organisation...........7
To determine effectiveness of conflict management in order to enhance productivity...............8
Chapter 3: Research Methodology..................................................................................................8
Research question or hypothesis..................................................................................................8
Chapter 4: Data Finding, Analysis and Discussion.......................................................................12
Chapter 5: Conclusion, Recommendations and Anticipated Limitations......................................18
Reflection...................................................................................................................................18
Recommendation.......................................................................................................................19
Limitation..................................................................................................................................19
Conclusion.................................................................................................................................19
REFRENCES.................................................................................................................................20

Chapter 1: Introduction
Introduction
Conflict management refers to process or ability of a manager which helps them in
identifying the conflict and handle it effectively, fairly and sensibly in an organisation. The main
aim of conflict management is to increase learning as well as group outcome which help in
enhancing performance and effectiveness of organisation. Along with this it will also help in
maintaining effective working condition which increases productivity of employees that leads to
attainment of goal and objective properly (Binder, 2016). Organisation taken for this assignment
is The River Cafe which is situated at Borough of Hammersmith and Fulham, London, United
Kingdom. It is owned and operated by Ruth Roger and Rose Gray and it is specialised in Italian
cuisines. The main aim of conducting this research is to identify various ways which help
respective cafe in managing conflict in proper manner so that it will leads to enhancement in
productivity and profitability. For this researcher develop questioner and collect information as
well as data for identifying proper information about the topic.
Background
Conflict management is described as a procedure or method which is adopted by a form
manager in order to develop and maintain proper working environment which have minimum
conflict situation. The River Cafe is operated by Ruth Rogers and Rose Gray and it is situated at
Borough of Hammersmith as well as Fulham, London, United Kingdom. It provide variety of
food and drinks but it is specialised in Italian cuisines and fine wine which will be serve at airy
riverside location. It is also consider as classic Italian restaurant which offer its food as well as
drinks with outdoor dining.
Research Problem
Research problems and issues refer to hurdles which are face by researcher during
conducting research that can be related to technique, process, funding, data collection method
and many more (Booth, 2015). Due to these problems outcome of research can be get affected in
negative manner. While conducting this research researcher faced various problems such as
peoples are not responding properly, lack of proper books and journals, lack of funding and
many more. Along with this researcher also face issues related to time duration which are given
for conducting research on respective topic.
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Research Aim
“To identify ways through which an organisation can manage conflicts situations in order
to enhance productivity.” A study on The river cafe.
Research Objectives
 To analyse requirement of implementing conflict management practices in an
organisation.
 To identify different methods that aid in managing conflict situation in an organisation.
 To determine effectiveness of conflict management in order to enhance productivity.
Research Question
 What are the requirements of implementing conflict management practices in an
organisation?
 What are the different methods that aid in managing conflict situation in an organisation?
 What is the effectiveness of conflict management in order to enhance productivity?
Research Purpose
The main aim of conducting this research is know about the topic i.e. ways which are
used can be used by a company in order to conduct conflict management in effective manner
(Bryson, 2018). Through it researcher able to identify as well as understand about conflict
management and its effectiveness. Along with this The River Cafe also able to identify various
ways through which they can manage conflict at their work place in effective manner.
Scope of Research
It refers to scope of topic on which research is conducted and through it its effectiveness
can also be determine. It is determined on major three levels i.e. environment, organisational and
marketing. Research topic for respective project is various ways through which management of
respective company able to manage conflict situation which help in enhancing productivity of
employees that will also improve profitability of company.
Research Hypothesis
It refers to systematic statement which is created by researcher which is based on
outcome of the research or experiment that is conducted by project manager (Daft, 2015).
Research hypothesis of respective research is that through it management of The River Cafe able
to know about diverse ways through which they can manage conflict at a workplace which help
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them in improving their productivity ratio. This will also help in enhancing profitability ratio as
well as market shares.
Attributes of research work
Attributes of research work refers to method which can be used by a researcher in order
conduct research properly so that they attain their aim as well as objective effectively.
Rationale of topic
It refers to methods which are mostly adopted by a researcher in order to attain its
research objective (DeCenzo, 2016). Through it The River Cafe able to maintain proper working
condition which reduce conflict situation at workplace and by it they also able to enhance their
productivity as well as profitability ratio.
