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Marketing Information and Strategies

   

Added on  2020-01-07

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FIRST NAME:SURNAME:STUDENT NUMBER:COURSE CODE NUMBER:TOTAL NUMBER OF PAGES: 9ASSIGNMENT TITLE: CONFLICT MANAGEMENT1
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Table of ContentsIntroduction..................................................................................................................................3Discussion...................................................................................................................................3Conclusion...................................................................................................................................7Reference List.............................................................................................................................82
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IntroductionWithin an organisation, several employees work towards the achievement of a common goal,that is, the achievement of success. The plurality of the previous sentence can be correlated tothe fact that these employees belong to the different socio-cultural background. The variation inthe earlier sentence, “different”, can be converted into “difference”, which is reflected throughthe opinions of the employees. This differentiation assumes the shape of conflicts, whichdestroys the professional ambience of the workplace. This assignment attempts to speculatethe root cause of the conflictual problems and apply suitable resolutions for solving the problemfrom its root. The question answer format of the assignment eases out the process ofachievement of effective resolutions. DiscussionLack of modern and technological networking system at cheaper rates has stalled the smoothfunctioning of the business activities of Happy Sailing Adventures. Lackadaisical attitude intaking spontaneous actions by the systems operating manager reflects a compromise with therecreational needs of the clients (Ericsson and Hastie, 2013: 43). Adopting means, such as, surveys, feedbacks and customer portals helps the managementauthority in identifying and specifying the issues faced by the clients. The responses providedby the clients through these means acts as an agent for the company in terms of awarenessabout the opinions of the clients, that is, the customers. These means strengthens therelationship between the company and their customers, which is an essential component ofcustomer loyalty (Bardach and Patashnik, 2015: 90). The word “happy” in the name of thecompany projects the attempts undertaken by the company for the achievement of large scalecustomer satisfaction.There are generally five stages of conflict which may occur in a conflict process in an organisation. The five stages of conflict are hereby discussed: 1.Latent Stage: In the latent stage the participants to the conflict remains unaware to the occurrence of the conflict.2.Perceived level: In this perceived level or stage of conflict it can be said that all the participants become aware regarding the occurrence of the conflict. In this stage, the management of the entity addresses the employees to the conflict.3.Felt stage: in the felt stage the conflict takes the image of stress, anxiety and anger on part of the participants. In this stage, the management of the company feels insecure regarding the conflict.4.Manifest level: In the manifest, all the conflicts between the employees become open to all and the progression of the conflict can be easily observed by the management of the concern.5.Stage of Aftermath: In the stage of the aftermath, the results of the conflict are overcome. In this stage either the conflict will be resolved or it will be dissolved. In this, the management of the entity is required to take appropriate action in order to effectively resolve the issues.3
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