Issues and Recommendations for Employee Satisfaction at Westonwich District Council

This report evaluates the level of satisfaction and engagement among employees at Westonwich District Council and identifies key issues such as job stress and employees seeking alternative employment. Recommendations are provided to address these issues and improve employee satisfaction.

Critique and debate

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identification of themes/ categories.............................................................................................3
Two key issues and justification for those issues........................................................................5
Recommendation on improving the two issues...........................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Human resource management is an important aspect of every organization as it involves
effectively managing the workforce along with ensuring that employees are satisfied. This
function helps in making sure that performance and productivity of the employees are high
meeting with the business objectives. In this report, evaluation and analysis of the staff survey is
being carried out which is done in order to understand the level of satisfaction and engagement
among the staffs. It involves categorizing the themes based on the findings, identifying the key
issues and providing recommendations for addressing those issues.
MAIN BODY
Identification of themes/ categories
Theme 1: Employees satisfied with the aspects of their work and the working environment
Based on the findings, it can be said that the employees are satisfied with the variety of
work they are provided with, level of responsibility and physical work environment falls into this
category because it is related to their work and the job role and along with that the level of
responsibility is also included into this theme as it is interrelated with the job or the work they
are being carrying out, and how they are fulfilling their job responsibility (Al-Omari, and
Okasheh, 2017). In connection to this, the organizational working environment is also plays an
important role in the making the employees completing and enjoying their jobs. Thus, this
finding will also be constituted into this theme. If the work environment is good, employees feel
happy which results into increase in the level of satisfaction they are encouraged to do different
works and meeting with their job responsibility effectively.
Theme 2: Satisfaction level of employees based on work flexibility and meeting with the
work life balance
Under this theme, the findings of employees looking to go to work in the morning is
included as this represents the flexibility being provided to employees in respect to the timings
when they can come to office called as flexible timing. This helps in effectively meeting up with
the goals of both personal and professional life leading to the carrying out both the roles in an
effective way. This results into meeting with the work life balance and can be considered to be
connected with it (Kocman and Weber, 2018). As the flexible timings creates flexibility of the
employees in order to meet with all the obligations which helps in reducing the stress level as
well. Apart from this, both the given finding also contributes towards the healthy mind set of the

employees. If the employees are feeling stressed they might not be able to work effectively.
Therefore, the finding pertaining to employees sometimes feel stressed will also be included into
this theme as they are interconnected and having influence over the other.
Theme 3: Number of employees satisfied with the job
In this theme, various findings can be categorized which are — 61% considers their work
to be rewarding and 13% enjoying it greatly as if the employees are not rewarded appropriately
based on their performance this might result into impacting their interest level in executing their
job which results into increase in the employee dissatisfaction. Along with the same, the findings
on the being valued and supported by the colleagues, managers and the senior levels will also be
incorporated into this theme and the reason for this that in case employees are having the feeling
that they are not being valued and proper support is not provided to them by the management and
the colleagues then this causes increase in the discrepancy in the task being carried out (Yalabik,
Rayton and Rapti, 2017). This affects the quality of work and the performance level since it
creates stress. In also includes the training and development opportunities along with the
promotional opportunities being made available which also has direct impact over the employee
satisfaction as if employees can see the growth prospects it will increase their job satisfaction.
The pay and benefits offered to the employees is also plays an important role in the satisfaction
of the employees. Under this situation, if the pays and benefits provided are not able to meet the
requirement of the employees then it might result affecting the morale and job satisfaction level
(Pang and Lu, 2018). Along with the same, proper recognition of the work and efforts plays a
crucial role in effectively meeting up with the goals and increases the motivation of the
employees leading to meeting up with satisfaction level. At last, it will also include the
employees are listened to when they are at work. This is also an important factor as the
employees are being listened by the others in the workplace will help in increasing the morale of
the employees.
Theme 4: Factors affecting the performance and level of productivity of the employees
The findings that the jobs have become stressed in the recent years and increase in the
workload in the past year and stress level of the employees will be included into this theme as
these have a capacity to affect the freedom of work along with that the workload also is having
the greater degree of influence over the stress that the employees feels. The reason is if the
employees are not provided with the proper freedom in respect to the work then it might result

