This comprehensive guide explores the principles and techniques of continuous improvement (CI) as implemented at Australian Hardware. It delves into the development and implementation of a CI procedure, highlighting the importance of collaboration, coaching, and change management. The guide provides insights into the tools and techniques used for analysis, the role of KPIs in enhancing customer satisfaction, and the impact of a CI culture on organizational success. It also includes a case study of ACME Steel, showcasing the application of CI principles in a real-world scenario.