CPCCBC4024A – Resolve Business Disputes | Knowledge Assessment.

Knowledge Assessment
Criteria
Unit code, name and release number
CPCCBC4024A – Resolve Business Disputes (1)
Qualification/Course code, name and release number
CPC40110 - Certificate IV in Building and Construction (Building) (7)
Student details
Student number
Student name
Mohammad Darwiche
Assessment Declaration
 This assessment is my original work and no part of it has been copied from any other
source except where due acknowledgement is made.
 No part of this assessment has been written for me by any other person except
where such collaboration has been authorised by the assessor concerned.
 I understand that plagiarism is the presentation of the work, idea or creation of
another person as though it is your own. Plagiarism occurs when the origin of the
material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and Date
Document title: CPCCBC4024A_AE_Kn_1of2_20180913 Page 1 of 22
Resource ID: IEC_18_005_U08 STUDENT NAME:

Version: 25/03/2019
Date created: 27 August 2019
Date modified: 01/10/2022
For queries, please contact:
Infrastructure, Energy and Construction SkillsPoint
Mount Druitt
© 2018 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the
permission of the TAFE NSW. Information contained in this document is correct at time of printing: 1 October
2022. For current information please refer to our website or your teacher as appropriate.
Document title: CPCCBC4024A_AE_Kn_1of2_20180913 Page 2 of 22
Resource ID: IEC_18_005_U08 STUDENT NAME:

Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Assessment overview The objective of this assessment is to assess your knowledge as would
be required to select and develop appropriate contracts, which meet
organisational and industry standards and relate to low rise building
structures.
Assessment Event
number
1 of 2
Instructions for this
assessment
This is a written assessment and it will be assessing you on your
knowledge of the unit.
This assessment is in 4 parts:
1. Multiple choice questions
2. True or False questions
3. Short answer questions
4. Assessment feedback
Submission instructions On completion of this assessment, you are required to upload it or hand
it to your trainer for marking.
What do I need to do to
achieve a satisfactory
result?
To achieve a satisfactory result for this assessment all questions must
be answered correctly.
What do I need to
provide?
Calculator, pens, measuring equipment, reference documents
Due date/time allowed This assessment will take approximately 3 hours to complete. Your
teacher will confirm assessment requirements when you receive this
assessment document.
Assessment feedback,
review or appeals
Appeals are addressed in accordance with Assessment Guidelines for
TAFE NSW.
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Resource ID: IEC_18_005_U08 STUDENT NAME:

Part 1: Multiple choice
Read the question and each answer carefully. Put an X in the table next to your chosen answer.
1. Which of the following best describes the action that needs to be taken when a complaint from a
client is received?
Answer choices
Put X next
to your
answer
a) Ask the client to wait until you can contact your solicitor
b) Respond to the client in writing acknowledging the complaint X
c) Do nothing until you can get the facts together
d) Ask the client to have their solicitor to contact your solicitor
2. Which of the following best mitigate the risks of having a dispute?
Answer choices
Put X next
to your
answer
a) Spend as much time as practical talking to the client before the job starts
b) Ensure there is a contract in place that fully covers the scope of works
c) Provide detailed plans, specifications and schedules
d) All of the above X
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Resource ID: IEC_18_005_U08 STUDENT NAME:

3. Which of the following are the available methods to be used to assist disputing parties to resolve
a disagreement involving a contract of works in progress.
Answer choices
Put X next
to your
answer
a) Contact NSW Fair Trading for independent mediation
b) Referral to NSW Civil & Administrative Tribunal
c) Refer the matter to the Building and Construction Ombudsman
d) Both a & b X
4. Which of the following best describes the term ‘Common Law’.
Answer choices
Put X next
to your
answer
1. Written instructions from the Commonwealth Government regarding
dispute resolution
2. Tribunal decisions that are based on legislation
3. Dispute resolution by both parties agreeing to a solution
4. Laws that come into practice from past court case outcomes X
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Resource ID: IEC_18_005_U08 STUDENT NAME:

5. Disputes between different parties can create a number of emotional responses and
as the building professional you have a responsibility to be aware and account for these
emotions accordingly during your discussions.
In the table below, consider how the client would feel in each situation and select the
closest possible emotional response. Align the most correct response to the situation
described by drawing lines connecting the two statements.
Situation Possible emotional response
Calling your client on the phone and asking
them to meet you regarding a variation
request you have
The client may feel cautiously excited
Inviting your client to a showroom to
discuss plumbing fittings and fixtures
The client may feel guilt and withdraw or
evade the discussions
You have refused the client entry to the
site during a delivery.
The client may feel apprehensive or
anxious
You are having a conversation with your
client about a late progress payment they
were due to make.
The client may feel angry and frustration
Document title: CPCCBC4024A_AE_Kn_1of2_20180913 Page 6 of 22
Resource ID: IEC_18_005_U08 STUDENT NAME: