CPPDSM4002A Apply Knowledge of State or Territory Legislation

CPPDSM4002A Apply knowledge of state or territory legislation and
regulatory framework to complete agency work
CPPDSM4009B Negotiate effectively in property transactions
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RISK MANAGEMENT ASSESSMENT 1

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 I have read the Student Handbook Y
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Assessment Information
Assessment for this unit covers the elements and performance criteria for the
unit of competency:
CPPDSM4002A Apply knowledge of state or territory legislation and
regulatory framework to complete agency work
CPPDSM4009B Negotiate effectively in property transactions
These units, form part of the CPP40307 Certificate IV in Property Services (Real
Estate) under the Australian Qualification Framework and;
 Licensing under NSW Fair Trading.
Assessment structure
 Part A – Short Answer Questions
 Part B – Extended Answer Questions
 PART C – Workplace Situation Activities
Performance Criteria and Elements
Every assessment for a Unit of Competency within the Australian Quality
Framework (AQF) is structured around Performance Criteria and Elements. To
access the performance criteria and elements go to www.training.gov.au and
search for unit code.
REINSW recognises the individual needs of each learner and will provide
reasonable adjustment when required.
To complete this assessment, type your answers where you see the
insertion symbol.
You have limited formatting options.
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PART A – SHORT ANSWER QUESTIONS
For questions in Part A, you will need to provide answers that directly address
the question, you may answer in point form. Ensure that you answer all parts of
the question.
Question 1 List the url’s of three different websites, that you could use to access
information about Commonwealth Law.
https://www.legislation.gov.au/
http://www.commonlii.org/
https://www.australia.gov.au/about-government/publications/
commonwealth-legislation
Question 2 When writing legislation, the drafter provides definitions set out in
dictionaries and schedules to be appended to the Act. This gives
guidance to avoid possible confusion of the intended meaning of a word
or term within the Act.
What is the difference between the definition which uses the word
“may” and the definition which uses the word “must”?
The meaning of the word “may” in legal definition is to show the
willingness to act or not but on the contrary the meaning of the word
“must” is mandatory.
Question 3 Identify six pertinent government or industry websites that an agency
administrator would inspect regularly to identify any legislative
amendments that may affect the agency?
Real estate institute of Australia
(https://reia.asn.au/consumers/complaints/legislation/)
Property industry regulation of Queensland government
(https://www.qld.gov.au/law/)
Commonwealth acts and regulations
(https://www.australia.gov.au/information-and-services/public-safety-
and-law/legislation)
Food standards agency
(https://www.food.gov.uk/enforcement/regulation)
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Queensland legislation (https://www.legislation.qld.gov.au/information)
Business Queensland (https://www.business.qld.gov.au/running-
business/employing/employee-rights/ir)
Question 4  Explain how legislation protects the consumer.
 Refer to any legislation that may be applicable or to any government
or industry bodies that monitor consumer protection
1. Aim of the consumer legislation is to protect the rights of consumers
by reducing trade malpractices. It also emphasizes on increasing the
importance of all the users in front of the sellers.
2. Australian competition and consumer commission’s aim is to
safeguard the interest of end consumers by promoting healthy
competition through fair trade.
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Question 5 Any number of related industries such a banking, construction, finance
and or retail, could affect their practice of a sales or managing agent.
Choose two of the above and source information about their codes of
practice. Give a brief overview of each.
1. Credit reporting code of practice- This code of finance comes into
existence to develop credit reporting in business through various
agencies.
2. E-payment code-This is an initiative to use digital method for
transferring funds electronically to avoid frauds in banking transactions
through manual procedures.
Question 6 1. In your own words give a definition of ethical behaviour.
2. What are your key responsibilities when behaving ethically?
3. What legislative instruments enforce ethical behaviour?
4. What bodies enforce any applicable legislation?
5. Which industry association provides guidelines?
1. Ethical behaviour refers to a conduct of an individual or group of
individual as per the society norms and beliefs such as social equality,
honesty, fairness and diversity.
