CRN Assessment Type and Name: Manage Operational Plan BSBMGT517 - Written Case Study, Project, Presentation, and Other Assessments

Assessment Coversheet
Student Name CIT Number
Competency Title, Code and
Banner Code
CRN
Manage operational plan BSBMGT517
CRN
Assessment Type Written Case Study Project Presentation Other
Assessment Name ASSESSMENT TASK 1: DEVELOP OPERATIONAL PLAN
Assessment Date
Student Statement: This assessment is my own work. Any ideas and comments made by other people have been acknowledged. I understand that by emailing or submitting
this assessment electronically, I agree to this statement.
Student Signature Date
PRIVACY DISCLAIMER: CIT is collecting your personal information for assessment purposes. The information will only be used in accordance with the CIT Privacy Policy.
Assessor Feedback
 Student provided with feedback
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Attempt 1 Satisfactory Not Yet Satisfactory Date / /
Attempt 2 Satisfactory Not Yet Satisfactory Date / /
Assessor Name Assessor Signature
Note to Assessor: Please record any reasonable adjustment that has occurred for this assessment.
Instructions to Assessor
Work, Health and Safety: A work health and safety check of the assessment environment is to be conducted prior to the assessment and any hazards addressed appropriately.
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Information for Students: You may have two (2) attempts for this assessment.
 If your first attempt is not successful, your teacher will discuss your results with you and will arrange a second attempt.
 If your second attempt is not successful, you will be required to re-enrol in this unit.
Only one re-assessment attempt will be granted for each assessment item.
Time Allowed: 10 weeks
Materials Provided: Operational plan template, eLearn resources including Didasko resource.
Assessment Range and Conditions: This assessment is open book, you will need to research resources and ideas to complete your operational plan.
There will be some time available during class time to work on this assessment, but it will need to be completed outside of class time as well.
Although there will be brainstorming sessions during class time, all of the submitted assessement must be your own work.
Assessment Criteria: To achieve a Satisfactory result, your assessor will be looking for your ability to demonstrate the key skills/tasks/knowledge
detailed in the Assessment Task to industry standard.
 Research, analyse and document resource requirements
 Develop an operational plan
 Consult with personnel, colleagues and specialist resource managers
 Develop consultation processes
 Include key performance indicators in the plan
 Develop contingency plans
Assessment Task Instructions for Students
This assessment requires you to plan, acquire resources for and monitor an operational plan.
You will need to complete all sections of this assessment, and answer all the questions.
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Background Information
This assessment is based on the Restaurant@CIT, you can observe the equipment and resources currently on hand in kitchen 5.
This years business goal is to change the style of service in the restaurant to a more casual dining restaurant, including changing
the menu, employing additional staff and marketing the new café.
The business is usually open Tuesday to Friday lunch, and would like to get more market share from the office workers on
constitution avenue, who are looking for a more casual, quick lunch. The chairs within the restaurant can be kept, but new
tables will need to be purchased, along with hiring new staff members to meet the increased lunch service. A different style of
service means a new menu with different meals that are quicker to serve. The new menu will need to be printed, and research
any new kitchen equipment required for the new menu.
Two new team members need to be hired, both need to have barista training as the business wants to be able to offer good
quality coffee.
These changes are needed to be made over the Christmas shut down period; with the restaurant opening ready for the first
week in February.
There are TWO parts to this assessment;
PART A: Develop an Operational Plan - pre opening (before opening)
There are 7 stages with in Part 1. Work through the using stages using the questions provided and use the templates provided
to ensure that you complete all of the required information.
PART B: Manage performance – post opening (after opening)
There is one stage within PART B. Use the space provided to complete this stage.
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Stage 1 – Identify operational plan tasks
Q1. Using the information provided in the background, complete initial details in Section 1:Overview of the operational plan.
OPERATIONAL PLAN
Learner name: ___________________________________CIT number:____________________
Here you wil start planning how you are going to achieve the operational plan’s goals. Complete the details in the Section 1
overview, it can be updated as you move through the operational plan.
Section 1: Overview
Operational
plan number:
12221 Commencement date: 22th January 2019
Department(s
) affected:
Restaurant
Hospitality
Planned completion
date:
7th February
Project
coordinator:
Project
manager
Contact details: Please fill
Summary of
plan goals
The
operational
goal of the
restaurant
is to
provide
quality
service to
its
customers
by
Version number: 2334
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facilitating
a more
casual
dining
restaurant
including
changes in
the menu,
introducing
a new
cafeteria
and by
employing
additional
staffs to
offer
smooth and
quality
service to
the
customers.
Q2. Identify the strategies and actions or activities required to achieve your planned goal. Complete the Strategy, actions/
activities columns in the operational plan.
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