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Customer Satisfaction Report on EasyJet

This unit is designed for learners to become confident in the use of research techniques and methods. It addresses the elements that make up formal research, including the proposal, a variety of methodologies, action planning, carrying out the research itself and presenting the findings.

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Added on  2020-07-22

Customer Satisfaction Report on EasyJet

This unit is designed for learners to become confident in the use of research techniques and methods. It addresses the elements that make up formal research, including the proposal, a variety of methodologies, action planning, carrying out the research itself and presenting the findings.

   Added on 2020-07-22

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Research Project
Customer Satisfaction Report on EasyJet_1
CONTENTSContents...........................................................................................................................................2INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Formulate and record possible research project outline specification...................................11.2 Factors which contribute to process of research project specification..................................21.3Critical review of key references............................................................................................21.4 Research project specifications..............................................................................................51.5 Appropriate plan and procedure for research project specifications.....................................5TASK 2............................................................................................................................................52.1 Utilisation of resources to met with hypothesis and research questions...............................52.2 Proposed research investigation in accordance with specification and procedure................52.3 Record and collate relevant data where appropriate..............................................................6TASK 3............................................................................................................................................73.1 Use of appropriate research evaluation technique for study..................................................73.2 Interpret and analysis of results for considering original specification.................................83.3 Make recommendation and further area for consideration..................................................15TASK 4..........................................................................................................................................164.1 Covered in poster.................................................................................................................16REFERENCES..............................................................................................................................17
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INTRODUCTIONCustomer satisfaction is essential for each sort of enterprise because it assists to takecompetitive benefits at marketplace. It is must for firm to provide quality items and services tocustomers (Agnihotri and et. al., 2017). Manager will provide training to their staff members asthis will help them to enhance their working skills and experience. They have to know needs andwants of people so that they will fulfil their requirements accordingly. As a result, they will beable to survive at marketplace for longer period of time. Present report is based on Easy Jet andthey are much famous for their qualitative services. It was set up by Sir Stelious Haji loannou inalmost 1995. They are operating their business in more than 28 nations. This will assist them intotheir improvisation of profits as well as market share.TASK 11.1 Formulate and record possible research project outline specificationIt is required for each and 1every type of company to provide maximum satisfaction toclients as they are considered as an end user of any services or goods. Easy Jet is working inairlines industry in UK. They are operating their business in more than 30 nations with almost800 routes. Prices of services are much affordable; therefore, every type of individual will easilytravel with them (Alrhaimi and Mugableh, 2017).Aim:“To determine affect of staff's training on client satisfaction in airline industry: Case studyon Easy Jet.”Research objectives:To examine appropriateness of training as well as development in airline organisation.To determine effective methods and tools which will be utilized by an enterprise toprovide better training to employees.To evaluate relationship amongst worker's training and satisfied clients.To analyse each component which aid to achieve an effective place at market.Research Questions:How company will measure appropriateness of training and development program?Which sort of tools and methods will be used by organisation to cater training toemployees?How relationship will assess amongst worker's training and satisfied clients?Which kind of factor will used by firm to attain effective place at marketplace?1
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1.2 Factors which contribute to process of research project specificationTo manage entire project in an appropriate manner some sort of elements are using bycompany. This will assist them to get positive outcome which is advantageous for them.Henceforth, some of components which are contributing is research process, stated as beneath:Introduction: It is considered as a first part which is associated with this assignment. Itaids to know about each and everything in brief. As a result, individual will comprehendabout project in an appropriate way (Anwer and et. al., 2017). Additionally, it includessome themes and topics which help to provide thought about aims and objectives whichare formulated.Literature review: In this section, person will acquire review of many authors. Therefore,they will take decision in an effective manner. Along with, Easy Jet will able to get bestand suitable result.Data collection: It is must for an employer to gather data as well as information in anadequate manner. This will assist them into process of decision making. By collectingdata or info, circumstances of unfair judgement will get less. In this project, manager isformulated a questionnaire to obtain viewpoint of people.Data evaluation: Company needs to manage data effectually and examine it to getpositive results. This assists to reduce differences and enterprise will be able to survive atmarketplace for maximum period of time. Conclusion and Recommendations: It is the final chapter and in this, somerecommendations need to be provide which make customer satisfaction more better andin addition conclude each and everything briefly (Arroyo-López and et. al., 2017).1.3Critical review of key referencesIt is significant part of research because it caters guidelines to researcher so that he willaccomplish his work proficiently. They will gather fundamental info and data as it aids them totake an effective judgement for company. To make research more accurate, examiner will takehelp of many authors.Effectiveness of training and development in airline industry:According to Kuo, Chen and Tseng (2017), training and development session isconsidered as a fundamental technique which has to be used by an enterprise. Therefore, theywill cater qualitative items and services to clients. In context of Easy Jet, they are doing their2
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