2.
 To act honestly in front of the external users
 To be a transparent
3.
 Legal Professional model laws
 Project Model provisions
4.
 Australian human rights commission act 1986
 Disability discrimination act 1992
 Privacy act 1988
5.
 Internet industry association
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 Security codes and guidelines
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Question 7 Legislation has recently changed in a number of areas that affect both
sales and property management including:
1. Swimming pools
2. Pest and building reports
3. Underquoting
4. Material fact - Asbestos
Research one of the above concerns to industry and give an overview of
how the changes will, or, have affect agency practice. Include
information about the legislative changes that have been enacted.
 Australian government have developed Swimming pools act 2012
which includes details about the designing of swimming pools.
 This act contains various changes such as state wise registration
scheme of pool, council inspection for a period of three years.
 It covers the use of swimming pool for various uses such as
residential, for visitors, tourists and commercial.
Question 8 Explain how you would share any updates or changes to legislation and
agency practice with team members.
Changes in the legislations and agency practices can share among the
team members by circulating electronic mail to circulate the information
among all the team mates.
Question 9 (A) Refer to the Privacy Act 1988 – Schedule 1.
Explain the intent of the Australian Privacy Principles and how they
relate to how an agency collects, maintains and destroy personal
information.
(B) Discuss the requirements for keeping records in agency and include
any other legislative requirements.
1.
 Aim of Australian Privacy principles is to protect the confidentiality
of the stored information by managing the actions of Australian
and Norfolk Island Government.
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 This agency collects intention and unintentional personal
information of users to maintain its accuracy.
2. There are various requirements of keeping the records as per this act
are given as below:
 Information collected should be for legal purpose
 Collected information should directly related with the collection
purpose
 It is prohibited to collect unauthorized purpose
Other legal requirements
 It is important to check the accuracy of the collected personal
information before its official use.
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Question 10 Using the table list 5 activities for sales and property management
and the corresponding sections of Acts or Regulations that impact on
the way the agent conducts themselves
Property Management
Activity
Legislative
Requirements
Selection of Tenant Residential Tenancies and
rooming accommodation Act
2008
Leasing agreement of
tenant
Property Law
Property rent collection Office of Fair trading
Property disputes Property Agents and Motors
Dealers Act 2000
Property account Policy and legislation
Sales Activities Legislative
Requirements
Food Products Food standards
Selling wood and timber Environment Protection
and biodiversity conservation
Chemicals products Anti-dumping laws
Machinery and
equipment
Motor Vehicle standards Act
Furniture Hazardous waste
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PART B – Extended Answer Questions
For questions in Part B, you will need to provide answers that are in depth,
referenced and supported by additional documentation.
Responses to questions need to be approximately 80 - 150 words, if you consult websites
or publications to construct your answer, you MUST reference your source.
It is expected that you would provide your evidence in a word document, professionally
formatted, with attention to grammar, spelling and punctuation.
Read each question or scenario carefully and ensure that you answer all of the facets of
the question.
To complete this section, type your answers where you see the insertion symbol.
You have limited formatting options.
Question 1
Type
Answer
Below
You are going to deliver a session to your team to familiarise them on
how to read a piece of legislation. The session needs to include the
following topics:
1. How the Act becomes law
2. How to access the most recent version of an Act or Regulation
3. How to access information in the Act and Regulation
4. What is contained in Schedules
5. How to find amendments
Write a draft document that you will refer to when delivering the
presentation
 A bill converts into law by getting majority of votes by different representatives of
house of parliament.
 An individual can access the recent changes made in the legislation by using
federal registrar of legislation in Australia.
(https://www.legislation.gov.au/content/whatisit)
 Online source, Australia legislation help is a website which provides information
about all the legislations in an assorted manner to get all the information about the
legislations applicable in Australia. (http://www.austlii.edu.au/austlii/help/legis-
help.html)
 Schedule is a part of legislation enclosed at the end of every legislation to cover
the whole act in detail.
