COVID-19 Impact on Housekeeping

COVID-19 impact on
housekeeping

Table of Contents
INTRODUCTION ...............................................................................................................................3
MAIN BODY.......................................................................................................................................3
COVID-19 impact on housekeeping ..................................................................................................3
Rationale and objective of study .....................................................................................................5
CONCLUSION .................................................................................................................................16
REFERENCES...................................................................................................................................17
Books & Journal: ..........................................................................................................................17
Online References..............................................................................................................................19

INTRODUCTION
Market is changing at rapid scale and it is essential for enterprise to focus on different
aspects so that goals are accomplished. With changing period of time, it has become crucial to be
aware about the uncertain situations in market so that decisions are undertaking in correct way.
Main aim of this report is to critically understand the impact of COVID 19 on housekeeping. In this
contemporary business environment, it has become essential to adopt the effective strategies to deal
with these type of changing market situations. Hospitality industry has been also changed since its
establishment (Al-Wattar, 2019). With flexible changing needs of individual, it is necessary to
conduct market analysis so that it is easy to use effective tactics with proper consideration. Due to
enhance and use of resources at wider scale, it is critically necessary to assure that proper type of
decisions are decisions are taken. The hospitality industry is focused towards bringing and
providing of high quality of services to customers. Also, this is essential to conduct or carry out
proper type of research about market so that solutions to problem are adopted accordingly. Hilton
Hotel, a leading and large hotel franchises and is located in McLean, U.S. It has wide range of
hotels in all around the world, It also has many competitors such as Hyatt, Mariott, IHG, Holiday
Inn etc. This report consists effect of COVID 19 on housekeeping, background of the study,
introduction of industry, rational for study, objective of study.
MAIN BODY
COVID-19 impact on housekeeping
The corporate sector is broader and it consistss of wide range of businesses with different
fields. In hospitality sector, they aims at providing of different types of services to guests and
customers such as lodging, event planning, wedding planning, room booking services, etc. In year
2019, a diseases with uncertain situation arises that affected the overall business structure and
market at wider level. The occur of COVID 19 created a massive impact on hospitality sector
mostly within housekeeping department. It leads to overall change in working flow system of hotel
at larger scale. For example- Hilton Hotel housekeeping department has increased focus of their
roles like carrying out effective communication in order to provide safety measures to guest with
proper considerations (Bowie, 2018). With use of these tools and tactics, it is easy for firm to
execute their operations in appropriate way. Further, with use of correct measures and
implementation of decisions, it is easy to This is critically crucial for hotel industry to adopt most
relevant marketing approaches as it will help them in analysis of correct business situations. The
effect of pandemic situations has disrupted overall business field. Furthermore, this is analysed that

it is necessary to states about all types of goals and objectives which are to be achieved by hotel
industry so that tactics or models are applied accordingly.
Overview, introduction of hotel industry & background of study
Hilton Hotel is a international hotel which has wide range of hotel chains and is located in
U.S. The hotel was founded by Conrad Nicholson Hilton 101 years ago. It has large number of
chains and resorts that are located world wide. They too have many competitors like Hyatt, Mariott,
etc. The hotel industry focuses on providing of services as well as products to consumers, visitors,
guests who visits to hotel for personal, professional reasons. Hotel too has many different
subsidiaries such as Hilton Hotel and Resorts, Hilton Garden Inn, Double Tree etc. With increase of
competition in market, they expand their business expansion and marketing activities in many new
Asian countries like India, Dubai and many more. CORONA Virus was a threat to business and
every individual on earth. This is because it affected the way of doing business, economy of country
at larger level. The study reflects about how COVID 19 created a big change within business area.
The infrastructure of hotel also changes with time period and it leads to impacting on their overall
decision making at wider approach. The hotel sector play crucial role in development of a country
economy at larger level. They contributes within economy and country development at wider
approach. It is also examined that proper market and environmental analysis is needed in order to
achieve competitive benefits, The effect of pandemic situation has created a massive impact on
overall industrial sector. Department of housekeeping is main focus on study as how they are
affected by pandemic situation. Further, it is too change perception level of customers towards hotel
industry (Druss, 2020).
Hilton hotel has been a old organisation and provides products & services related to leisure
travellers or business travellers. The chosen hotel too provides Guest Loyalty Program in which
frequent customers can accumulate airlines, by staying with Hilton brand. Also, they provide loyalty
skills in which customers can get free night charge if they stay for longer period. In reference of this
hotel, they are responsible to shareholders, stakeholders and subordinates. With focusing on needs
and expectations of both customers as well as shareholders, they are able to reach to positive
output. Examples are Double tree by Hilton Hotel, Conrad Hotel & resorts, Hilton garden inn etc.
Rationale and objective of study
Main rationale of this study is to identify the impact of COVID 19 within hospitality and
housekeeping department. Main reason for selection of this topic is that it helps individual to be
aware about change market situations and analyse growth of hotel sector. Also, this topic helps in
accessing to changing sector of hotels with change of external and internal factors. Another