Facilitate Continuous Improvement Assessment

This presentation focuses on continuous improvement methodologies and tools and identifying strategies for improving quality and performance in targeted areas. It is based on Australian Hardware and is relevant to BSBSTR502 Facilitate Continuous Improvement Assessment.

BSBSTR502 Facilitate Continuous
Improvement Assessment

Table of content
• INTRODUCTION
• MAINBODY
• Review of Australian Hardware.
• Reviewing continuous improvement methodologies and tools and identifying
strategies for improving quality and performance in targeted areas.
• Analysing the impact of proposed introduction of continuous improvement
measure on the organization as an integrated whole.
• CONCLUSION
• REFERENCES

INTRODUCTION
The concept of continuous improvement is a lean improvement
techniques that allows an organization to establish a streamline
workflows. In addition to this, it allows an organization to work
in an efficient manner and establish a workflow that is
structured and will save time and money. Furthermore, the
concept of continuous improvement also enables the business to
reduce the production of waste relative to time and efforts.
The following presentation is based on Australian Hardware
which was established in the year of 1921. In the year of 1982
the organization was listed on the Australian Stock Exchange
and was offered to the public in a share float. In addition to this,
the business has continuously expanded with over 130 stores
and approximate 10,0000 staff across the country.

Review of Australian Hardware.
Strategic plan of the organization:
The overall strategic plan of the organization is based
on enhancing its sale revenue along with gross profits. In
addition to this, the organization is focused on maintaining as
well as increasing its overall market share in the marketplace.
The strategic plan of the business further includes controlling
direct and indirect cost of its operations.
Operational plan of the organization:
The operational plan of the business is focused on
keeping its process optimal in order to attain high level of
performance as well as productivity. In addition to this, the
business has reliable suppliers that allow the organisation to
ensure it is able to provide its customers with high quality
product and services in an efficient manner.

Mission and vision of the organization:
The mission statement of the organization is oriented towards the direction of
providing high quality products and service to its target customers which consist of home
improves, DIYs and trade-persons. In addition to this, the organization is committed to
providing its customers and trade-persons with value through everyday low prices, products that
have high level of quality and providing them expert opinion. Moreover, the organization
included developing a positive engagement with the community and being environmentally
responsible in its mission statement. For its vision statement, the organization wants to be a
leading hardware and home improvement organization in the market of Australia within the next
five years.

Reviewing continuous improvement methodologies and tools and identifying strategies for improving quality
and performance in targeted areas.
Continuous improvement methodology:
The continuous improvement methodology consist of
tools and methods that are on going as well have a long-term
approach in order to improve the overall process of an
organization. In addition to this, it allows business to enhance
its process, products along with services. The primary objective
of continuous tools is to reduce the cost of operations, increase
the quality of products and service along with enhancing the
efficiency within an organization.
TQM:
The Total Quality management is refereed as a
continuous effort by the management of an organisation as well
as employees in order to ensure long term, customer loyalty and
customer satisfaction. In context to Australian Hardware, the
utilization of this continuous improvement tool will allow the
organisation to enhance its customer service operations and
attain high level of efficiency. Given below are the four
categories of the TQM in context to Australian Hardware:

Six Sigma:
The term Six Sigma refers to a set of quality- control
aspects that allow a business to eliminate defects and improve
process in order to enhance the productivity as well as
performance of the business. In context to Australian Hardware,
the organization this this tool will be able to reduce errors as
well as increase its efficiency. Given below are the steps of Six
Sigma in context to Australian Hardware:

Root cause analysis:
A root cause analysis allows a business to identify
various factors that cause non-conformance and should be
permanently eliminated through the process in order to improve
it. In context to Australian Hardware, it will help the business to
identify core issues and highlight their cause. Given below are
the three questions root cause analysis provides in order to
attain continuous improvement in context to Australian
Hardware:

Brainstorming:
Brainstorming is a quick and easy way through which
an organisation is able to generate a large amount of ideas and
possibility that can help in the improvement of the organization.
In context to Australian Hardware, it will allow the business to
gain situational creativity as well as unconstrained think in
order to identify problems and develop innovative solution. This
will allow the organisation to improve its productivity as well as
efficiency.