 Bills and legislation section of the parliament of Australia website contains all the
information about the latest changes made to all the legislations.
(https://www.aph.gov.au/Parliamentary_Business/Bills_Legislation)
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Question 2
Type
Answer
Below
It is critical that all real estate agents maintain up to date
knowledge of the Acts and Regulations that apply to real estate
practice.
1. Develop a policy and a procedure that would ensure that changes
to legislation are monitored and communicated to staff
2. Explain how you would ensure that your policy and procedure
manual is up to date include the tracking systems you could use to
ensure that only current legislation is included.
All the legislations related to real estate display on the display board of the office
premises to increase the knowledge of all the agents working in this field. Changes in the
legislations can monitor by delegating duties among staff members to update the display
board.
To do lists can prepare by the team members to prioritize all the current as well as past
legislations according to their daily working.
Question 3
Type Answer Below
Part 1
As an agent you must abide by the Rules of Conduct as de
Agents Regulations.
Industry codes of practice are developed to support agents
How do the Real Estate Institutes throughout Australia ensure
their legal obligations and best practice standards within the
Part 2
How do you ensure that you work ethically and comply with le
practice?
Part 3
Often as an agent you will be asked to provide advice on r
structural matters.
Explain the requirements of giving advice to your clients on s
requirements that may apply.
Part 1
The real estate institutes prescribe working practices in the form of standards which is applicabl
across the globe. These practices include range statement that allows various work related to e
of an individual.
Part 2
Actual working practice of real estate business will compare with all the standards to know the a
the real estate owner.
Part 3
According to Property, stock and business agents Act 2002, all real estate agents are require to
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the act while offering financial advice to their clients.
It is important for a real estate agent to convey all the warnings before giving official financial a
http://www.fairtrading.nsw.gov.au/ftw/Property_agents_and_managers/Rules_of_conduct/Conduc
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Question 4
Type
Answer
Below
Using the research that you have done in SAQ7 on an issue of
concern to the property sector.
Prepare a formal report for the Licensee that outlines the
amendment, how the issue will affect agency practice, penalties for
non compliance and other important factors that may affect your
clients.
To
The Licensee
Sub: Informing amendments in the legislations
This is too inform all the regular or prospective licensee who intends to enlist their
business with the government of Australia is require to get information regarding all the
changes made to the legislations related to the property management activities. It is
essential to know about all the changes as this may affect the agency practices of the
licensees business.
According to Swimming pool act, licensee is requiring to register their pool with the
officials for a total span of three years.
Purpose of the swimming pool should be for residential and commercial
It is important to design according to the standard measurements along with proper
fences to avoid accidents.
Non-compliance of the legislations leads to cancellation of the building permit and
licenses.
Legal advisor
Question 5
Part A
Type
Answer
Below
You have been showing a highly sort after apartment and have had
many interested parties.
Allister Johnston has paid an expression of interest deposit and has
taken a copy of the contract to his solicitor.
Several days later you receive an offer from Rajib Singh that is
acceptable to your Vendor and Rajib is prepared to exchange
contract with a 66W immediately.
Allister calls you the morning of the proposed exchange asking if
the Vendor has accepted his offer.
You explain to him that contracts are about to be exchanged and
that the property is no longer for sale.
Allister is very angry; he believes that the property was his as he
had paid $5,000 to take the property off the market. He would
have been prepared to pay $20,000 more than the Rajib Singh.
Review Schedule 2 of the Property Stock and Business Regulations
2014.
Name the relevant sections of the legislation and explain what should
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have done to prevent this problem
According to clause 5 of schedule 2 of the property, stock and business agents
regulations about the interest deposit paid for the property. This clause says that any
amount paid in accordance to the exchange contract does not assure the party for the
sale of property.
In the given case, Allister paid $5000 for the exchange of contract and also intends to pay
$20000 more than rajib to get the property which was sold to other party by the agent.
