This document provides an overview of the contemporary hospitality industry, including the types of businesses and services offered. It discusses the operational and functional departments in the industry and their interrelationships. The document also explores the use of franchising and licensing agreements and their influence on the global development of the hospitality industry. Additionally, it highlights the skills required for different operational roles in the industry and the current skills shortages. Finally, it covers the impact of skills gaps on hospitality businesses and suggests solutions for addressing these gaps.