Table of Contents INTRODUCTION.......................................................................................................................................3 MAIN BODY..............................................................................................................................................3 Discuss how the supermarket industry must change to meet the requirements of all stakeholders in next five years.................................................................................................................................................3 How the supermarkets have risen to challenge of “Feeding the nation”..................................................5 CONCLUSION...........................................................................................................................................7 REFERENCES............................................................................................................................................8
INTRODUCTION Contemporary society characterizes the use of technology and innovation due to the impact of globalization that has enhanced interconnectivity amongst diverse region of the global. Todaycustomerhaswidervarietyofoptionsavailableduetowhichtheyneednotto compromisetheirchoicesorrequirements(Solik,VišňovskýandLaluhova,2013).The organization needs to be competitive enough in terms to acknowledge the recent change in fashionorworkingpatterntogaincorecompetencyoverotherrivalry.Forthebetter understanding of essay Lidl company has been selected which is the global supermarket company of Germany that operate in different parts of the nation. All the daily necessary items along with wide range of alternative options are well displayed in the retail outlet. This essay cover topics like change that need to be bought up by supermarket industry in order to accommodate the requirement of diverse stakeholders within upcoming five years. Further, discuss the way supermarkets have raised to the challenge of ‘Feeding the Nation’. MAIN BODY Discuss how the supermarket industry must change to meet the requirements of all stakeholders in next five years Supermarket industry is one of the most evolving industries as it provides significant platform where gets all the daily necessary and utility items under one roof. Stakeholders are the main elements of any business so it is essential that supermarket industry must work in a way to met stakeholders requirement. One of the main stakeholders of the business is government so the company is planning to work in favor of them. Some new plans are laid down to help the initiative of government mainly sustainable development (Teubner, 2019).By using the paper bags and renewable resources instead of not renewable one which will be environment friendly and economical at the same time. The company is also looking for the welfare of customers as they are the main components which will help them to get revenues. The focus is to give customer an everlasting experience, soexperimental shoppingwill be implemented so that customer can get new taste to their shopping technique. They will get to experience self checkout which means they can go into the store and pick the product of their choice so what customer
need to do is to download an application and scan QR code to the product they want. Amount will be deducted from their wallet and they don’t have to stand in queue for billing or checkout. For instance, Lidl company is planning to deliver the products to the customers which will save their time and they can order the products they want from anywhere. Stakeholders are generally people who have stake or interest in the working of the company which can be both internal and external (Piñeiro and Kramer, 2014). The internal stakeholder of company is their employees and the sales person working in the supermarket of Lidl. Further, the company is planning to conduct training and development programme for their employees and sales personnel which will go them to increase their skill and efficiency. The increase in skills will directly impact their confidence and that will result in increased productivity of company. As the employee will feel more engaged and sense of belongingness will inculcate at the same time. One of the feature that supermarket industry can plan to bring isreal time data and personalization under this the company will integrate smart devices. Along with that customer will be getting an option to create a shopping list which will be reflected in grocery store system as soon as they arrive to the store. Once customer entered to the store they will get instant update on promotion of items on the list prepared by them. The store is thinking to implementArtificial Intelligenceinto the operation as it will comprise if robots wondering the stores so that they can assist the customers and track inventory at the same time. Another use of Robots will be to fulfill the orders and make deliveries. The focus is to change labour intensive technique into capital intensive. Most of the process will be automated which includes keeping the stock into warehouse also. AI will help in increasing the efficiency as wasting the time on unnecessary steps will be eliminated. Another method the company is planning is adopt iscashierless retail, the method was started by Amazon Go store. Moreover, the same will be adopted by other supermarkets to enhance the experience of customer to next level as customer will get option of self checkout (Biehl and et. al., 2015). The store is planning to take stores further by picking the items required and deliver them to their doorsteps directly. It also help the store as it freezes up human staffs which are employed for counter work and they can contribute in assist the customers in cleanliness of stores and providing personal experience to them. Another stakeholder for the stores is distributors so focus is made in eliminating the middlemen and saving the time so that efficiency can be enhanced and which will result in less costlier goods. Modern technique will be used and whatever stock is
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required for estimated time will be analyzed and the order will be placed accordingly so that there is no shortage of product and closing stock is at its minimum. It will help in reducing the loss which can happen through obsolete, expiry and spoilage of goods. In addition to that, society is the important stakeholder for supermarket industry within which they carry out their dealings. As various companies know that they have social responsibilities against the societies in which business is done. For any company corporate social responsibility has become an integral part and it is the same for the stores (Roberts, 2012). As the stores is planning to conduct some social events in which they will educate the customers about their products and why it is necessary to use sustainable development approach along with their importance. The company has eliminated the product which are not accepted or not in a good taste for the society under which business is done. All cultural and social needs are analyzed so that they can exercise full confidence of the society and can carry on business without any intervention. Health and hygiene is very important for supermarket industry so companies like Lidl is planning that their need not to be any comprised in the quality of product being swelled out to the customers. The proper inspection is done in the store of quality and quantity control. Quality product will result in gaining more customers in the future as the brand image will be build with time and customer will not hesitate while purchasing from Lidl. Therefore, in the upcoming years these steps can help supermarket industry to grow and adopt as well as serve the requirements of stakeholders. As the mode of survival of any company is to work along with stakeholder to understand their needs and to adopt accordingly (Scott, 2017). In relation to Lidl company is constantly planning to implement the above mentioned points so that stakeholder requirement is truly met. Obviously there will be changes in between but these are the main points in which company will work so that survival, profit , growth can be exercised for long term so that sustainability can be achieved with the growth. The company has identified both internal and external stakeholders and the steps implemented which help the company to strengthen the both type of stakeholders. Hence, with more networking and bonding the supermarket industry can perform well for the longer duration of time. How the supermarkets have risen to challenge of “Feeding the nation” United Kingdom supermarkets have pinched up “feeding the nation” this is really good initiative which is taken by UK this help the country in cope up with this stressful buying due to epidemic
