This presentation provides an overview of Customer Relationship Management (CRM), including its introduction, different categories (operational CRM, analytical CRM, collaborative CRM, sales intelligence CRM), vendors (Microsoft Dynamic 365, Oracle Digital Assistant, Sales Cloud), features, advantages, and disadvantages. It also compares the features of the three CRM solutions and identifies the best CRM solution. Whether you are a small business or a large organization, this presentation will help you understand and choose the right CRM solution for your business.