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Customer Satisfaction in Restaurant Context

This structured abstract reviews the topic of “Conspicuous Consumption and Intentions of Consumers” through research studies conducted by (i) Thorstein Veblen, (ii) Jie Yang, Jieqiong Ma, Mark Arnold and Krittinee Nuttavuthisit, (iii) Jelena Golubeva, Riina Koris and Katri Kerem and (iv) Dalia Abdelrahman Farrag.

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Added on  2022-12-30

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The aim of this study is to focus on the customer’s satisfaction as a main objective of the service industries such as restaurant industries. It explores the connection between customer’s satisfaction and loyalty in the restaurant industry and the impact of customer satisfaction on loyalty through value-added services.

Customer Satisfaction in Restaurant Context

This structured abstract reviews the topic of “Conspicuous Consumption and Intentions of Consumers” through research studies conducted by (i) Thorstein Veblen, (ii) Jie Yang, Jieqiong Ma, Mark Arnold and Krittinee Nuttavuthisit, (iii) Jelena Golubeva, Riina Koris and Katri Kerem and (iv) Dalia Abdelrahman Farrag.

   Added on 2022-12-30

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Running head: CUSTOMER SATISFACTION IN RESTAURANT CONTEXT
CUSTOMER SATISFACTION IN RESTAURANT CONTEXT
Name of Student
Name of the University
Author Note
Customer Satisfaction in Restaurant Context_1
CUSTOMER SATISFACTION IN RESTAURANT CONTEXT1
Abstract
The aim of the study is to focus on the customer’s satisfaction as a main objective of the
service industries such as restaurant industries, hotel industries and others. This study focuses
on showing the different researches conducted in the field of restaurant industries to show a
connection between customer’s satisfactions and how that leads to customer’s loyalty. There
are three main determinants that affect the customer’s satisfaction their emotions, their
perception of the quality of service and their loyalty. The aim of the study is to show the
impact of customers satisfaction on customers loyalty through different value added services
of the restaurants.
Customer Satisfaction in Restaurant Context_2
CUSTOMER SATISFACTION IN RESTAURANT CONTEXT2
Table of Contents
Introduction................................................................................................................................3
Introduction............................................................................................................................3
Customer satisfaction in Restaurant context..........................................................................3
Quantitative research on Customer satisfaction in the restaurant context.............................4
Qualitative research on the customer satisfaction in the restaurant context..........................4
Mixed research on the customer satisfaction in the restaurant context..................................5
Common themes/findings across the articles.............................................................................5
Different themes/findings across the articles.............................................................................5
Study limitations and the limitations of the quantitative and qualitative researches.................6
Future research directions proposed in the articles....................................................................6
Expected results.........................................................................................................................6
Customer Satisfaction in Restaurant Context_3

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