coronavirus. In this plan various supermarkets work with various suppliers to reduce the amount of available foods and groceries and maintain their focus on supplies of staple goods such as milk, wheat, sugar etc (Burlacu, Bodislav and Rădulescu, 2018). This strategy is plan to distribute or supply essential food items to people without any interpretation. This initiative can save many lives because not only coronavirus is losing their lives but hunger is also a reason so “feed the nation “is good initiative by UK government. Lidl supermarket also take part in this plan they reduce complexity to fed the country. This strategy is really challenging for every supermarket this affect their productivity and profitability but lives are more important so every UK supermarket support this and feed the nation. The main strategy is that both the supermarket and suppliers come together and agree to reduce the price of food and grocers’ items in sequence to run their plan successfully. Supermarkets make list of products which are essential for people and then reduce the price of those products. Lidl supermarket cannot see their profit at the time of crises they just want to save lives. United Kingdom government also decide if there is shortage of food items then they take help from army to protect depots and food trucks so all-star work together. Every big food retailer supports this strategy. Lidl ‘s manager told people that they accumulate large stock of water bottle, packed food items and other essential products. Various supermarkets also advice their customers to book their order in advance because of high demand so it become challenging for supermarkets to handle the crowed so they suggest advance booking option (Sakun and Mordous, 2019) With this initiative customers also stocking frozen food as per supermarkets provide information. Supermarkets informed that there is increase in the sales of frozen and packed food items and various other supermarkets told that there are notable sales increased of hand sanitizers and cleaning products. All the supermarkets have plan B for sourcing essential food or cleaning items. Rapidly increase in sales of hand sanitizers and other hygiene goods so government take care of this and maintain stock of these products to fight with this epidemic coronavirus. Supermarket and retailers work together with suppliers and except changes in future demand and consumer behavior to support or protect the public from hunger. Various supermarkets and organizations connected with government in sequence to get that how food and drink industry should support the nation. Feed the nation this initiative is taken to support the public because everybody facing hard time and nation need of support from every sector but food is most essential thing so this initiative by United Kingdom is really inspirable and effective. This initiative brings people, organizations, supermarkets and suppliers
together to face down coronavirus. When taking Lidl into consideration it can be seen that company have recently invested a lot in international market.Around 500 million investment took place within five years in order to set up new offices in United Kingdom in Southwest London(Tuzikov and et. al., 2016). Company also came forward to create employment in the economy. They provided 1500 new jobs and also brought up on a boost in traditional retail sector resulting in closure of a number of high profile stores.Company opened its first store in United Kingdom in 1994 and now it gives employment to more than 22,500 people in around 760 stores. It contributes to 5.8% of groceries pending in United Kingdom. Whereas rival already has 8% share. Recently there have been a lot of competition in retail stores and supermarkets. A number of big retail store chains such as Sainsburys, Morrisons, Tesco, and so on are facing drop in their market share although they contribute to 2/3 of total spending on grocery shopping by customers throughout the world.Order to cope up with this losing in market share many companies also came forward for merger in order to rise their market share by coming together. Sainsburys and Asda came together in order to merge so that they can face the rising competition. However they could not carry on this merger as it was blocked by competition and markets authority( Waldeck and et. al., 2012). Tesco being the largest of all is still fighting bad with its own brand. Although Jack’s have opened only nine stores till date, still it is affecting working for Tesco.Supermarkets are suffering from penetration strategies followed by new entrants in this sector. Companies come in the sector providing customers with products at affordable prices. The quality of products is ignored by a number of customers in order to attain the products at a cheaper price. Is also seen that all these supermarkets are coming together in order to face the problems in today’s world. The supermarkets are working with retailers in order to supply all the essentials to general public. They also need to take care of employees who work for them.Inflation may majorly hit companies and economies due to more demand and less supply. It is important that companies come together to face this tough time and do not take advantage of consumers miserable condition. The initiative of the nation is supported by government as Willis society which is helping company such as these big supermarkets to provide consumers with all the required essentials.
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CONCLUSION From the above essay it has been determined that contemporary or the existence of modern society have changed the pattern on the basis of companies operate and carry out their operation. Due to high dependency on retail industry companies like Lidl, Tesco, Sainsbury and so on carry out face to face competition on the basis of price cuts. To gain global dominance it has become prominent to bring desirable changes like improve the service of customer service support and focus on digitalization. This significantly helps to accommodate the requirement of both internal and external stakeholder in order to retain them and share profitable relationship. Further, in the recent environment due to immense hike in the demand of groceries leading to wide pressure amongst supermarket stores. Hence, to cope up with pandemic situation British supermarket have effectively drawn up “feed the nation” plan under which with the help of vendors efforts are taken to systematically maintain the supply of staple products.
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