Chapter Preview
Project title
“To identify ways through which an organisation can manage conflicts situations in order
to enhance productivity.” A study on The river cafe.
Background
Conflict management refers to technique which is adopted by a company in order to
reduce conflict situation at their workplace. Through which they able to develop proper working
environment where employees feel motivated and satisfied that will help in enhancing their
productivity ratio (Hahn and et. al., 2015). The River Cafe run by Ruth Rogers and Rose Gray
and it is specialised in Italian cuisines and fined wine. Respective cafe is situated in London,
United Kingdom as well as it offers their foods and drinks at riverside location.
Research Questions
 What are the requirements of implementing conflict management practices in an
organisation?
 What are the different methods that aid in managing conflict situation in an organisation?
 What are the effectiveness of conflict management in order to enhance productivity?
Research Objectives
 To analyse requirement of implementing conflict management practices in an
organisation.
 To identify different methods that aid in managing conflict situation in an organisation.
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 To determine effectiveness of conflict management in order to enhance productivity.
Research Methodology
It refers to method or techniques which are used by researcher in order to conduct
research in effective manner. Through this they also able to collect data as well as information in
proper way that help in getting effective outcome (Hakansson, 2015). There is various type of
research methodology which is used by project manager for collecting data. In respect of this
research, researcher use primary method and qualitative method.
Timescale
It refers to time duration which is required by research in order to collect data and
conduct research in effective manner. In respect of this research researcher required 4 months for
conducting research on respective topic in effective manner.
Resources
It refers to resources which are required by a company researcher in order to accomplish
their research in effective manner in given time duration. Resources which are required by
research in order to conduct effective research are skilled employees, trained labour, tools and
many more.
Time Framework
Gantt Chart
It is define as a graphical presentation in the form of bar chart which display the start as
well as finish dates of various projects such as resources, milestones, duty and dependencies.
These Gantt charts helps in identifying projects that have been executed and does not start the
other task until prior task are completed (Hartley, 2013). In addition to this it also observe
potential gridlock and examine task that has been excluded. These Gantt chart are mainly used
by project managers, CEOs, work managers, general managers and so on.
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Work Breakdown Structure
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It refers to the structure which breaks the project into smaller parts to define role and
responsibilities of team in effective manner. These structures help the manager to analyse the
result which assist in making effective decision and able to decide the procedure and changes
adopted are effective or not (Martínez-Jurado, 2014). The benefit of this structure is it is
complete and accurate and minimizes risk as well as explains uncertainties to the team. Work
Breakdown Structure helps the team members to develop skills and techniques which are
required to prepare the structure confidently.
Chapter 2: Literature Review
To analyse requirement of implementing conflict management practices in an organisation.
As per view point of Aarikka, 2012, conflict management is define as process of reducing
negative conflict and raising positive conflicts and handle it effectively and fairly. Conflict is
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something which arise in every organisation but it is essential employees must realize the
conflicts and resolve them independently. The benefits of conflict management is that it result in
better problem solving as with this different views and opinions emerge that results in better
outcome and opportunities to resolve conflict. Along with this it improves relationship between
superior and subordinates as when it is discussed together that the conflict resolve in the positive
manner and understanding builds with each other (Powell, 2012). In addition to this it results in
personal growth as well as increased productivity of the organisations because due to conflict
employees able to know the views and opinions about each other. It also improves the attribute
of decision making which aid in the growth of the company. Conflict management also
encourages the subordinates for the accomplishment of organisational goals.
To identify different methods that aid in managing conflict situation in an organisation.
According to Tyrone Holmes, the different method that helps in managing conflict
solution is that employees must provide proper training at the time of induction programme (10
Ways to Reduce Conflict in Your Organization, 2019). Proper training gives confidence to
handle personal as well as professional conflict which in turn does not create major distractions
to employees. Along with this, proper grooming of communication skills leads to manage
conflicts effectively. Another method of managing conflict situation is that it creates positive
environment in an organisation through which employees are motivated and contribute more
towards the achievement of organisational goals and objectives. Not only this healthy and
positive environment helps in building strong relationship between superior and subordinates. An
organisation that effectively manages the conflict situation by encouraging participation of
employees in decision making process and provide equal opportunities to present their ideas and
opinions that lead to the growth of organisation. Along with this conflicts helps in building
strong bonds through which they takes into concern each others opinions and views and
understand it (Purce, 2014). Sometimes if employees are aware about company goals and
objectives then the subordinates will able to adopt facts, methods and values which also help in
reducing conflict. The managers of the firm must treat every worker equally and should be
unbiased.
