The hotel industry operates in a dynamic environment, influenced by external factors such as political, economic, social, technological, legal, and environmental changes. The organization's internal environment is shaped by its leadership style, which affects employee motivation and output. The case study highlights the challenges faced by the organization to gain a competitive advantage, including economic slowdown, cash-strapped shoppers, price pressure, changing consumer habits, and globalization. To resolve these issues, it is crucial to prioritize human resource planning, create a positive work environment, and foster leadership that encourages employee participation. By doing so, the investment in the hotel industry can lead to future profits.