Continuous Improvement Case Study: Seven Quality Tools and Techniques

Assessment 2: Case study: Continuous
Improvement
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Executive summery
Seven quality tools and techniques are considered one of an effective quality tools and
helps the business to improve efficiency. The report shows that main issues associated
with the PEW organization are lack of management monitoring tools and techniques and
lack of adoption of the advancement technology at workplace. The main impact of these
issues of an organization is to reduce performance and customer’s satisfaction. The
continuous improvement plans shows that implementation of an effective technology at
workplace helps to improve performance and solve issues in better manner.
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Table of Contents
Executive summery.............................................................................................................2
Introduction..........................................................................................................................4
Determine root causes using 7 tools and techniques...........................................................5
Assumptions......................................................................................................................13
Continuous improvement plan...........................................................................................14
Employee and management competency requirement for the change management.........18
Business and its strategic management..........................................................................18
Technical management..................................................................................................19
Leadership approach......................................................................................................19
Conclusion.........................................................................................................................19
References..........................................................................................................................20
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Introduction
In business management needs proper approach in production, selling to final customer
service to become successful in the market (Dunning, 2013). The current business
situation shows that PEW is falling behind in the market in comparison to their
competitor business. PEW pvt ltd is equipment manufacturing organization and
performing well in past few years. The customers of an organization is includes the major
telecommunication service providers. The impact of this strong completion is impacting
the situation of profitability in the business where the profit is down by 45%. Under this
circumstance the current report would try to investigate the problem for the company in
dept to explore different solutions for PEW. The analysis and exploration would use
seven different techniques like five why technique, control through chart, scatter diagram,
histogram, analysis of cause and effect, Pareto analysis.
Determine root causes using 7 tools and techniques
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