Strategies for including and encouraging participants by the
right individuals an teams:
There are various strategies that can be utilized by a
business in order to encourage participants by the right
individuals and teams. This allows the business to keep its
employees motived and ensure improvement in their
performance. In context to Australian Hardware, the
organization can uses these strategies to improve the motivation
of its employees and encourage their participation in continuous
improvement. Given below are some of these strategies:

Strategies for building ownership and a work culture that
conductive to improving quality and reduce waste while
providing high performance.
There are various strategies that can be utilized by an
organisation is order to establish ownership and work culture
which will improve quality and reduce waste wile providing
high performance. In context to Australian Hardware, the
organisation through these strategies will be able to improve its
overall performance and reduce waste related tom time and
efforts. Given below are fee such strategies:

Analysing the impact of proposed introduction of continuous improvement measure on
the organization as an integrated whole.
Communicators to various stakeholders:
Through the implementation of continuous
improvement strategies and tools the organization will be able
to prove a better communication channel to its stakeholders. In
addition to this, it will be able to develop an enhance framework
which is optimal in its operations and reduces waste. This will
help the business to provide greater satisfaction to its
stakeholders such as customers and suppliers as it will maintain
a high level of performance and provide better customer
service. Moreover, it will be able to reduce cost of its produce
will be appreciated by its customers.

Knowledge management and information flow:
Through the implementation of continuous
improvement strategies and tools the organization will be able
to develop an enhanced knowledge management system as well
as improve the flow of information within the organization by
establishing clear communication channels. In addition to this,
the organisation will be able to document and record its
performance in an effective manner and store it for future
reference in measuring its overall performance. Moreover, it
will also allow the business to keep track of its progress over
time.

Performance management:
Establishing goals:
The various strategies will allow the organization to establish attainable goals that are
clear to the employees in order to keep them informed as well as motivated.
KPI's:
The organisation through continuous improvement tools will be able to monitor its
performance of operations through various KPI's. This will help the business to measure its
performance and develop solutions for any gaps that are identified relative to productivity.
Training and coaching:
The continuous improvement strategies and tools will help the business to proved a
structured training and coaching program to its employees which will improve their
performance and provide them with essential skills to be efficient in their work.

Legislative compliance:
Through implementation of continuous improvement
strategies and tools the organization will be able to ensure that
is able to accomplish legislative compliance and enhance its
legal operations such as packaging and labelling laws by
introduction of sustainability elements. In addition to this, it
will motivate its employees through a structured organization
framework that is based on the Corporation Act 2001 which will
help enhance its brand image in the market and ensure its
employees are bale to provide high level of performance.

CONCLUSION
CONCLUSION
From the above presentation it has been concluded that, it is crucial for an organization to focus on continuous
improvement in order to enhance its current productivity as well as performance. The concept of continuous development
allows a business to reduce the amount of water that is produced through its operation's as well as allows it to save cost
and time. The presentation was effective in highlighting that there are various methodologies that can be used by a
business in order to promote continuous development. In addition to this, there are various impacts of the implementation
of such development tools and methodologies within an organization.

REFERENCES
REFERENCES
Books & Journals:
• Bertagnolli, F., 2022. Continuous Improvement. In Lean Management (pp. 149-161). Springer, Wiesbaden.
• Bush-Mecenas, S., 2022. “The Business of Teaching and Learning”: Institutionalizing Equity in Educational
Organizations Through Continuous Improvement. American Educational Research Journal, p.00028312221074404.
• Galli, B. J., 2021. How to Effectively Implement Continuous Improvement for Environmental
Sustainability. International Journal of Applied Logistics (IJAL), 11(1). pp.38-51.
• Hermans, B., 2019. Testing critical success factors for continuous improvement in lean manufacturing SMEs.