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dhm603 - Cultural diversity in langham hotel

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Added on  2019-10-30

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The report aims to determine the role of cultural diversity in the workplace and identify its advantages and disadvantages to the business. The report is developed for a hotel that focuses on identifying the strategies that can promote cultural diversity and can reduce challenges for business. It includes the details of cultural diversity in the hotel and how it focuses on providing equal opportunity to the Employees, Promoting integrity, providing learning and development opportunities to employees, certification program offered by the business for providing training to the employees and human resources policies of the business. Further, the report includes the operational strategies in HR practices to reduce issues faced by the business. 

dhm603 - Cultural diversity in langham hotel

   Added on 2019-10-30

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Running head: CULTURAL DIVERSITY IN LANGHAM HOTEL CULTURAL DIVERSITY IN LANGHAM HOTEL Name of the Student:Name of the University:Author note:
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1CULTURAL DIVERSITY IN LANGHAM HOTELTable of ContentsIntroduction................................................................................................................................2Research Findings......................................................................................................................3Cultural Diversity in Langham...............................................................................................3Equal Opportunity..................................................................................................................3Integrity..................................................................................................................................3PRIDE System........................................................................................................................4Learning and Development....................................................................................................4Certification Program.............................................................................................................5Human Resource policy.........................................................................................................5Discussion..................................................................................................................................5Operational and strategic goals of the establishment.............................................................6Maintaining service standards and quality assurance.............................................................7Financial viability and sustainability and long-term growth..................................................8Recommendation........................................................................................................................9Conclusion................................................................................................................................11References................................................................................................................................12
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2CULTURAL DIVERSITY IN LANGHAM HOTELIntroduction The cultural diversity in a workplace is a kind of appreciation, which acknowledgesthe differences among employees irrespective of sex, age, gender, race and ethnicity, socialstatus and sexual orientation, personality, education, organizational function and more(Barak, 2016). The cultural diversity in a workplace has some advantages and disadvantages.The advantage includes the highest range of productivity from any employees ignoring thedifferences. The disadvantages include the communication problem due to differences inlanguage and cultural values. However, the organizations should promote the strategies thatminimize the challenges of cultural diversity in the workplace (Kirton & Greene, 2015).The Langham, Auckland, a five-star luxury hotel in New Zealand promote culturaldiversity and give equal opportunities in promotion to all its employees irrespective of anydifferences. It is one of the famous hotels in the history of Hospitality service, which offerstotal 411 rooms and suites with another top class facility. The hotel authority values theworkplace diversity of culture and people. They have separate policies and principles torespect it employee’s rights upholding the principles of equality and fair opportunities to all. The purpose of this report is to analyze the cultural diversity approach of theLangham Hotel in terms of HR policies and practices. The report will also discuss theadvantages and disadvantages of the HR policies to cultural diversity of the Langham andrecommendations to improve the policies in references to New Zealand’s legislation andworkplace ethics guidelines that overviews the Employment Relations Act, the Human RightsAct and equal employment opportunities.
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3CULTURAL DIVERSITY IN LANGHAM HOTELResearch Findings Cultural Diversity in Langham Langham Hotel, Auckland, promotes, celebrates and respects the importance of thecultural diversity in the workplace and will implement and adopt the inclusive policies, whichwill advance the cultural diversity positively. The colleagues are the valuable assets for theorganization. In its Human Resource Principles, it is stated clearly that the company hascommitments to promote the value of diversity of the employees who have come from thedifferent cultural background (Langhamhotels.com, 2017). They have certain policies andprinciples in order to respect the employees’ rights and diversity.Equal OpportunityThe hotel management provides equal opportunity to all its employees irrespective ofany cultural or ethical or language differences they might have. The relevant HumanResource Policies promote the principle of Equity that all the employees in this organizationare equal in spite of any sociocultural differences they have and have equal access to theemployment opportunities and promotion. The equal opportunity is the practice of fairnessintegrity and trust to all its employees (Boella & Goss-Turner, 2013). This belief iscompletely reflected in their HR policy. In case of recruitment, training, promotion,compensation and transfer the hotel management has equal access and opportunities for all itsemployees. Integrity The Langham hotel management acknowledges and understands the diversity amongits colleagues. The diverse backgrounds and different cultural experiences among employeesrepresent an integrated form of wisdom, which is necessary to understand the guests’ needs.For maintaining and leading a successful hospitality business, it is important to know and
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