Creativity and Ethical Leadership: Portfolio Industry

Creative and Ethical Leadership: Portfolio
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Table of Contents
Industry......................................................................................................................................3
Analysis......................................................................................................................................5
Organization...............................................................................................................................6
Reference....................................................................................................................................9
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Industry
In the current complex environment, business organizations aim to promote ethical and
creative behavior among employees (Engelbrecht, Heine, and Mahembe, 2017). Creativity in
an organization concerns the dynamism in the specific industry's business environment. As
the hospitality industry is such that it requires incorporating innovations and creativity as per
the changing customer preferences and social trends, creative leadership is crucial in this
sector.
Besides, the leaders in the hospitality sector also need to be ethical for long-term sustenance.
Ethical leadership encompasses an ideal belief system of fairness, honesty, trust, and
consideration. It is a holistic approach to leadership that respects the dignity and everyone’s
rights(Engelbrecht, Heine, and Mahembe, 2017).
Valuing people's sentiments during business and commerce enable leaders in the hospitality
sector to achieve long-term business and brand reputation goals. The organizations with
ethical leadership have more loyal customers, committed employees, and enthusiastic
investors in the longer run.
While striving for profit maximization, the hospitality industry expects leaders to uphold
honest and trustworthy business practices by society. Instead of justifying malpractices by the
hotel industry, performing the duties and responsibilities with moral ethics and integrity
needs to be adopted in the business's day-to-day functioning (Álvarez, and Cortes-Vazquez,
2020). However, it is often seen that to stay ahead of the competitors, companies compromise
on their hospitality morals and ethics. Yet, when the companies operating in the hotel
industry fail to keep up the morality and integrity in the functioning, the customers lose their
trust and confidence. Consequentially it leads to the gradual downfall of such organizations.
Customer complaints begin to rise, and hotel managers and employees face unhappy
customers' anger burst. It further impacts the business reputation negatively and leads to
business shutdowns in extreme conditions.
Although there are laws, rules, and regulations for observing quality standards in the
hospitality industry, it is often difficult to differentiate between right or wrong (Huang, and
Paterson, 2017). Managers and leaders often get stuck in ethical dilemmas while making
decisions for the business. However, by considering some of the aspects, one may be guided
towards the right decision:
Whether the decision is not affecting negatively on people?
Whether it will lead to a good reputation for the company?
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