Critical Evaluation - Marks & Spencer

CRITICAL EVALUATION

TABLE OF CONTENTS
INTRODUCTION........................................................................................................... 3
MAIN BODY................................................................................................................. 3
Suitability of organizational structure................................................................................. 3
Effectiveness of organizational culture...............................................................................4
Qualities of leader......................................................................................................... 5
CONCLUSION.............................................................................................................. 6
REFERENCES.............................................................................................................. 7

INTRODUCTION
Culture and structure of any organization have significant impact over its success.
Effective culture and appropriate structure assist management in creating healthy atmosphere and
retaining skilled employees in firm for longer duration (Young and Ghoshal, 2016). Present d is
based on Marks and Spencer (M&S), entity has strong global presence in clothing industry.
Current assignment will critically analyses suitability of organization’s structure in order to meet
with the company’s goal. Furthermore, it will explain effectiveness of organizational culture in
enhancing satisfaction level of employees. In addition, quality of leaders will be explained with
reference to M&S.
MAIN BODY
Suitability of organizational structure
Organization structure can be defined as interrelationship between various department of
company and overall hierarchy in workplace. Each firm implements various kinds of structure
as per the objective and size of business unit. In tall structure people are not given any rights and
they can not communicate with higher authorities directly. Employees have to work under strict
regulations and they have to follow their instructions (Senarathna and et.al., 2014). Though
entity motivates its workers by offering rewards and recognition but tall structure does not
encourage friendly atmosphere. On other hand flat organization structure is another kind of way
of handling people , in which entity makes direct coordination with its staff. It involves people in
decision making process. It is very important for business that to implement effective
organizational structure in order to achieve its goal.
M&S follows flat structure that is suitable for the growth of firm. As main agenda of
Marks and Spencer is to expand its business across the world and raise its profitability (Grijalva
and Newman, 2015). For achieving this goal company requires talented people those who can
perform well and can serve consumers well. Flat structure helps in developing healthy bonding
between employees. Top management involves employees in decision making process, by this
way they all share their views. This enhances creativity and helps in bringing innovative idea for
the development of entity. In such kind of structure workers become able to share information