To determine effectiveness of conflict management in order to enhance productivity.
As per view point of Argyris, 2017, conflict management is essential in an organisation to
increase effectiveness as well as enhance productivity. Conflict management is beneficial for
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both employees as well as the organisation. As per employees conflict management helps to
build relationship within and outside the organisation that assist in enhancing productivity. With
the help of conflict management employees able to understand viewpoints of their colleagues
and respect it. On the other hand in respect of organisation, the managers focus on better team
work and communication to achieve firm goals that leads to increased productivity. In order to
enhance productivity, conflict provides opportunities to utter about their needs and achieve
them. In addition to this it also provides flexibility to adjust according to the situation that helps
to create better reputation of being fair and smart (Rahim, 2017). Along with this, conflict
management clear all doubts and queries of employees and managers that they were facing
which improves the environment of the workplace. Emerging of new ideas and techniques takes
place to resolve conflict in a productive way. At last conflict management is important part for
the organisation that enhance its productivity, goodwill and lead to its personal growth.
Chapter 3: Research Methodology
Research question or hypothesis
Research Design
It is define as set of method and procedures that is used by the researcher to gather
several elements of research in a effective manner so that issues may be handled efficiently. It is
reliable in nature if the research in conducted on regular basis.
Research Approach:
It is define as plans and methods that elaborate the steps into detailed methods of data
collection, study and interpretation. It is categorized into two ways – approach of data collection
and approach of data analysis or reasoning (Reason, 2016). It is a type of qualitative research
approach and is a effective strategy for social approach.
Data Collection
Qualitative Research: Qualitative Research is basically exploratory in nature. This type
of research primarily aims at gaining understanding of opinions and motivation. It uses scientific
method of observation to gather non numerical data (Rummler, 2012). Furthermore this research
method provides insights into problem that help to develop hypotheses or ideas for potential
research. The sample size under this research is typically small and respondents are selected to
fulfil a given quota. Some common methods involve are: focus groups, observations,
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individual’s interview and many others. Moreover qualitative data collection method may
usually vary because it uses unstructured or semi-structured techniques.
Quantitative Research: This research method usually aims to quantify the actual
problem by generating numerical data collection technique and transform them into usable
statistics. Moreover attitudes, opinions and behaviours are observed. This data collection
technique is structured as compared to qualitative data collection. On the other hand under this
research method the researchers deeply inquire with prime intension of basically describing and
diagnosing meaning through text (Woods, 2017). It is widely used by economics, psychology,
demography and many others. Furthermore the information produces under quantitative research
can only be used a specific case. Various methods included under this research are: paper survey,
online survey, kiosk survey and many others.
The method which is selected by respective research researcher in order to collect data
and information is qualitative research method because through it they able to analysis and
identify appropriate information as well as data according to topic which proper outcome.
Primary Research: It refers to the research through which data is gathered directly from
the clients or customers as well as it is conducted in the form of interviews, discussions and
surveys. The data collected by an individual in this research is specific and accurate. The primary
research is expensive and is time consuming. For example: the interviewer is conducting face to
face interview with the customer at a location that may be customers home, shopping centre or
any public area (Sayer and et. al., 2013). There are many cases where conducting primary
research is not enough, the individual has to adopt one more method which will consume time as
well as incur high cost.
Secondary Research: Secondary Research is defined as a process of collecting data
through secondary source such as newspaper, media, internet and so on. An individual of
secondary research usually adopt the data of primary research. It save time and is cost effective
but the data collected in this research may not be specific and accurate. For example: students of
college and school prepare their projects on the basis of secondary source such as internet which
may not be specific and accurate. Mostly secondary research is conducted by large scale business
or corporate.
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Method used for collecting information and data in respect research is primary method
and for it researcher develop questioner which help them in collecting true and appropriate
responds of audiences.
