Effect of Staff's Training on Client Satisfaction in Airline Industry

TO DETERMINE AFFECT OF STAFF'S TRAINING ON CLIENT SATISFACTION IN AIRLINE
INDUSTRY
OVERVIEW OF RESEARCH RESEARCH OBJECTIVES RESEARCH QUESTION
Customer satisfaction is essential for each sort of
enterprise because it assists to take competitive
benefits at marketplace. It is must for firm to provide
quality items and services to customers. Manager will
provide training to their staff members as this will help
them to enhance their working skills and experience.
They have to know needs and wants of people so that
they will fulfil their requirements accordingly. As a
result, they will be able to survive at marketplace for
longer period of time. Present report is based on Easy
Jet and they are much famous for their qualitative
services. It was set up by Sir Stelious Haji loannou in
almost 1995. They are operating their business in more
than 28 nations. This will assist them into their
improvisation of profits as well as market share.
It is also important part of research which is
related with research aim in order to provide
better direction to the business to attain
competitive advantage. For this there some
effective objectives are as follows:
• To examine appropriateness of training as
well as development in airline organisation.
• To determine effective methods and tools
which will be utilized by an enterprise to provide
better training to employees.
• To evaluate relationship amongst worker's
training and satisfied clients.
• To analyse each component which aid to
achieve an effective place at market.
In this context there are some appropriate questions are
mentioned in below:
• How company will measure appropriateness of
training and development program?
• Which sort of tools and methods will be used by
organisation to cater training to employees?
• How relationship will assess amongst worker's
training and satisfied clients?
• Which kind of factor will used by firm to attain
effective place at marketplace?