Continuous Improvement Processes

Running head: CONTINUOUS IMPROVEMENT PROCESSES
Continuous Improvement Processes
Name of the Student
Name of the University
Author note

CONTINUOUS IMPROVEMENT PROCESSES1
Assessment Task 5 – Project
Part 1
1. The steps that would be needed for performing the roll out of both CRM and POS
systems can be discussed as:
a) Identification for the need of a CRM system
b) Define the business goals, prepare models and define priorities for the POS system
c) Consideration of customer base (Lipiäinen 2015)
d) Gathering of required documents and determination of weak points.
e) Determining of revenue gaols and sharing information with various vendor and service
providers.
f) Determination of processes that could be included and the related budget incurred for
each phase.
g) Drafting of a configuration plans
h) Choosing of vendors after their evaluation
i) Addressing of critical issues
j) Implementation of CRM and POS systems, training of employees.
k) Regular maintenance of system processes

CONTINUOUS IMPROVEMENT PROCESSES2
2. Both of these systems that would be implemented have some kind of benefits that
could be helpful for supporting of both the systems. The benefits incurred with the use of CRM
systems are:
a) The CRM system would help in improving the client relationship between the business
and the customers.
b) The system would also help in increasing the ability for the business to sell their
products at a fast rate (Josiassen, Assaf and Cvelbar 2014).
c) It would also improve the satisfaction factor of clients based on bringing in major
improvements within their business processes.
The benefits of inclusion of a POS systems are:
a) The POS system would increase the efficiency of making payments at the business
gateway. This would also ensure that there is a maintenance of operation consistency.
b) With the ongoing effect of digital technology, POS systems would bring in the ease of
use for the customers in order to make payments and bring in digital vision.
c) The POS systems would also create ability for business to readily accept and support a
diverse range of payment methods that would help customers to choose from these options and
make payments.
d) The POS would bring in accuracy of business and payment functionalities. It would
also make use of real-time data to process and serve customers in the best fashion.
3. The methods in which mentor and coach team members could help in the starting and
use of new systems are: