Crisis Management in Technological Failures

Learn about crisis management strategies for technological failures and how to prevent and handle crises in an organization. Find out the importance of training, financial preparation, and building trust with customers. Discover the benefits of effective crisis management in maintaining a company's reputation and relationships with stakeholders.

Crises management
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Introduction
 In any organization, some plans have been put by the
administration to be executed in order for the company
to achieve its objectives. These plans are put in place by
consultation between various stakeholders such as top
level managers, subordinates and experts. This is done
for the well being of the company.

Background on technological failure
 Technological crises will involve the lose of information
and data from the companies website and private
storage. According to the management skill some of
current crises include hacking of websites which contain
information a bout the companies resources and
information a bout the worker.

Cont.
 The collection of data is carried out using unique
gadgets that has an acting ability to take personal
details such as fingerprints and a particular picture.
However, there is a significant shortage of people who
deal with data collection and storage.

cont.
 Technology being new to the system only a few people
can know how to work with it, therefore there are a lot of
people who require to be trained on how to carry out the
exercise.
 There is also a possibility of running out of personnel .
This crisis can cause a company to incur a massive loss
in trying to adopt new technology.

Cont.
 The issue of the cost of implementing the whole exercise
is another crisis that needs excellent projection and
consideration before the activity starts. There are a lot
of expenses that the company will incur in the process of
training the staffs, buying, and installation of the
gadgets to for use in exercise and facilitation fee for the
personnel to be engaged in the activity.

Cont.
 Where the collection of information from the citizens is
required using technological way some people will be
reluctant in providing their data for fear of insecurity.
The technology may need to obtain personal and
confidential detail and private such as health status;
therefore people may not trust this technology.

Handling the crisis
 In cases of hacking the business or the company
website, the company should deal with such crises by
identifying the person who caused the crises to minimize
the damage.
 The company also should put in place measure such as
encrypting the data to prevent such vices.

Cont.
 The company should take measures such as hiring
people temporary bases to collect data of people in
various resident.
 Before data collection activity begins, there must be a
thorough training of officials that will engage in the
exercise so that they may be acquitted with skills to deal
with the new technology.

Cont.
 The company management should prepare in terms of
finances. A supplementary budget should be put in place
to sure that they cater for any extra expenses that come
on the way. This will help the company to manage its
financial budget without any constraints.

Cont.
 The company should facilitate civic education to its
citizen while making sure that they are not misinformed
about the information being collected. The issue of trust
comes up with people not trusting companies and other
organizations with their data. Therefore it is the
responsibility of the company to build trust on the part
of the client and customers.

Cont.
 Technology is only helpful if used in the right manner
and for proper purposes. There is specific ways to deal
with crisis of information of citizens for example by
granting digital identity cards that will contain all
information of the citizen and therefore avoid scenarios
of loss of essential data.

Rationale for the statement
 This statement will guarantee safety of information of
the organization. It will also ensure that there are
fundamental mechanisms of ensuring that there is no
damage to life and property while ensuring fast
response during crisis.

Cont.
 Crisis management will enhance company public
relation both inside and outside the organization and
prevent damaging its reputation. The company will
benefit from wining the clients and customers loyalties
hence the company will have a long standing
relationship between its stakeholders.

conclusion
 In conclusion, there is various crisis that would arise
from technological failures. Therefore, the management
should adapt many crisis management tactics which will
enable them avoid losses that may arise from the crisis.
Upon identification of the crisis the organization should
adopt a varied technology in order to achieve its
objectives.