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Question 5
Part B
Type
Answer
Below
Kurt and Annika have just signed a 12 month lease. Kurt came
home from work to find a For Sale sign had been erected on their
front lawn. They are very concerned.
On Saturday morning they were even more upset when they saw
10 people waiting on the footpath expecting to inspect the
property.
When the agent turned up, Kurt and Annika refused to let him show
the property.
They also refused to agree on a further 3 inspections that the
agent had organised for that week.
Review the Residential Tenancies Act 2010.
Name the relevant sections of the legislation and explain what should
have done to prevent this problem
According to section 55 of the act, following are the rights of landlord and its authorized
agent are mention below:
 In emergency situations
 For repairing the premises
 Agent can inspect the rented premises for 4 Times within a 12 month period
In the given case scenario, Kurt and Annika refused to inspect their premises are not
acceptable according to the law. Aim of the agent is to sub let the property which does
not cover in the prescribed circumstances of the act.
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PART C – Workplace Situation Activities
For Part C of the assessment you are required to read the scenario and complete the
required documents. There are templates for all practical activities.
To complete this section, type your answers where you see the insertion symbol.
You have limited formatting options.
Workplace Situation Activity 1
Continuing from Extended Questions Answer 1
Develop a pamphlet or brochure that you can hand out during your presentation.
Include diagrams and/or screen shots.
Documents to be
uploaded
Indicate with Y for Yes or N for No
Presentation Pamphlet or
Brochure Y
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Workplace Situation Activity 2 Part 1
Continuing from Extended Question Answer 2
 Develop a document register that could be used to track changes to legislation.
 Update your register with 5 different legislative instruments
 Using your research completed in Extended Answer Question 5 complete the
register to show the history of changes for at least of legislation, the person
responsible for updating the register and how the information was distributed to
agency staff
Documents to be
uploaded
Indicate with Y for Yes or N for No
Completed document register Y
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Workplace Situation Activity 2 Part 2
Continuing from Extended Question Answer 2
Write an email to staff informing them of all the updated information
To: Staff members
CC: team leader
Subject: Changes in the legislation
Type Email here
This is to inform all the team mates working in this company about the several changes
takes places in the legislations. Some of the legislations changes are given as below:
Defence act 1993 have different set of amendments such as disclosure in 2018 vide
clause no. 7 and 8.
Regards
Team leader
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Excellence Property
30-32 Wentworth Ave, Sydney
NSW 2000
Phone: [phone]
[e-mail]

Workplace Situation Activity 3
Access REI website hot topics.
Choose either swimming pools, under quoting or strata reforms and create a
summary document that gives an accurate interpretation of the applicable
legislation.
Type your Summary Document here
Australian standard AS 1926.1 comes into existence for introducing swimming pool safety
guidelines to protect the interest of all the users in Queensland. The standard height if the
pool should be 1.2m high to qualify under this act.
Workplace Situation Activity 4
Create a fact sheet that could be given to new employees that will assist them to
understand ethical behaviour and comply with relevant industry codes.
You should refer to your answer to Short Answer Questions 6
Documents to be
uploaded
Indicate with Y for Yes or N for No
Fact Sheet Y
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Workplace Situation Activity 5
Refer to Extended Question Answer 5
 Create an email to Rajib Singh to explain the requirements of a holding deposit
 Write a letter to Kurt and Annika to advise them of the sale of the property,
including the requirements for inspections.
To: Rajib
CC: Agent
Subject: Holding period for deposit
Type Email here
This is to inform the client about the holding deposit given by the client is not
necessary for getting the property as finaal consent will of an agent.
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Excellence Property
30-32 Wentworth Ave, Sydney
NSW 2000
Phone: [phone]
[e-mail]

Type Letter here
To
Kurt and Annika
Subject-Sale of property
This is to inform to the client that landlord can sale the property according to section 100
of the residential tenancy act 2010 under which the landlord has to give 2 weeks’ notice
to the tenant to cancel the lease agreement. The inspection can do by an agent for
maximum 4 times in a total period of 12 months.
