Assessment of Operational, Managerial, and Legislative Issues in the Hospitality Industry

This presentation discusses the assessment of operational, managerial, and legislative issues in the hospitality industry. It explores the impact of these issues on business activities and customer loyalty. The presentation also covers future trends, demand curve, accessible rooms, and strategies in the hospitality business.

Contemporary
Hospitality Industry
TASK 3 & 4

3.1 Assessment of operational, managerial and legislative
problems resulting from recent developments affecting the
hospitality industry.
In any business which is under cover in hospitality industry, has many issues regarding
operational, managerial and legislative. These issues can affect the business activities
and also an impact seen in their customer loyalty
• Operational Issues
• Managerial Issues
• Legislative Issues

Cont.…
Operational Issues –
• This types of issues are generally faced by
every business which cover under this
hospitality industry.
• The main issue is shortage of skilled and
trained labour in the organization.

Cont…
• Managerial Issues – this issue is
arisen in management team of any
business. The organization should
focuses on the management and
develop better profile of that
organization.

Cont…
• Legislative Issues – the legislative
issue that are generated in an
organization of this industry are
very critical and unethical. Many
issues are comes from national
and international government so
there are many problems and
issues for the recent developments
which can affect the industry.

3.2 Present image of this hospitality industry
Accordingly, to the scenario this is very vast and growing up industry and also
there are some issues in their business. These things are under noticed and a
current image of this industry seen under few points which are as follows :
• Future and emerging trends of budget hotels
• Demand due to international competitiveness
• Demand curve for this industry
• Accessible rooms for aged and disable people
• Strategies in the hospitality business

Cont…
Future and emerging trends of budget hotels
there is a good image for this industry this will lead to generate new customers. There are
possible situations that could occur in the short to medium term where hotel is grading and
provides quality services
Demand due to international competitiveness
It is based on Deloitte ranking the UK is compare with other cities like Geneva, Amsterdam, Paris
while in service providing rate.

Cont…
• Demand curve for this industry:
this is purely hotel based industry and due to this reason there are an increased level of
occupancy related to the demand of hotel industry in the past few years.
• Accessible rooms for aged and disable people:
in this sector there are a great demand of accessible services for disable person and aged
people. It is less compared to other nations because many people travelling to and from UK
and visit.

Cont…
Strategies in the hospitality business:
In this sector there are economic downturns which may be going because
there is forever a special room for the customer experience improvement.
There are many strategies which follow by these organizations in the
competitive world.

4.1 Resenting the justified predictions for potential trends and
developments in hospitality
For presenting the main justified predictions for the developments and
potential trends in this industry, there are taken into consideration in respect
of hotel sector and food with beverages companies.
• Food and Beverages Organization
• Hotel Businesses of This Sector

Cont…
• Food and Beverages Organization
this food and beverages are main aspects for these predictions. More significance is serviced by
the constant attention use in cooking in home. New generation has better knowledge of
technology and they are connected with all sector by online social media.
• Hotel Businesses of This Sector
in this scenario the customers are being provided services which is topmost priority when all
predictions are made in this respect. The innovations are occurring in the respect of technology
like confirmation check threw mobile and one more important trend is real time marketing and
providing materials on a constant process.

4.2 Producing the impact analysis for the predicted
developments and trends.
• It is important thing is to satisfy customers through various future trends.
The future is uncertain and it is about only this that it will consider as this
is an important thing is realising the fact.
• It is a great aspect of new technology. In addition to this, it is associated
with the materiality and real time marketing. This is an essential thing is
there are many things which will be changeable by technology and it is
good for this industry.

REFERENCES
• Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and
future directions with a special focus on the hospitality industry. International Journal of
Contemporary Hospitality Management, 27(3), pp.379-414.
• Ali, F., Amin, M. and Cobanoglu, C., 2016. An integrated model of service experience,
emotions, satisfaction, and price acceptance: aJournal of Hospitality Marketing &
Managementn empirical analysis in the Chinese hospitality industry. , 25(4), pp.449-475.
• Wang, C.J., 2014. Do ethical and sustainable practices matter? Effects of corporate
citizenship on business performance in the hospitality industry. International Journal of
Contemporary Hospitality Management, 26(6), pp.930-947.

Thank you