Sampling
It is define as a process of observation that in conducted after statistical analysis of large
number of group. Sampling can be performed in two ways that is simple random sampling or
systematic sampling (Trist and et. al., 2013). The advantage of sampling is it saves and time and
reduce magnitude of data. Method which is selected by respective research project manager is
random sampling method.
Sample Size
It refers to number of audiences which are selected by researcher in order to conduct their
research in effective manner (Van Wart, 2013). In respect of this research researcher select
sample size of 30 audiences.
Questionnaire
The research method which is adopted by respective project researcher is questionnaire.
In this researcher develop appropriate questions which can be asked for audiences.
Questionnaires
Q1. Are you aware about the concept of conflict management?
 Yes
 No
Q2. What are the major requirements of conflicts management practices in an organisation?
 To create positive environment
 To enhance productivity
 To build positive relationship between employees
Q3. What are different methods of conflicts management?
 Building collaboration
 Creating goal oriented conversation
 All of the above
Q4. Does conflict management can aid in enhancing business productivity in effective manner ?
 Yes
 No
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Q5. How can “The river cafe” enhance productivity of employees?
 By resolving issues between employees
 By reducing communication gap
 By building positive working environment
 All of the above
Q6. Is there any impact of grievances between employees upon the working practices of “The
river cafe”?
 Yes
 No
Q7. What are the major causes of conflict situation in an organisation?
 Discrimination
 Personality clashes
 Poor communication
Q8. Is there any impact of healthy conflicts on employee’s relationship?
 Yes
 No
Q9. Which of following is not a characteristic of conflict?
 Expressed struggle
 Independent parties
 Incomplete goals perceived
 Interference of outside parties
Q10. Any suggestions for further improvements.............................................................................
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Chapter 4: Data Finding, Analysis and Discussion
Theme 1: Concept of conflict management
Q1. Are you aware about the concept of conflict management? Frequency
 Yes 25
 No 5
Interpretation: Conflict management is very essential for an organization because through it
they able to maintain effective and positive environment at their workplace. Researcher of
respective research ask to 30 audiences about they know about conflict management from which
25 audiences know about it and other 5 didn’t know about it.
Theme 2: The major requirements of conflicts management practices in an organisation
Q2. What are the major requirements of conflicts management practices
in an organisation?
Frequency
 To create positive environment 15
 To enhance productivity 7
 To build positive relationship between employees 8
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Interpretation: According to 15 researcher conflict management is essential in order to maintain
positive environment and in respect of 8 audiences it is necessary because through it they able to
build positive relationship among employees. According to left over 7 audiences it will help in
enhance in productivity.
Theme 3: Methods of conflicts management
Q3. What are different methods of conflicts management? Frequency
 Building collaboration 20
 Creating goal oriented conversation 10
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Interpretation: There are various types of method which can be used by a company in order to
conduct conflict management. According to 20 respondents conflict management can be
developed through building collaboration. On the other hand according to 10 audiences it can be
developed through creating goal oriented conversation.
Theme 4: Conflict management can aid in enhancing business productivity in effective manner
Q4. Does conflict management can aid in enhancing business productivity
in effective manner?
Frequency
 Yes 13
 No 17
Interpretation: According to 13 respondents conflict management will help in enhancing
business productive in effective and appropriate manner. Whereas in respect of left over 17
respondents it is not effective for conflict management.
Theme 5: “The river cafe” enhance productivity of employees
Q5. How can “The river cafe” enhance productivity of employees? Frequency
 By resolving issues between employees 10
 By reducing communication gap 6
 By building positive working environment 8
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 All of the above 6
Interpretation: According to 10 respondents respective company gain advantage of resolving
issues among employees by adopting conflict resolution and in respect of 8 audiences it will help
in building positive working environment. Whereas according to 6 respondents it will essential
for reducing communication gap as well as in respect of left over 6 peoples it is helpful for all of
the above points.
Theme 6: Impact of grievances between employees upon the working practices of “The
river cafe”
Q6. Is there any impact of grievances between employees upon the
working practices of “The river cafe”?
Frequency
 Yes 10
 No 20
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Interpretation: As per the view point of 20 people’s grievances not impact upon among
employees working practices at The river cafe whereas according to 10 it will impact on working
practices.