Agent
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Ex Excellence
Property
3 30-32 Wentworth Ave
Sy Sydney NSW 2000
PO BOX 675 GPO SYDNEY NSW 2000
w www.excellenceproperty.com.au

CPPDSM4015B Minimise agency and consumer risk
BSBLED401 Develop teams and individuals
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RISK MANAGEMENT ASSESSMENT 2

PART A - SHORT ANSWER QUESTIONS
For questions in Part A, you will need to provide answers that directly address
the question, you may answer in point form. Ensure that you answer all parts
of the question.
To complete this section, type your answers where you see the insertion symbol.
You have limited formatting options.
Question 1 1. In your own words give a definition of risk as you understand it (do
not use the definition from the learner guide)
It refers to uncertainty happens in future coupled with negative outcomes
that affect an individual’s interest.
2. Discuss the value of risk management?
It is important to use risk management to identify all the risks incurred in
an entity by reducing its impact.
3. How would you undertake a risk audit?
 Scope and extent of risk audit
 Collecting relevant information
 Creating checklists
 Creating questionnaire
 Taking on site interviews
Question
2
How would you ensure that any representation made by the agency will
not result in a risk occurring?
Agent will explain all the warnings in the form of current as well as
future risks by taking the consent of the client in advance through forms.
Question
3 Discuss the value of policies, procedures and systems in order to manage
risk.
Policies, procedures and systems are three pillars of building risk
management approach to mange all the risks incurred in real estate
business. All the risk identifies by an agent is categorized into financial
and non-financial categories to resolve all the conflicts of the firm.
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Question
4 1. What are two (2) sources of risk in an agency?
 Asset management risk
 Leasing risk
2. What other risk control options could you take for your identified risks?
Eg: transfer
Asset management risk- Physical observation
Leasing risk- Written agreement
Question
5
1. Why is it important to consult your stakeholders when establishing a
risk management process?
It is important to consult the entire stakeholder before preparing risk
management process to consider all the requirements and issues faced by
employees.
2. Why is it important to evaluate and monitor the risk management
process?
Monitoring and evaluation is important to fill the gap between actual and
standard performance of the firm by taking corrective performance.
Question
6 Outline the steps you would take to create learning opportunities in the
workplace.
 Identifying interest of employees through open sessions
 Arranging training sessions
 Taking feedbacks
 Follow up
 Implementation of learning opportunity
Question
7
What processes and procedures can be used to facilitate and promote
workplace learning?
 Smart videos
 Virtual training
 Workshops
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Question
8
How does mentoring promote workplace learning?
A mentor shares their experience with all their team members in order to
increase their inner talent in learning new business methods.
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Question 9 Why is it necessary to monitor the effectiveness of workplace learning
opportunities and programs? Outline ways in which this could be done.
Monitoring the effectiveness of workplace learning opportunities is
essential to know the final output of the training in advance.
It can do by getting regular feedbacks of employees who attends
training in order to improve it.
Question 10 Explain how you would go about developing a workplace learning plan
for:
An individual
A team
1.
 Identifying the interest of employee
 Develop plan according to their grabbing power
2.
Team manager creates plan for whole time by identifying one quality of
all the members.
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PART B – Extended Answer Questions
For questions in Part B, you will need to provide answers that are in depth,
referenced and supported by additional documentation.
Responses to questions need to be approximately 80 - 150 words, if you consult
websites or publications to construct your answer, you MUST reference your source.
It is expected that you would provide your evidence in a word document, professionally
formatted, with attention to grammar, spelling and punctuation.
Read each question or scenario carefully and ensure that you answer all of the facets of
the question.
To complete this section, type your answers where you see the insertion symbol.
You have limited formatting options.
ALL answers are to be based on the CASE STUDY
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Case Study
Rickardo’s Realty is a family owned agency that has been operating for over 10 years.
They specialise in residential sales and property management and have a rental portfolio
of 250 properties.
Rickardo’s Realty originally had a strong hold on the local market and in 2015 moved to
larger premises, however lately that seem to be losing market share.
When Rickardo’s moved to the new premises, they decided to diversify and add a
commercial sales and leasing department. At first they had some positive response from
some of the residential landlords who have both residential and commercial properties, but
have not been able to attract new business.
Rickardo who is the Licensee has a staff of:
Name Role Experience
Rose Property Management Supervisor 12 years
Erica Property Management Associate 3 years with another agency, 3 months
with Rickardo’s
Roger Property Management
Representative
Just starting out in residential
management
Edward Property Sales Supervisor 6 years
Regina Property Sales Associate 2 years
Harry Property Sakes Representative 6 months
Samuel Commission Only - Commercial
Sales
20 years residential, 5 years
commercial
Roxanne Sales Support
Is responsible for advertising,
research for property appraisals
and liaising with solicitors
1 year, wants to be a sales person
Rebecca Reception 2 weeks on the job
Rosalind
Rickardo’s
wife
Accounts and helps with property
management
Does not hold a certificate of
registration
Ricky Jnr
Rickardo’s
son
Commercial Sales
(will be the head of the
department)
Recently completed licensing course
and gained licence (no experience)
Renata
Rickardo’s
daughter
Reception on weekends Still at school
Rickardo recognises that here are a number of issues at his agency:
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Property management department:
Losing managements – six in the last 3 months
Rose is often away from the office at NCAT, so none is available to handle
commercial management enquiries
No new commercial managements in the last six months
Sales department
Unable to convert residential listing presentations into listings
Deadlines for advertising missed – some properties not advertised
Only 1 commercial sales listing
Customer complaints, mostly about lack of follow up to enquiry and problems
Staff morale is not good, Harry often comes into work late and leaves early.
Roxanne gets upset with salespeople and is often heard complaining that she is
overloaded and can’t get all her work done.
Rickardo is very concerned that the agency lost a large sales commission due to a
mistake in an agency agreement. He doesn’t blame Edward, but worries that the
same mistake could happen again
The agents at Rickardo’s have been giving market appraisals without doing any real
research and there is no formalised process for documenting any comparable sales
analysis, or adjustment of market opinion. They have gotten into the habit of
informing the Vendor verbally of their opinion and price adjustment.
Rickardo and Rosalind realise that if things do not improve that will have to sack some
of their staff. They are hopeful that as the market improves, things will get better.
Rickardo’s has a policy and procedure manual that was developed about 5 years ago,
but no one has had time to update it to include new requirements in regards to under
quoting and swimming pool legislation.
Recently Rickardo implemented a new KPI for the residential sales department that
requires all sales agents to get exclusive listings at a commission rate of 2.75% and
Vendor paid advertising. (Previously advertising was included in the commission rate
and some agents are not comfortable asking for vendor contribution for advertising).
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Question 1
Type
Answer
Below
At Rickardo’s Realty, there are significant risks to both the agency,
clients and stakeholders.
Give an overview (in a report) of what the risks are and how they relate
to:
 The Licensee in Charge
 Agents employed by the agency
 Clients
Categorise the risk in terms of:
 Financial
 Personal
 Reputational
 Legal – Compliance with legislation
Refer to supervision requirements under Section 32 Property Stock and
Business Agents Act 2002 in your answer
According to section 32 of property, stock and business agents act 2002,it includes the
duties of licensee and those charged with governance in supervising their business are
mention as below:
 Licensee is require to handle the business
 Sub licensee employed by another licensee
Financial-High leverage
Personal-Decreasing value of property
Reputational-Increasing rent
Legal-Termination of leasing
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Question 2
Type
Answer
Below
Analyse the causes and potential impact of the risks to the agency,
clients and stakeholders and discuss suitable agency procedures and
systems to minimise risk.
Report your findings in a table with headings
 Agency
 Clients
 Stakeholders
Agency-Increase in rent of the property will affect the relationship with
the client which can minimize by keeping track on the property.
Clients- Financial advice given to clients in real estate matters requires
high level of accuracy as every wrong action of the agency will affect
the client.
Stakeholders-Employees working in the real estate firm is possessive
for their job security due to market fluctuations.
Question 3
Type
Answer
Below
You have previously identified a number of training needs required by
the staff at Rickardo’s Realty.
1. Prepare a report that gives an overview of the training and
development needs (Training Needs Analysis) of the staff
members, the main problems that you identified and what
training you would recommend for each member of staff. Report
2. Recommend a training strategy, which includes the type of
training, number of training sessions, who should attend each
training session and other activities that might support personal
and team improvement. Identify the resources that may be
required, costs (time and resources) and impact on agency
practice. Training Strategy
Report
In training needs analysis, firstly interest of all the team members
identify by the management to craft plan according to their needs.
Resistance is the major problem the management finds while
developing training sessions. This can minimize by adopting on the job
training methods.
Training Strategy
On the job training and off the job training method is recommended for
the management with one session in a week.
These sessions will attend by a person who lacks skills in them to
upgrade their skills.
Material required for the training includes board, notepad, pen

Question 4
Type
Answer
Below
 Discuss a strategy for giving and receiving feedback from team
members. This strategy should include ways to effectively
encourage participation in and the effectiveness of the team.
 Discuss how you would use the feedback from the team to
implement improvements and future learning opportunities.
 How would you record the outcomes and performance of
individuals?
1. Strategy
By circulating email after attending training sessions to know the
review of the employees in the form of rating scales.
2. Feedback
Main emphasizes is given to negative reviews of the member in re-
designing the traning sessions.
3. Record outcomes
Questionnaire is circulated among all the members after the training
sessions.
Question 5
Type
Answer
Below
As the morale at Rickardo’s Realty is quite low, you have been asked to
recommend a team building activity that focuses on communication.
You have been given a budget of $2,000 and Rickardo has indicated
that he is prepared to close the office for a day to allow everyone to
attend.
Research an event that could be suitable, this may include having a
guest speaker or facilitator. Explain your recommendations.
Motivational speaker is invited in the premises once in a week to
reduce the stress of Rickardo’s reality.
© REINSW Risk Management Assessment v3E October 2017 Page 34 of 37

PART C – Workplace Situation Activities
For Part C of the assessment you are required to read the scenario and complete the
required documents. There are templates for all practical activities.
To complete this section, type your answers where you see the insertion symbol.
You have limited formatting options.
Workplace Situation Activity 1
Develop a risk matrix in relation to EAQ 1
Documents to be
uploaded
Indicate with Y for Yes or N for No
Risk Matrix
Workplace Situation Activity 2
1. Develop a policy and procedure to address one of the identified risks
2. Design a checklist that could support your procedure. (Base your checklist on an area
that has legislative requirements).
Documents to be
uploaded
Indicate with Y for Yes or N for No
Policy and Procedure
Checklist
© REINSW Risk Management Assessment v3E October 2017 Page 35 of 37

Workplace Situation Activity 3
Develop a calendar of training events for a period of 6 months that includes at least
1 training event for each member of staff and 1 group event.
Documents to be
uploaded
Indicate with Y for Yes or N for No
Calendar of Training Events
Workplace Situation Activity 4
Develop a performance appraisal document.
Documents to be
uploaded
Indicate with Y for Yes or N for No
Performance Appraisal Document
Workplace Situation Activity 5
Prepare a training session plan for the day, include activities, venue, timings, guest
speaker etc.
Documents to be
uploaded
Indicate with Y for Yes or N for No
Training Session Y
© REINSW Risk Management Assessment v3E October 2017 Page 36 of 37