Work Experience in Customer Care and Credit Control Clerk at All Floors UK

CUSTOMER CARE AT ALL
FLOORS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Research, Identification and negotiation of workplace experience.............................................3
Recognising business constraints for work experience...............................................................4
LO 2.................................................................................................................................................5
Personal and Vocational skill audit.............................................................................................5
Career Plan for work experience.................................................................................................6
LO 3.................................................................................................................................................7
Carrying out identified planned activities, assessing challenges and work experience...............7
LO 4.................................................................................................................................................8
Monitoring and Evaluating work performance............................................................................8
Recommendations to enhance work experience..........................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Work Experience is a significant aspect in the career of an individual. An individual
learns about the practical aspects of studies, organisational work culture and learning experience.
It is a platform where the individual can utilise skills and learn about job roles and
responsibilities which helps in getting a real sense of the industry (Mortimer Finch and
Maruyama, 2019). My chosen career is of Customer Care and Credit control clerk at All Floors
UK. The organisation provides carpet and flooring options to customers across UK. The aim of
this reflective report is to examine my personal career opportunities, assessing my strengths,
weaknesses, required skill sets and develop negotiation and planning skills, carrying out
activities and understand its importance. This report will also identify challenges and
opportunities I can have in the organisation and developing effective plan for work experience,
performance monitoring and recommendations for improvement.
LO 1
Research, Identification and negotiation of workplace experience
My job role at the organisation All Floors in UK is of customer care and credit control
clerk. This field has always interested me and I have worked towards acquiring relevant skills to
gain successful work experience.
The basic job role for the work is:
Cash handling, performing activities of credit and collection for the accounts adhering to the
founded policies, procedures and practices, leading and supporting credit control team, solving
queries of customers, paying invoices and producing invoices, paying employees and suppliers
(Sutherland and et.al., 2020).
My work experience extensively included:
 Collecting Past-Due Receivables
 Issuing timely reminders and phone collections as per needs
 Handling the credit limits by undertaking a credit analysis review
 Taking appropriate action on collection irregularities including pricing errors, payment
discrepancies and unearned discounts
 Following credit policies and procedures and with the assistance of supervisors handling
non-routine credit correspondence and inquiries.
3