Conflict Resolution in the Workplace: Causes, Methods, and Employee Plan

Running head: CONFLICT RESOLUTION
Conflict Resolution
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Author Note

1CONFLICT RESOLUTION
Conflict and its causes:
Conflict is an inevitable part of business. Conflict can be defined as the practice of
opposing ideas and actions in relation to business entities (Fusch & Fusch, 2015). Conflict
influences individual actions, decisions in different ways. Conflict can be categorized into four
kinds-
I. Interpersonal conflict:
It refers to a conflict between two individuals as a result of difference in ideas and views.
II. Intrapersonal conflict:
This kind of conflict takes place within an individual which involves personal thoughts,
values and emotions.
III. Intergroup conflict:
It takes places as a result of misunderstandings and opposing of ideas among different teams
within an organization.
IV. Intra-group conflict:
It takes place as a result of inter-personal disagreements arising out of incompatibilities and
misunderstandings.
The main causes of conflict in the organization are-
1. Communication:

2CONFLICT RESOLUTION
As a result of poor communication, it creates conflict among the employees of the
organization (Gilin Oore, Leiter & LeBlanc, 2015). Failing to communicate can cause incorrect
assumptions and decrease in productivity.
2. Personality Differences:
Employees joining the organization have come from different cultural backgrounds and
experiences (Greenwood & Rasmussen, 2017). As a result of such difference in personalities,
conflict can arise in a workplace resulting in disruption within the members of the management.
3. Competition:
From the very beginning, the existence of unhealthy competition is the main reason that
gave rise to organizational conflict.
Unresolved conflicts lead to unethical actions within the organization:
1) As a result of unresolved conflicts the productivity of the organization decreases and due
to which issues like low morale and distrust arises in the way of expression of important
feelings (Hann, D Nash & Heery, 2016).
2) Unaddressed conflicts causes employee turnover which creates negative impact the work
culture.
3) If conflict of interest is left unaddressed then, it can give rise to unethical issues of
bribery and corruption within the organization.
Methods of conflict resolution:
There are three methods of conflict resolution in the workplace that can be categorized
into: