(PDF) The rock-paper-scissors Game

Running head: INTRODUCTION TO MANAGEMENT
Introduction to Management
Name of the Student:
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2INTRODUCTION TO MANAGEMENT
Executive Summary
This present report highlights on the current management process of Rock Paper Scissor, which
is an Australian hairdressing salon. However, it has been received that low profitability and staff
management are the major issues of such organization that affecting the business. The staffs are
not accountable and responsible for their work. For this reason, motivation is required.
Application of competing values framework model and goal setting theory is effective for such
organization to organize and control their established plan. On the other hand, collecting
feedback from the customers will be helpful for such organization to satisfy their existing
customer as it is important for the customer retention.

3INTRODUCTION TO MANAGEMENT
Table of Contents
1.0 Introduction................................................................................................................................4
1.1 Background............................................................................................................................4
1.2 Recommendations..................................................................................................................4
2.0 Management concepts, theories, and principles........................................................................5
2.1 Management concept.............................................................................................................5
2.2 Management theory...............................................................................................................6
2.3 Management Principle...........................................................................................................7
2.4 Model of management...........................................................................................................8
3.0 External environmental factors that affecting Rock Paper Scissors salon................................9
3.1 PESTEL Analysis..................................................................................................................9
3.2 Contemporary management challenges...............................................................................11
Conclusion.....................................................................................................................................12
Recommendations..........................................................................................................................12
References......................................................................................................................................14

4INTRODUCTION TO MANAGEMENT
1.0 Introduction
1.1 Background
Management is the core area of a business, however; to achieve the business objectives it is
important to make a proper management structure. Employees should work in a coordinated way to meet
the organizational goal (Mendling et al., 2017). An integrating force is driven by the management to carry
out the organizational activities. This study deals with the case study of Rock Paper Scissor, which is a
popular hairdressing salon in Australia. However, this salon has started before 1 year and failed to
achieve profit. After that, the Fadi and Fatima Khan the owner of this salon has won a national
hairdressing competition, which is a big achievement of such organization.
This salon offers the service seen days in a week to increase their sales. However, in the recent
years, such salon has been facing some major problems. One of the most important is this salon has no
mission or vision statement while the owner wants to make their business innovative. Therefore, no
financial reporting is carried out on the monthly basis; as a result, the organization is unprofitable. On the
other hand, the staffs of such salon are not time punctual and they provide free haircut to their friends by
using the chemicals of such salon, which hampers the profitability of such salon. The owner is not able to
gather the customer satisfaction data, as a result, they fail to identify the reasons for which the existing
customers are unhappy. It is important for an organization to collect the feedback from their customers
regarding the service (Haddow, Bullock & Coppola, 2017). There is lack of tools to measure the
employee performance, which affects the business of this organization as well as their profitability.
1.2 Recommendations
Proper management of the financial report: In order to gain profit in a business it is important for
Rock Paper Scissors to manage their financial report on the monthly basis by collecting the bank