Analysis of CSR Reporting of National Australian Bank

Running head: FINANCIAL ACCOUNTING THEORY
Financial Accounting Theory
Name of the Student
Name of the University
Author’s Note

1FINANCIAL ACCOUNTING THEORY
Executive Summary
The objective of this report is the analysis of the various sides of Corporate Social Reasonability
(CSR) Reporting for National Australian Bank (NAB). The first part of the report shows the
processes to correctly handling of the CSR reporting components of NAB. The second part of the
reports shows that the use of specific CSR theories to find the CSR reporting motivation for
NAB. The last part of the report shows the impact of these CSR reporting components of NAB
on the Australian communities.

2FINANCIAL ACCOUNTING THEORY
Table of Contents
Introduction......................................................................................................................................3
Handling of CSR Reporting Components in NAB..........................................................................3
CSR Theories...................................................................................................................................5
Evaluation of the Impacts of CSR Reporting of NAB on Local Community.................................6
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

3FINANCIAL ACCOUNTING THEORY
Introduction
The objective of Corporate Social Responsibility (CSR) is to put obligation on the firms
to conduct their business operations as per the ethical ways. Under the process of CSR, firms
must take into account the impact of their businesses on social, economic, environmental and
human rights factors (Schwartz 2017). Under the process of CSR Reporting, firms are required to
disclose the necessary information to the target groups regarding their performance in the
sustainability areas (Frederick 2016). This report aims in the analysis and evaluation of the
crucial dimensions of CSR reporting of National Australian Bank (NAB). The report also
analyzes three CSR related theories as the motivation of CSR reporting.
Handling of CSR Reporting Components in NAB
As per the above discussion, it is needed for the companies to provide all the required
information to the shareholders about their sustainability performance. In the general aspect,
companies are needed to disclose information about certain sustainability aspects in CSR reports;
they are People, Community, Environment and Governance (Asif et al. 2013). It is also needed
for NAB to take into consideration all these aspects in the process of CSR reporting.
Under the aspect of people factor in CSR reporting, NAB has considered their
employees, customers and community people. NAB has handled this aspect by taking into
consideration the feedback of the customers with the aim to cater to the banking needs of their
customers; such as hardship assistance, speedy resolution of the customer complaints,
independent customer complaints, hardship support through the branch network and others
(nab.com.au 2018). In case of the employees and other organizational staffs, NAB has ensured