Continuous Process Improvement for BizOps Enterprises

Running head: CONTINUOUS PROCESS IMPROVEMENT FOR BIZOPS ENTERPRISES
CONTINUOUS PROCESS IMPROVEMENT FOR BIZOPS ENTERPRISES
Name of the Student
Name of the University
Author note

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CONTINUOUS PROCESS IMPROVEMENT FOR BIZOPS ENTERPRISES
Introduction
The BizOps Enterprises boasts of over 150 retail shops, online stores and phone sale
outlets in Australia that sells wide array of exclusive services and products. Apart from that,
BizOps also stresses on providing ‘green’ services and products thus encouraging environmental
protection through sustainable business practices.
Continuous Process Improvement (CPI), as the name suggests, refers to a continuous
effort to develop products, services, or processes. The CPI is attentive towards mounting the
efficiency of an organization to accomplish its strategy and objectives. One of the main
objectives of BizOps is to recruit and retain the right people in the company. With the help of
CPI, BizOps would be able to support this goal by employing the strategy that focuses on
providing the “financial, physical, human and time resources”. This strategy would be employed
to encourage BizOps employees participate in an annual professional development program.
Encouraging staff to initiate and participate in decision-making
As the goal of the organization clearly states that the strategy to achieve the goal of CPI
is for all the employees and their professional development, it is important for the employees to
be actively involved. In order to encourage the staff, they must first be made aware about the CPI
plan and what it aims to do.
The business plan
The company aims to strengthen its place in the market within the period of 2015 to 2020
as the leading trader for sustainable and green solutions for exclusive and superior quality
products. Three important goals have been identified by the company to achieve its objective:
 Financial stability – To better previous year performance by increasing revenue by 15%,
reinvest 75% profit into the business again at the end of every financial year
 Market position – To keep the top position in the annual customer service awards, meet
customer demands and stay ahead of competitors by launching innovative and
customized products

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CONTINUOUS PROCESS IMPROVEMENT FOR BIZOPS ENTERPRISES
 Right people – To provide induction training at the start of employment, to provide
resources pertaining to time, physical and human to encourage professional development
program annually for all the staff.
The CPI is a part of the goal that aims at employing the right people. Therefore, the staff
must its valuable inputs on what steps should be taken to implement the CPI and how its success
can be assured.
Explaining CPI
As already mentioned, CPI is and ongoing attempt to improve or better the services,
processes and the products offered by an organization (Hollingworth & Valentine, 2014). It
involves several steps, the most important being
 Feedback: It involves the process of reflection of the tasks and responsibilities carried out
by employees
 Efficiency: CPI aims to identify, reduce and eliminate suboptimal processes
 Evolution: Rather than taking giant leaps, CPI emphasizes on incremental and continual
steps
Many organizations use the approach called kaizen, a Japanese word meaning
improvement as part of the CPI. Its prime features include
 Improvements are small systematic changes that take place through Research and
Development rather than radically
 These small improvements also produce less stress on the budget than major processes
change
 It involves the ideas of the existing talented workforce rather than on consultants and
equipments thus saving time and money
 Employees continuously seek ways to better their own performance
 Encourages workers to take responsibility of their own tasks thus improving worker
motivation
Apart from these above-mentioned tactical features, CPI also involves strategic features
like deciding the ways to enhance the worth of the delivery process output to the customer. In