into ineffective performance and the level of productivity of the employees. In addition to this,
the level of stress pertaining to the workload is also connected to this theme which is because if
the employees are not able to effectively manage the workload and started feeling stressed
affecting their ability to complete the work which consequently leads to affecting the
performance and productivity of the employees and inability to meet with the desired targets and
goals on time given (Ćulibrk and et.al., 2018). Another important point is how the change is
managed by the council and if not handled carefully will cause rise in stress level of the
employees. This creates the chaos relating to safety at work and job security and seemed to be
interrelated to one another as any problem in one will cause problem in another. Thus, the issue
of job security is also included in this. Equality and diversity practices in the workplace will also
be included in this theme as it consequently leads to promotion of freedom in executing the job
and reduces the stress level. At last, the point of actively seeking for the alternative employment
can also be incorporated in this category as this is the result of the increase in the workload,
stress level, change management and the ethical practices being followed. This is the major
reason which has resulted into making it involved in this theme.
Therefore, these are theme which is being created based on the findings provided and the
incorporation is being done based on the interconnection between the findings and their impact
0over the business practices.
Two key issues and justification for those issues
From the survey relating to the level of satisfaction and the engagement of the employees
it was seen that majority of the people were happy from the working of the company. but then
also there were some of the issues which might be faced by the employees of Westonwich
District Council (WDC). Hence, for this the most essential thing for WDC is to manage and try
to identify the issues so that is can be solved and the rectified and this will result in increase in
the satisfaction of the employees of the company (Chanda and Goyal, 2020). from the finding the
major issues being identified are as follows-
Job becoming stressful
From the finding it was found that majority of the employee states that their jobs is
becoming increasingly stressful in the recent years. Along with this some of the respondent or
the employees also states that employees also feel sometimes stressed when they are working at
the organization. This might be possible because of the reason that the employees of the

company are not satisfied with the working pattern or the organizational structure of the
company. in addition to this when it might be possible that the employees are not liking the
strategies of the company and how the company is operating. Further this is also a major issue
because if the employees will be feeling much stressful then this will reduce the interest of the
employees in working in proper and effective manner.
This is particularly because of the reason that when the employees will find the working
environment of the company stressful then they will not work in efficient and productive
manner. Further it might be possible that the major reason for the stressful working may be that
only 21% of the employees are satisfied with their pay and benefit. Further in addition to this
there is no employee who reflects the they are very satisfied with the pay system (Ashton, 2018).
So it might be possible that because of this there may be some stress in the working of the
company to a great extent.
People seeking alternative employment
With the analysis of the finding of the survey done by WDC it was evaluated that another
major issue which the company is being facing is the people seeking for alternate employment
options. This is the major issue for the company as people are seeking and trying to find some
alternate option for new job. Hence, this will increase the employee turnover for the company
and this is not at all good for the company and its goodwill in the market. From the analysis it
might be possible that the major reason for the employees seeking the alternate option is that 83
% of the people states that their workload has increased in the past year (MS, 2020). This might
be possible that with the increase in the workload the proportionate pay has not increased. Thus,
it might be possible that this decreased the motivation of the employees and because of this they
are seeking for some alternate option of employment.
In addition to this it might be possible that another finding stated that only 15 % of the
people say that any if the change is managed well by the council. This simply means that other
people does not agree and the change management of the company is not that good. So it might
be possible that as the company is not able to manage the change so this might demotivate the
employees and because of this they may be seeking for some alternate option. Along with this
another major reason for the people searching for the alternate option is that only 28 % of the
people states that they are listened to when they are at work. This means that out of the whole
survey only 28 % of the people feels that they are listened when they are working and the

remaining people does not agree to this. So it might be possible that this behaviour of the council
has motivated the employees to seek for the alternate option of the employment.
Recommendation on improving the two issues
From the above evaluation it is clear that these issues need to be analysed and solved in
order to keep the employees happy and satisfied within the company. hence, for this some of the
major recommendation for the company to manage these issues are as follows-
For the issue relating to stressful situation at the workplace the company must ensure that
they must create a good working environment so that employees are not stressed. For this the
company can time to time organize for some informal meeting and function so that they are more
comfortable working with other employees. In addition to this when the informal meetings will
be conducted then this will motivate and increase the interest of the employees within the
company (Silic and et.al., 2020).
In addition to this for keeping the environment of workplace out of stress the company
must focus on work division on basis of specialisation of the company. the major reason for this
is that when the person will get the work which they like then they will not come in position of
stress and will work in happy and satisfied manner.
Along with this for the issue of the employees seeking for alternate employment the
major suggestion is that they must focus on the proper pay system. Along with the company
must time to time provide appraisal and other financial and non- financial motivators to the
employees. This will motivate the employees to work in more effective and better manner (Mira,
Choong and Thim, 2019).
Furthermore, in addition to this another major recommendation to this the company
WDC is that they must lay major emphasize over the proper training and development of the
company. this is necessary as this will assist the company in retaining the employees to a great
extent. The major reason for this is that when the company will provide all the training relating
to the latest changes and trends then this will motivate the employees and they will not leave the
company.
CONCLUSION
It can be inferred from the above that there are two major issues which is being faced by
the Westonwich District Council (WDS) which are - job becoming stressful and the people
seeking the alternative employment. Upon analysis and evaluation of these issues, certain

recommendations is being provided along with the justification which will provide support and
assistance to the management of WDS in order to overcome the issues being identified. Along
with the same, the findings of the survey was also classified into themes so that analysis can be
done effectively based upon the themes.

REFERENCES
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