Operational Roles in Hospitality Sector

This article discusses the different operational roles in the hospitality sector, including housekeeping, sales and marketing, and front desk facilities. It also highlights the skills required for these roles, such as flexibility, language skills, and communication skills.

Contemporary Hospitality Industry
Hospitality Sector is an important and rapidly growing sector
across the global corporate world which encompasses various
types of operational roles and skills for such roles through
which the achievement of organisational goals and objectives
can be ensured.
Various operational roles in hospitality sector:
As this is a broad sector and leads to generation of large number
of employment opportunities, there are a variety of operational
roles that are found to be prevalent within the hospitality sector.
Such roles are ascertained to be significant as with these, the
respective company can feasibly devise a number of strategies,
which aid in fulfilment of needs and demands of consumers and
consequently the receipt of contentment from them. Below
mentioned are the various types of operational roles that are
found to be prevailing within Grosvenor House Hotel:-
Housekeeping: The primary task of this unit within
Grosvenor House Hotel is to keep the organisational premises
as well as surroundings properly clean and maintained to make
the stay for its base of customers eternally comfortable and
feasible. This is ascertained to be that operational department
lying within the hospitality organisation that is engaged in
developing a neat and clean atmosphere while people are at
stay. This facility is available to guests at any point of time in
day or night. This business unit makes sure that the linen in
various parts of Grosvenor House Hotel such as fitness centre,
rooms, conference and banquet halls, spa etc. In addition, it
keeps a check upon the cleanliness of uniform of all the
workers operating within the hotel.
Sales and Marketing: Within the corporate world,
each business entity operate for the purpose of accomplishment
of its goals and objectives. It is further evident that the growth
and success of a company owes to the employment of effective
sales and marketing strategies. In this regard, the manager
associated with both of these functions of entity work upon
designing and developing such strategies that possess the
potential as well as capability to gain a competitive advantage
in market place. The manager of Grosvenor House Hotel
organises a number of marketing campaigns as well as makes
use of promotional tools to actively engage the customers in a
meaningful conversation to persuade them to make a purchase.
This leads to generation of sales and profits that directly lead to
growth and development of entity within the market place.
Front desk facilities: This business unit within Grosvenor
House Hotel is entangled in interacting with guests on a
regular basis. Herein, the managerial person is responsible
for devising and holding the bookings. Such persons operate
in an effective manner with a view to resolve the complaints
of service users by continuously communicating with them.
Further, it is the main responsibility of front desk to create
ever-lasting impressions over the mindsets of people.
In context of hospitality sector, people of ample number
of cultures and nations integrate for a variety of purposes.
Thus, this industry needs a wide variety of skills to
perform a number of roles. In this regard, the skills that
are needed within Grosvenor House Hotel are briefly
described below-
Flexibility skills: Owing to diverse variety of
customers, the respective company must possess
flexibility. This is so that Grosvenor House Hotel can
customise its products and services according to the needs
and requirements of the customers. This skill is very
important in the company because customer can demand
different products and organisation works to satisfy that
skill.
Language skills: As the customer visits from
different destinations and countries, the staff and
employees of the Grosvenor House Hotel must be familiar
with different languages in order to effectively
communicate, understand and fulfil the needs and
requirements of the people. In present business world, it is
one of the most important skills.
Communication skills: This skill is another very
crucial skill because without communication no business
organisation can attain business goals and objectives
effectively and efficiently. Therefore, the employees and
staff must have strong communication skills so that they
can clear the queries of the people and they must be
patient and good listener.