Contemporary Management Issues in the 21st Century: Role of ICT, Case Study on Tesco Plc, and Recommendations

CONTEMPORARY
MANAGEMENT ISSUES IN
THE 21ST CENTURY

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Role and Impact of ICT...............................................................................................................3
Case Study on Tesco Plc..............................................................................................................4
Role of Leaders............................................................................................................................5
Recommendations........................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................1

INTRODUCTION
COVID – 19 pandemic has caused an adverse effect on the economy worldwide. Many
organisations were shut down while many faced huge loss. The report will discuss Information
and communication technology and how it contributed to businesses during the pandemic. The
report will present a case study of Tesco Plc that what are the strategies and policies it adopted
to deal with the pandemic in the learning and development and change management.
Furthermore, it explained the role of leaders that how it helped the employees and organization
in implementing the strategies and initiatives. Lastly, it will address the recommendations that
what are the necessary initiatives that he organisation should take to survive in the crisis and
regain its position.
MAIN BODY.
Role and Impact of ICT
The COVID -19 pandemic in year 2020 had caused huge destruction in the industries and
organisation and it also affected the working conditions of the workforce. Due to COVID-19
pandemic, the uses of information and communication technology has been increased. The ICT
has played a major role in connecting the people and continuing the work of the people. With the
help of new and updated technology , the employees have an opportunity to continue their work
from home , initially it was a bane for the management regarding managing and assessing the
work. ICT has developed a work focused workforce and also increased the expectations of the
employer regarding the productivity of the employees. With the help of ICT , it is easier to
connect to the human resources of the organisation. The trend of Digital workflow ,automation
has increased. For the human resource management, it was easier to hire new talents through
telephonic interviews and zoom meetings (Ahmadi and et. al., 2021.). ICT helped in ease
communication of the requirements and needs in the working process. It made it easier for the
HR department to schedule work and task to the workforce while working from home.
ICT developed apps like time tracking app which is a handy tool and easier for the
management in saving time and money by controlling the unnecessary distractions in the
workforce. Nevertheless, technology has both positive and negative impact and thus updating
with the technology made workforce feel outdated and unoccupied at the workplace. Due to
COVID-19. It also caused miscommunication among the employees because of zero physical
contact.