Cultural and HRM issues for a UK business locating a call centre in Japan

Individual Report

Table of Contents
Introduction....................................................................................................................................................3
Main Body.....................................................................................................................................................3
Cultural &HRM Issue....................................................................................................................................3
Cultural Issues............................................................................................................................................3
HRM issues................................................................................................................................................5
Cultural Dimension........................................................................................................................................7
Advantages of Global business expansion....................................................................................................9
Conclusion...................................................................................................................................................10
References....................................................................................................................................................12

Introduction
In this fast growing world, competitive are taking more place all in each &every
enterprises whether it is national organization or international. IHRM refers to companies that
handle their human resource activities on a global scale. IHRM is essentially concerned with an
organization's overall understanding or management of HR functions. The main motive of this
project is to discuss about the Williams Lea Tag organization which is a global organization
offering business outsourcing to the big organizations. This company established in 1820
&headquarter situated in London, UK. The main motive of this report is to discuss about the
various cultural &human resource management issues which company will experience while
locating their business operations &Call center in Japan.
Main Body
Cultural &HRM Issue
Cultural Issues
There are various cultural issues are involved which can create the problem in business
expansion. Williams Lea Tag organization is about to locating a call centre in Japan so IHRM
consultant of the company need to pay more attention on the cultural issues which company can
face during the business expansion time period. The explanation about the various cultural issues
which company can face are discussed below-
It is determined that external influences affect HR exercises include cultural values.
Employee conduct is dictated by cultural values. Happiness &encouragement of each and every
employes are higher in organizational cultures that can helpful to improve the participation of the
employees and enhance their Knowledge, ideology, art, morality, laws, traditions, as well as
other capabilities &habits acquired by an individual as a member of a society are all part of
culture (Ayentimi, Burgess and Brown, 2018).
IHRM Consultant analyzed specific factors &begins with, culture shapes the types of
people who join an organization. Culture moulds people along specific lines, imbuing them with

a distinct identity. It is also not required for all people in a culture to be alike. Inside a culture,
there really are subcultures. Individuals use their own quirks, which are impacted by genetics,
ethnic, sub-cultural, social, &life experiences. Many organizations’ ability to manage the
resulting cultural transformations has been overtaken by globalization. The emphasis has been on
removing legal, administrative, technological, & economic constraints, but cultural barriers have
been overlooked or dismissed.
It is analyzed that Ignorance of differences in culture can lead to a loss of market share, a low
or negative return on the investment, missed opportunities and also reputational harm, legal
issues, productivity losses, expatriate failure and premature termination of contracts, joint
ventures &partnerships. Cultural differences can produce errors, conflicts, &biases, which can
result in disaster. There are various types of risk factors are facing by the Williams Lea Tag
organization because in order to conduct business operations in another country (Ayentimi,
Burgess and Dayaram, 2019).
 Failure to adapt international business models to local market conditions.
 Failure to recognize regional &subculture distinctions.
 Failure to recognize &respect local business practices.
 Adapting management practices across cultures is a mistake.
 Failure to recognize fresh possibilities.
As enterprises keep expanding across borders and the global market is becoming more
accessible to businesses large and small, several chances for organisations to operate overseas
were identified in 2017. Multinational and cross-cultural organisations are becoming
increasingly common, allowing businesses to get access to a broader base of knowledge and new
viewpoints on business difficulties. However, in terms of the benefits of knowledge and
expertise, global enterprises face potential stumbling blocks when it comes to community and
global business.
Although culture can be described in a number of different ways, to put it more simply,
culture is a set of commonly accepted values that all members of a community adhere to. In a
global business setting, however, what is customary and acceptable for one country's
professionals may be completely different for a colleague from another. The company's IHRM