Contemporary Issues in HR Service Delivery

Running head:CONTEMPORARY ISSUES IN HR SERVICE DELIVERY
Contemporary Issues in HR Service Delivery
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CONTEMPORARY ISSUES IN HR SERVICE DELIVERY1
Executive summary
In this study, it has been identified that HR practices have become important concern in Amazon
third party delivery companies. Due to improper communication between the managers and
drivers, employee dissatisfaction has impacted negatively on the organizational culture. On the
other hand, improper wages structure as well as excessive pressure on the drivers, health and
wellbeing of the staffs is getting affected. Highlighting the Dave Ulrich and legged model, the
study has liked the HR practices with Amazon delivery companies. In this study, it has been
suggested that introducing employee development initiative, communication development plan
and performance gap analysis process, these delivery companies can be able to ensure effective
HR practices in the workplace.

CONTEMPORARY ISSUES IN HR SERVICE DELIVERY2
Table of contents
Introduction......................................................................................................................................2
Organizational structure...................................................................................................................2
What is HR service delivery............................................................................................................2
Traditional HR service.....................................................................................................................3
David Ulrich & legged model..........................................................................................................4
Factors that shape HR practices.......................................................................................................6
Recommendations............................................................................................................................7
Monitoring.......................................................................................................................................7
Reference list...................................................................................................................................9

CONTEMPORARY ISSUES IN HR SERVICE DELIVERY3
Introduction
HR plays the significant role in case of driving the organizational functions. Due to some
changes in service delivery strategy, HR functions in the organization get influenced. In some of
the cases, due to improper talent management, HR service delivery regarding issues bring
significant impact on the functional process in the company (Reilly and Williams 2016). In this
study, the contemporary HR challenges have been highlighted in a context of Amazon third-
party courier companies. Highlighting the HR practice as well as different key driving factors in
the market those impact on the managerial implications has been described. In the end,
identifying the HR challenges, the study has provided recommendations for betterment in the job
operations.
Organizational structure
The decentralized organizational structure is being followed by amazon. Being the
bigger sized organization, Amazon provides authorization to the third party companies for
managing the delivery process. Due to bigger size of the company, it becomes hard for the HR to
manage the entire operational process. In that case, the third party business operations are being
controlled by the superiors appointed by the third parties. The HR managers do not directly
communicate with the driver and supervisors play the role of middle man in these organizations.
Analyzing the functional organizational structure of these companies, it can be said that these
drivers are not get directly connected with Amazon. By providing full time employment
opportunity, amazon work with the third party companies following cost effective strategy.
What is HR service delivery
The term HR service delivery is being used for explaining the services which are being
offered by the human resource department in an organization. In other words, Human resource
service delivery process can be considered as the open door policy in which needs of individuals
are being highlighted (Pandey 2018). Providing standard function in the organization, career
improvement, employee benefits and payroll processing activities are being handled. The aim of
HR service delivery process is to deliver positive growth to the large workforce for ensuring job
satisfaction in the workplace. Hence, Human resource department can be considered as the