Theme 7: The major causes of conflict situation in an organisation
Q7. What are the major causes of conflict situation in an organisation? Frequency
 Discrimination 10
 Personality clashes 9
 Poor communication 11
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Interpretation: According to 11 peoples the main reason for conflict is poor communication and
as per the views of 10 audiences it will cause due to discrimination at workplace. Whereas as per
left over 9 respondents it is cause due to personality clashes at workplace.
Theme 8: Impact of healthy conflicts on employee’s relationship
Q8. Is there any impact of healthy conflicts on employee’s relationship? Frequency
 Yes 25
 No 5
Interpretation: Through given graph it can be analysis that according to 25 audiences health
conflict impact on employee’s relation at workplace and in respect of 5 candidates it will not
impact on respective thing.
Theme 9: Characteristic of conflict
Q9. Which of following is not a characteristic of conflict? Frequency
 Expressed struggle 10
 Independent parties 6
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 Incomplete goals perceived 8
 Interference of outside parties 6
Interpretation: According to 10 respondents expressed struggle is not a characteristic of conflict
and in respect of 8 audience’s incomplete goal perceived is not reason for conflict at workplace.
Along with this, according to 6 respondents interference of outsider parties is not character of
conflict and in context of leftover 6 people’s independent parties is not consider as characteristic
of conflict.
Chapter 5: Conclusion, Recommendations and Anticipated Limitations
Reflection
This is my first research project that is related to conflict management. With the help of
this project I have enhanced my various skills as well as knowledge such as I have improved my
communication skills, developed my personality in terms of leadership and many more. In
addition to this, I have gained a lot of experience regarding conflict resolution that can be applied
within and outside the organisation. Along with this I have interacted with several clients and
understand their views and opinions regarding the research. While conducting this project, I have
gone through so many challenges such as different opinions from respondents, communication
issues with superiors, lack of time, resources and many more.
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Recommendation
In order to improve conflict management there are some recommendation that must be
applied by The River Cafe:
 The manager must delegate roles and responsibility as per the skills and knowledge of the
employees
 At the time of conflict situation, the manager must listen to the views of both employees
then take decision accordingly.
 There must be effective communication between superiors and subordinates as this will
help in building strong relation between them.
 The manager must provide healthy and positive environment and look forwards towards
the needs of employees.
Limitation
During conducting this research there are some of the limitations which has been faced.
Some of them are explained as follows:
 Lack of resources: While conducting the research, the researcher faced many issues
such as lack of resources in terms of financial resources, raw materials and many more.
Due to this activities were not performed effectively which has directly or indirectly has
impacted the outcome of research.
 Ethical condition: It has greatly impacted the outcome of research as due to this the
privacy was not there as company has kept some information which was confidential.
This has caused a situation for the researcher that the information that has to be collected
was not possible.
Conclusion
From the above research project it can be concluded that conflict management plays an
important role in an organisation. Conflict management helps in dealing with issues effectively
and understanding each other’s views and opinions. It also helps employees to present their
needs to their superiors which have to be met. With the help of conflict management organisation
increases its productivity as well as lead to personal growth and happy and satisfied employee
use their skills and knowledge to make their task more creative. Along with this they also
contribute more towards the achievement of organisational goals and objectives.
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REFRENCES
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strengthening and sustaining organizational achievement. John Wiley & Sons.
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Management, Binder Ready Version. John Wiley & Sons.
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management and sustainability: a literature review. Journal of Cleaner Production. 85.
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Rahim, M. A., 2017. Managing conflict in organizations. Routledge.
Reason, J., 2016. Managing the risks of organizational accidents. Routledge.
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space on the organization chart. John Wiley & Sons.
Sayer, J., and et. al., 2013. Ten principles for a landscape approach to reconciling agriculture,
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leaders. Public Administration Review. 73(4). pp.553-565.
Woods, D. D., 2017. Essential characteristics of resilience. In Resilience engineering (pp. 21-34).
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Online
10 Ways to Reduce Conflict in Your Organization. 2019. [Online]. Available
through:<https://www.linkedin.com/pulse/10-ways-reduce-conflict-your-organization-
tyrone-holmes-ed-d-cpt>.
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