Contemporary Hospitality Industry

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Different types of business within hospitality and products and services offered.................1
P2 Range of operational and functional department...................................................................2
P3 Direct and indirect impacts of hospitality industry on UK economy and other countries.....3
TASK 2............................................................................................................................................4
P4: Range of different operational roles within industry............................................................4
P5 Review the skills requirements for the roles mentioned above for hospitality industries.....5
TASK 3............................................................................................................................................6
P6 Macro environment factors and their impacts on hospitality industry..................................6
P7 SWOT analysis of a hospitality organisation.........................................................................7
TASK 4............................................................................................................................................8
P8 Analysis the implication of current and potential trends affecting the hospitality industry in
UK...............................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality industries is defined as the service industry which deliveries number of
facilities to its guest. The services which are included in hospitality sector is event planning,
lodging, theme parks, cruise lines and many more services within the field of tourism industry.
The main purpose behind preparing this project is to give wider range of knowledge to the
student who are planning there career within the field of Hotels industry. The chosen
organisation in this particular project is Whitbread. It is one of the British multinational hotel and
restaurant industry. In context of the project, discussion will be on current structure, scope an
size of the hospitality industry. Skills required within the hospitality field will also be described.
In addition, discussion will relate to the internal and external factor that can impact in the field of
hospitality sector. Also, there will be detail analysis on current and potential trend which is
affecting hotel industries.
TASK 1
P1 Different types of business within hospitality and products and services offered
In present scenario, hospitality sector is one of the most important sector for any of the
country because it directly impact on the services which any of the country can deliver to the
person who comes from another nation (Blanchard and Higgins-Desbiolles eds., 2013). Any of
the hotel industry have huge responsibility that is required to be fulfilled as it has been demanded
by the tourist. For the taking additional benefit within the marketplace it is necessary that all of
the services must be fulfil delivered in specific time period. Some of the services which is
required to be delivered by any of the hospitality industry is explained below:
Lodging Accommodation: It is one of the most important which is considered by any of
tourist as they want comfort zone while travelling to any of the place. In this field, luxury hotels,
resorts, camp ground and many more are included which delivers the better food and
accommodation services to the guest. Here, hospitality industry provide the quality of services to
customer as per their expectation. This is the only way to increase the size and scope of
organisation.
Food and Beverage: Here, the main target is to deliver the food services to customer as
per their want and desire. Various categories are there in it which is explained below:
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 Quick Service Establishment: Under this form of services, guest receives faster form of
service which includes different drinks, snacks and mini meals which can be served in
quick succession (Connell, 2013). Catering Businesses: The main motive of this form of service is to deliver services ion
different occasion like birthday party, wedding ceremony. Full Service Restaurants: It is one of the finest way to deliver the services to the
customer where food is and services are delivered on the table for visitors. Here,
customer have the option to select any of the food product of their own choice.
Travel and Tourism: Number of field are included in it for the purpose of giving better
services to traveller. It do not focuses on any of the single area as it includes travelling facilities,
food services and many more.
Entertainment: Whenever any of the person visit new place they want some of the
extraordinary things which helps them to feel more comfortable. Here, services which is mainly
focused is games, marines etc.
Time share- It is one of the most important aspect for customer because here they try to
book villas, convention and different resorts for the purpose of spending quality time for short
period time.
P2 Range of operational and functional department
In any of the organisation there are several department are required through which goals
and target can be easily accomplished on specific time period. This is even more important for
those organisation that are involved within the field of hospitality because number of works are
there which need to be conducted in specific manner (Dasgupta, 2011). In context of Whitbread
Plc, they have also categorised several department through which there working environment
becomes more easier and smoother. Different department which have been managed in
Whitbread is listed below: Operational Department: This department have to focus on designing and controlling
of daily basis activity for the purpose managing business smoothly. This segment also
consist of different departments in it which is discussed below:
◦ Front Office: In this department, the reception department of Whitbread Plc is
required to tackle with guest who visit the hotel. The main motive of this department
is to solve any of the problem and queries of visitors and even detail information is
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