Consumer Protection in Travel & Tourism

This assignment examines consumer protection legislation within the travel and tourism sector. It highlights the Trade Description Act 1968 and the Consumer Protection Act 1987, outlining their roles in safeguarding customer rights against misleading information and unfair practices. The document also delves into the responsibilities of trading standards officers and discusses ethical considerations within the industry.

In the early age, cultural aspects, learning languages and travelling challenges restricted (Capacci, Scorcu and Vici, 2015). In 14 century
Christopher Columbus sailed westward and vasco da gama cruised to country for earn money then business travel has been integral part of
tourism industry(Cave and Brown 2012). Early tourism started with Nomads who
travelled around the world in search of food and shelter. Main intension of this traveller is to gathered food and traded around the world and
gave rise to the barter system (Capacci, Scorcu and Vici, 2015). 1500 BC is marked as the era when the Europeans visited pyramids and thus
developed the tourism for pilgrimage. Early tourism started with Nomads who travelled around the world in search of food and shelter. Main
intension of this traveller is to gathered food and traded around the world and gave rise to the barter system (Capacci, Scorcu and Vici, 2015).
1500 BC is marked as the era when the Europeans visited pyramids and thus developed the tourism for pilgrimage.
Legislation and Ethics in Travel and Tourism Sector
The tourism industry is most growing industry in UK market. People are continuously engaged in enchanting
the services of the tourist industry. The company is dealing with the various destination of the world and
involved in service providing to the customers. This involves various laws to be followed in tourism industry.
The trade Description Act 1968 helps in preventing
the misleading by the company to earn more
profitability by false pricing , wrong quality, delivery
of services not ascertained in the contract. This all
protects the rights of the customers of the travel and
tourism industry.
. The responsibility of trading standards officers is as following:
 It is the officer responsibility to counter the solution of false description by the
tourism company.
 Prevention measures for the wrong description defined by the facilities and
services provided to the customer.
The consumer protection act 1987 defines the various rights of consumer
ensured by the government of UK. The regulation helps in:
 Supply of better goods to customers.
 The company should develop legal authority to protect the rights of customers.
Consumer protection legislation in travel and tourism customers