Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
Introduction......................................................................................................................................1
Part A...............................................................................................................................................1
Task 1...............................................................................................................................................1
Explain different types of business within hospitality industry along with range of products
and services offered by them..................................................................................................1
Operational and functional department within Travelodge Hotels Limited...........................2
Contribution of hospitality industry to regional, national and international economy...........3
Inter-relationship between operational and functional department of Travelodge Hotels
Limited...................................................................................................................................4
Assess how franchising and licensing agreements have influenced the global development of
hospitality industry.................................................................................................................5
Task 2...............................................................................................................................................5
Analyse how global growth, franchising and licensing have contributed towards the economic
worth of hospitality industry..................................................................................................5
Different operational roles within hospitality industry..........................................................6
Skills required for roles in hospitality industry and what are the current skills shortage......7
Review the skills gaps within hospitality industry in relation to the distinct operational roles
................................................................................................................................................7
Impact of skills gap on hospitality industry along with void solutions to address the skills gap
................................................................................................................................................8
Part 2................................................................................................................................................9
Task 3...............................................................................................................................................9
Covered in PPT.......................................................................................................................9
Conclusion.....................................................................................................................................10
References:.....................................................................................................................................11

Books and Journals...............................................................................................................11

Introduction
Hospitality industry is recognised as the broader segment of service industry which constitute
several business and services aimed primarily to provide leisure and customer satisfaction.
Unlike other business that caters to the needs of the customers, service industry serves to provide
experience, enjoyment, pleasure and luxury to their clients and guests who make use of their
services. Lodging, food and beverages, event management, Themes Park, travel and tourism are
the part of a broad hospitality service industry (Walters and et. al., 2021). Travelodge Hotels
Limited is a business operating in lodging and accommodation of hospitality industry across
United Kingdom, Ireland and Spain. The Private limited company was founded in the year 1973,
headquartered at Thames, England. Travelodge is an independent largest hotel chain in United
Kingdom with more than 550 hotels across UK, 11 in Irelands and 5 Hotels in Spain. Objective
of report is to examine the current structure, scope and size of Travelodge along with
determining current and anticipated skills requirement in hospitality industry.
Part A
Task 1
Explain different types of business within hospitality industry along with range of products and
services offered by them
Broad category of hospitality industry is further classified into sub-categories which are
known as the components and together provide a products and services for the leisure,
enjoyment, pleasure and experience of the guests.
 Hotels: Lodging and accommodation sector is concerned with providing a place to
customer for stay on a temporary basis in exchange of tariff or free cost depending upon
the nature and type of place. Hotels, motels, resorts, bed and breakfast, time sharing and
services apartments are the examples of lodging and accommodation. Products and
services offered by them are rooms, catering, concierge, venues, excursions, guided tours
and car rental services (Li, Hudson and So, 2019) .
 Food and drinks: Food and beverage sectors are responsible for preparing and serving
food and drinks to the guests, customers, tourists and locals. This sector includes quick
service establishments, catering business, institutional food services, welfares and full
services restaurants. Restaurants, fast food chains, takeaways, casinos, hotels, bars and
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